Manager Office

KIRNBIR S. GREWAL

**** ********* ***** ***** ****, CA 94587

510-***-**** adgwlb@r.postjobfree.com

**** – 1986, Delivery Clerk RELEVANT SKILLS

Management and Supervisory Leadership Experience

Lean Production Framework with emphasis on Iterating, Continuous Improvement and Scaling

Project Management and Logistics

Computer Proficiency including Microsoft Office, and Google Applications

Budgeting & Planning

Employee Scheduling and Experience with On-Demand Workforce Scheduling

Labor Relations Manager

EXPERIENCE

2017- Present, Business Consulting/Hiring and Labor Law/Training and Increasing Revenue .General Manager Econo Lodge Tracy

2009- 2016, Best Western, Graham TX, Managing Partner

Managed day-to-day operations of 25-employee team with annual revenue of $1.5m

Implemented marketing strategy that increased revenue by 15% in the first year

Executed standards set by Best Western Franchise and passed all Best Western inspections

Award(s): 2-time “Director of the Year” for Outstanding Inspections

Director of Human Resources

2007-2016, Best Western, Buffalo TX, Managing Partner

Improved KPI Score reflected in improvements in housekeeping and customer rating

Hired and trained staff of 13 employees with annual revenue of $1.2m

2004-2007, UPS Store, Fremont CA, Owner and Manager

Managed and Trained Employees team of 10 full and part-time employees

Delivered revenue of $850,000 annually

Responsible for annual budgeting and managing performance to targets

Passed all quarterly inspections with an average score of 98%, ranked top 5 regionally

Award(s): “Golden Award” for top performing store in the San Francisco Bay Area

Human Resources

1984-2005, United States Postal Service, CA

2004 – 2005, Officer in Charge of Union City (California) Post Office

oManaged all aspects of Union City Post Office and Chief Liaison to the City

oDrove culture of testing, iterating, continuous improvement and performance

oResponsible for annual and quarterly budgeting

oManaged ~100 employees and supervisors

1993 – 2004, Retail Clerk Supervisor

oManaged team of 25 employees

oIncreased retail revenue on consistent basis

oDrove improvements in customer service ratings

oManaged budget for retail portion of the Union City post office

1986 - 1993, Delivery Supervisor

oSupervised 50 employees

oAchieved on time delivery for 5 consecutive years

Selected to regional panel (San Francisco Bay Area) focused on improving branch performance in delivery, distribution and retail in other offices. Selection based on performance and culture of innovation at Union City branch.

1977-1984, United States Army, US & Germany, Staff Sergeant

Joined military as a private and promoted to rank of Staff Sergeant

Responsible for 100 plus soldiers in 101st Airborne Division

Accepted to Commissioned Officer School prior to leaving military service

Trained and specialized in Nuclear, Biological and Chemical Warfare

Awards and Honors:

oRegiment Soldier of the Year (1980)

oGood Conduct Medal (1981)

oBest Performing Unit during NATO Exercises (1982)

EDUCATION

University of Maryland

Bachelors of Arts, Management, 1983

INTERESTS

Running: US Army Marathon Team

oRepresented US Army in 10 marathons with 6 top three finishes

oBest time of 2 hours and 16 minutes

Judging High School Speech and Debate Tournaments

Community Service

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