WORK EXPERIENCE

Personal Support Professional ASL

Helix Healthcare - Owings Mills, MD

August 2020 to Present

• Provide direct support to clients in home, in the community or virtually.

• Encourage and provide the appropriate supports tailored to the needs and desires of each individual with development disabilities.

• Promote client's independence and autonomy skills by providing behavior management strategies

• Communicate with clients using American Sign Language (ASL)

• Provide virtual learning activities during COVID 19 pandemic to keep the client active. Sign Language Interpreter PRN

Glocoms, Inc - Aberdeen, MD

September 2019 to Present

• Interpret for government/military officials at the Aberdeen proving grounds location.

• Communicate effectively using ASL in order to interpret English to the client.

• Maintain professionalism while displaying a friendly attitude. Virtual Healthcare Recruiter

Relode, LLC

August 2019 to Present

• Manage social media in order to market available hiring positions.

• Created ads used to fill open positions.

• Recruit qualified candidates for top healthcare, IT and Administrative positions worldwide.

• Communicate via email/messenger with candidates/management. CEO / Tax Preparer

Tassavori & Associates, LLC - Owings Mills, MD

MELISSA

TASSAVORI

Owings Mills, MD

adgwhm@r.postjobfree.com

443-***-****

January 2016 to Present

• Interview clients during the tax season virtually in order to determine taxable income, deductible expenses and allowances in order to compile information.

• Audit tax return to ensure no errors before filing.

• Utilize a comprehensive understanding of federal, state and local tax laws in preparing individual and corporate returns resulting in achieving an exceptional compliance rate including amended returns.

• Promote business by utilizing social media and attending events. Billing/Collections Specialist

Shimadzu Scientific Instruments - Columbia, MD

December 2019 to February 2020

• Upload Invoices to existing purchase orders via web billing, while identifying/resolving billing errors.

• Answer incoming calls related to Accounts Receivable while maintaining the Account Receivable inbox/answering any related queries for internal and external customers within a 24 hour turn around time while building a customer relation relationship to better business.

• Process Credit Card payments and reconcile accounts as needed.

• Investigate and or resolve any accounting/collections related issues that may arise. Accounting Specialist

Tidewater Property Management - Owings Mills, MD

November 2018 to July 2019

• File State and Federal taxes for homeowners associations. Make EFTPS yearly/quarterly payments as needed, create invoice checks and audit information for any discrepancies while maintaining excel spreadsheets for auditing purposes.

• Record new ownership information upon receiving new settlement packets according to SDAT.

• Cash deposit any monies associated with a settlement and adjust accounts accordingly. Reach out to Title companies for missing payments, verify ownership information and verify payoff requests.

• Investigate and resolve customer/account queries via email and phone. Research/resolve misapplied payments.

• Reconcile checking and money market accounts on a monthly basis. Pull Baltimore City water bill invoices monthly and bill owners accordingly. Assist with year-end duties and other banking needs at the request of upper management.

• Assist collections department by collecting owed monies and or settling a debt before being turned over to attorneys. Accountant Clerk

Toyota Financial Services - Owings Mills, MD

February 2018 to November 2018

• Provide accurate and timely handling of multiple dynamic requests such as AR/AP, misapplied payments, research discrepancies and make corrections to monetary transactions for various departments (Lease, retail, total loss, collections

& customer service etc)

• Investigate and resolve returned ACH items, process various reports and reconcile appropriate banking statements.

• Invoice, document and organize customer refunds/overpayments utilizing a mainframe system.

• Manually process accounts receivable transactions for collection accounts while using appropriate financial codes. Assistant Property Manager

Bozzuto - Owings Mills, MD

June 2017 to September 2017

• Prepare and file legal notices for evictions, delinquent payments, collections Etc., collect/post payments, generate account statements for previous residents and resident correspondence.

• Responsible for the accuracy of all prepared leases, lease renewals, applications, approval letters, addendum, Etc. while utilizing systems such as Blue Moon, Yardi & Leasing Pad.

• Manage social media on a daily basis to promote business.

• Communicate with upper management, maintenance & vendors to ensure efficient operation; Handle resident concerns/ complaints, perform apartment inspections, prepare weekly market surveys while enforcing property rules and guidelines.

• Met with a diverse group of prospective tenants to show vacant/model apartments, explain terms of residency/move in requirements in accordance with fair housing laws. Quality Assurance Auditor II

Kelly & Associates Insurance Group - Sparks, MD

June 2014 to October 2016

•Ensures/verifies compliance for multiple insurance carriers internally by viewing supporting documents, multiple internal systems and operating installation practices.

•Communicates installation errors by identifying, preparing & recording vital information using multiple Excel spreadsheets.

•Prepares multiple reports monthly/quarterly by analyzing operating data & inventory by using Excel and VBA/Macro coding to ensure accuracy to meet departmental goals.

•Organize/prepare weekly meetings to develop/implement new ideas, approaches & technology improvements to enhance production, communication & client satisfaction/accuracy.

•Effectively communicate carrier regulation/guidelines upon modification to all colleagues by creating Standard Operating Procedures.

Clinical Customer Service Representative

The Johns Hopkins Hospital - Baltimore, MD

May 2012 to January 2014

Central point of contact and communication for patients, visitors and members of the healthcare team in patient care units.

• Investigate, Explain & Resolve hospital regulations, financial/billing concerns, and register admitting patients.

• Maintain, file and update patient medical information appropriately.

• Accurately and thoroughly collect, analyze, update, and record demographic, insurance, and financial data in computer systems with compliance to departmental quality/policy standards.

• Perform special projects/audits as needed to meet productivity/audit obligations. Support Clerk

CareFirst BlueCross BlueShield - Owings Mills, MD

August 2009 to June 2011

• Review contracts for accuracy and completion.

• Respond to e-mail inquiries.

• Create Standard Operating Procedures for training purposes.

• Train new employees within the department.

• Responsible for the clerical support of 5-10 techs Administrative Clerk- Treasury

Adecco (CareFirst BCBS) - Owings Mills, MD

July 2008 to August 2009

Prepare Quarterly Financial statements.

• Communicate/resolve customer service representative issues involving finance account inquiries via phone/e-mail.

• Record data in Microsoft office applications to ensure proper recording and audit trail.

• Process, send, return live checks to a lockbox and apply reverse payments as needed.

• Assist colleagues with Account Payable/Receivable. EDUCATION

Undergraduate in Business Administration

Everest University - Remote

2010 to 2013

SKILLS

• Excel (10+ years)

• Word (10+ years)

• Meeting Planning (2 years)

• Customer Service Skills (10+ years)

• Visual Basic (2 years)

• Sign language (10+ years)

• Medical Terminology (7 years)

• Organizational Development (5 years)

• Operations (5 years)

• Training (7 years)

• Finance (6 years)

• Forecasting (1 year)

• Data Analysis (4 years)

• Yardi (Less than 1 year)

• Leasing Pad (Less than 1 year)

• Process Improvement (8 years)

• Accounting (4 years)

• Data Entry (10+ years)

• Property Management

• Tax Preparation

• Accounts Receivable (10+ years)

• Accounts Payable (10+ years)

• Accounting (3 years)

• Research (10+ years)

• Basic Computer Skills (10+ years)

• Jenark (1 year)

• General Ledger

• Reconciliation

• Auditing

• ACH

• Office Management

• General Ledger Reconciliation

• Account Reconciliation

• Journal Entries

CERTIFICATIONS AND LICENSES

Driver's License

Present

CPR & First Aid

August 2020 to August 2022

ASSESSMENTS

Work Style: Reliability — Highly Proficient

April 2020

Tendency to be dependable and come to work.

Full results: Highly Proficient

Call Center Customer Service — Proficient

July 2019

Applying customer service skills in a call center setting. Full results: Proficient

Basic Spreadsheets with Microsoft Excel — Proficient September 2019

Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.

Full results: Proficient

Work Style: Perseverance — Highly Proficient

August 2020

Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence. Full results: Highly Proficient

Data Entry: Accuracy — Highly Proficient

May 2020

Entering data quickly and accurately.

Full results: Highly Proficient

Case Management & Social Work — Proficient

July 2019

Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient

Attention to Detail: Inventory — Proficient

September 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Proficient

Work Style: Conscientiousness — Highly Proficient

August 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Cognitive Ability — Proficient

April 2020

Combining pieces of information to form general rules or conclusions. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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