Executive Assistant

Curriculum Vitae

KEY SKILLS

A Professional, ability to shoulder assignments with responsibility and accountability

A Post Graduate with Management from a renowned University

A track record in Globally renowned multinationals;

Administration, Customer Relations and Human Resources in the Service, Hospitality and Consumer Durable industries in different capacities;

Managing and Administering people;

Work under pressure and deliver within timelines

An aptitude for making good contacts and turning them into productive advantage;

Multitasking skills;

Excellent organizational skills with an expertise to finding solutions effectively;

A good conversationalist, career-oriented, pleasant mannered and can interact with people at all levels and all walks of life;

Excellent inter-personal skills; a good team player with strong administration skills;

Proven ability to maintain effective customer relationships;

Customer liaison and troubleshooting;

Focused with issues on hand and a self starting approach.

EXPERIENCE RECORD

EMIRATES FLIGHT CATERING COMPANY – (2007 till date)

Executive Secretary to the Chief Operating Officer – Airports Catering Services

Nature of Job:

Multitasking, Communicating and Liaising with airlines customers (140+ airlines) regarding catering requirements, airline schedule, catering equipment, etc.

Communicating and Liaising with all Departmental Heads reporting to the Chief Operating Officer – Airports Catering Services.

Board of Director’s reports and updates

Organizing Meal Presentations

Compiling Minutes of Meeting

Providing administrative & secretarial assistance to the Chief Operating Officer – Airports Catering Services.

Self correspondence, documentation and filing of documents systematically, maintaining records and data

Screen and determine the importance of visitors/ calls tactfully

Responsible for documenting and filing all confidential correspondence of the entire company.

Preparation of Balance Scorecards/ Staff performance Appraisals

Responsible for ensuring client contract/ pricing validation and renewal

Collating, and reporting of data for communication to airline clients.

Co-ordinated and managed the VP’s schedules, organize meetings & meal presentations official travel and hotel arrangements.

Conduct investigations regarding customer complaints/ non conformance reports and communicating the corrective action take, to the clients

Co-ordinated and disseminated client information to the concerned departments

Liaised with Government offices, Authorities and airlines

KARVY STOCK BROKING LTD. – (2005 - 2007)

Dy. Manager

Nature of Job:

Co-coordinating with all the departments on behalf of the Executive Director for timely client servicing

Self correspondence, documentation and filing of confidential correspondence/ documents of the entire Company systematically, maintaining records and data.

Responsible for interviewing and selection staff

Public Relations & Marketing of the service

Communication of current market trends to Investors.

Organize meetings and events, co-ordination of travel.

Administration and Human Resources - All functions related to human resources, interviews, appraisal, Time Management, Grievance Reporting.

Communication of internal policies to employees, staff/ management relation building, Effective communication- inter/ intra departmental, external and internal.

Preparation of reports, collating information, evaluation of invoices and sanction of payments.

Identified, evaluated, recommended and implemented administrative procedures for the Company

ASK-RAYMOND JAMES AND ASSOCIATES LIMITED - (2000 till 2002)

Executive Assistant to the Executive Director / Partner

Nature of Job:

Multitasking to assist the Executive Director/Partner in rendering quality service to Investors. Business development through servicing the clients and assisting them.

Providing administrative & secretarial assistance to the Partner

Managing & co-ordinating social responsibility activities affiliated to the Company

Self correspondence, documentation and filing of confidential documents systematically, maintaining records and data of the entire Company and affiliated Companies.

Professionally co-coordinating with all the departments on behalf of the Executive Director/ Partner

Responsible for interviewing and selecting staff

Communication of current market trends to Investors.

Following & changing communication strategy to investors.

Organize meetings, events and co-ordination of related travel.

Assisted the Directors with setting of several departmental goals and objectives

Preparation of reports, collating information, invoice evaluation, sanction of payments etc.

Administration and Human Resources - All functions related to human resources.

Communication of internal policies to employees, staff/ management relation building, Effective communication- inter/ intra departmental.

Since, the job involves working with the Director, Qualitative service and Effective Communication is the key to clients, management, and staff.

ARTHUR ANDERSEN - INDIA - (1998 - 2000)

Executive Assistant to the Partner in the Human Resource Consultancy Department

All functions related to assisting the Partner in rendering quality service to clients.

Assisting the Director Human Resources with functions related to the entire company

Self correspondence, documentation and filing of documents systematically, maintaining employee records and data.

Responsible for documenting and filing all confidential correspondence

Responsible for interviewing and selecting of staff, process, feedback of interviews conducted, Review applications, Employee profiles

Appraisal reviews

Organize meetings and co-ordination of travel.

Co-ordinating with Human Resource Consultants

Confirmation of Supplier/ Consultant authenticity

Collecting, collating, and reporting of staff/ client feedback, Time Sheets.

Administration and Human Resources - All functions related to human resources.

Qualitative service and Effective Communication to clients, management, and staff.

COCA-COLA INDIA - (1997 – 1998)

Co-ordinator - Human Resources and Marketing Department

Have restructured and prepared the Company Policy Manual.

Self correspondence, documentation and filing of documents systematically, maintaining records and data.

All functions related to Human Resources and Marketing

Responsible for documenting and filing all confidential correspondence for the entire company related to the Human Resources department.

Organize meetings and, co-ordination of travel.

Administration and Human Resources - All functions related to human resources.

Communication of internal policies to employees, staff/ management relation building, Effective communication- inter/ intra departmental, external and internal.

Preparation of reports.

Identified, evaluated, recommended and implemented administrative procedures for the Company

MAERSK INDIA LTD., MUMBAI - (1990– 1997)

Executive, Customer Service

(Promoted thrice during this time)

Nature of Job:

As a Customer Service Executive, have trained, motivated, and led customers and colleagues on the job. The job involved Customer Service functions for Imports/Sales/Marketing, Public Relations, meeting with Shippers/Importers, Sales and formation of Import reports and statistics regarding Customers/ Research/ fact finding on Importers, their Commercial/Cargo shipments, computer updating, key account maintenance.

Effective communication of Company policy, mandatory requirements, and market changes to shippers.

Preparation of Importer/Shipper market strategy and rewards.

Communication of current marketing strategy to Importers and receiving Importer feedback.

Collecting, collating, and timely communication of information and facts of various branch offices for report preparation.

Co-ordination, communication, independent organizing of presentations, co-ordination of meetings and creating awareness regarding the Company and its procedures to customers.

Validation of Invoices and payment sanctions

ACADEMIC QUALIFICATION

1)Completed (Post Graduation) Master of Commerce Degree Part II in Management - Bombay University (Advertising, Sales/Marketing and Public Relations and Publicity).

Subjects: International Economic Relations.

Business Finance.

Management-Marketing Management.

Management-Organisational Behavior.

2)Passed Master of Commerce Degree Part I in Management - Bombay University

Subjects: Business Economics.

Business Policy.

Management -Materials Management.

Management-Entrepreneurial Management

3)Passed Bachelor of Commerce Degree - Bombay University - INDIA

Subjects: International Organization of Management (Advertising, Sales/Marketing & Public Relations, & Publicity). Industrial Psychology.

Computer Systems

Financial Accounting

Costing

Auditing

TRAINING UNDERGONE

Completed Global Sales Training Phase I and II conducted by Sales Development Programme Pvt.Ltd., Singapore from December 5-9, 1991 and

Global Sales Training Phase III from November 8 to November 10, 1992.

Completed a short term Global Sales Training conducted by Mr.Michael Cheung, Hongkong from January 23to January 25, 1994.

Have attended a seminar conducted by Dr RL Bhatia’s Institute of Change Management on “How to be a Star at Work”.

PERSONAL

Languages: English / Hindi / Marathi/ Konkani

Contact numbers in Dubai:

Mob: 055-*******

Email: ****************@*****.***

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