Service Customer

CURRICULUM VITAE

Atul Swapnil Mathias

adgwhf@r.postjobfree.com adgwhf@r.postjobfree.com (Skype : atuljeff )

VISIT VISA, Dubai U.A.E: +971-**-***-**-** +91-91-450-***-** Nationality: Indian / Date of Birth : November 29. Religion: Christian - Roman Catholic.

Languages: English, Hindi, Kannada, Konkani (Mother tongue). PROFESSIONAL SUMMARY: Reliable Bartender with a decade of professional experience in serving drinks at multiple Bars. Proven track record of success, satisfying customers, serving drinks quickly and accurately. Experienced in management and leading a Bartending team to fill all customer orders. Administrative knowledge of Bar operations. A candidate who combines excellent organization with strong multitasking and customer service skills, while prioritizing communication with customers as well as other staff. KEY SKILLS AND COMPETENCIES…

Good knowledge of wine, spirits, beers and cocktails.

High standards of personal presentation and customer service.

Ability and willingness to work late nights & weekends.

Experience of serving large numbers of customers at large functions & events.

Ability to work well within a busy, often fast-paced environment.

Keen to learn and develop new skills.

Able to work individually behind a Bar

DUTIES AND RESPONSIBILITIES…

Serving customers from behind the Bar, offering advice on drinks.

Responsible for keeping the Bar clean and tidy, collecting empty plates & glasses. Mixing cocktails for customers.

Preparing the Bar for service, restocking wines and spirits.

Providing a professional, friendly and courteous service to all customers.

Taking food orders from customers in the seated restaurant area.

Delivering food and also drinks to customers at tables.

Occasionally working at weddings, private parties & conferences.

Dealing with guest complaints in a friendly and efficient manner.

Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.

EDUCATIONAL QUALIFICATION:

12TH June 2000: Higher Secondary School Certificate from Dept. of Pre-University Education, Karnataka, India.

13th Feb 2002: Computer Education From MICE ( Manipal Institute Of Computer Education ).

ACHIVEMENTS:

17th May 2006: Successfully Completed The JACK DANIELS Product Knowledge Training Program for Professional Bartending skills. Professionally Trained By Jimmy Bedford Master Distiller.

December 2006: Successfully Completed The Diageo “Every Serve Perfect” Course For Professional Bartending.

20th November 2008: Certification of Recognition - Grand Opening Team, Atlantis The Palm Jumeirah.

04th October 2011: ABSOLUT VODKA - Successfully Completed The Course And Now Officially Approved ABSOLUT Connoisseur.

13 Feb 2012: THE CHIVAS ACADEMY – Attended The Introductory Whisky Training Program By The CHIVAS ACADEMY.

13 April 2013: Successfully Completed The Basic Food Hygiene Training Conducted By TUV Middle East, Atlantis The Palm Jumeirah.

Successfully Completed The JAMESON Irish Whiskey Training Program For Additional Bartending Skills.

Successfully Completed The Service Recovery Training Conducted By Atlantis The Palm Jumeirah.

Successfully Completed The Fire & Safety Training Conducted By Atlantis The Palm Jumeirah.

Merit Increase & Promotions: (2002, 2004, 2006, 2011, 2012, 2013, 2014.) Based On My Individual Performance.

WORK EXPERIENCE

01st Jan 2020 to presently (VISIT VISA)

Working As a Lead Bartender at MR. MIYAGI’S Asian Restaurant & Night Club, Media One Hotel, Media City, Dubai, U.A.E (5* Property) January 2015 To October 2019

Self Employed -Bar & Restaurant On Lease / Rental Basis, GOA, INADIA). Sept 2008 to Oct 2014 (pre-opening team)

Worked As a Bar Team Leader at NOBU Japanese Lounge Bar & Restaurant. Atlantis The Palm Jumeirah, Dubai, U.A.E (5* Property) March 2008 to May 2008

Worked as Support Professional – Sales, Delta Services, 3i Infotech (An ISO 9001: 2000 Certified Company), Andheri East, Mumbai, INDIA April 2007 to March 2008 (pre-opening team)

Worked as a Lead Bartender with LEFT BANK Lounge Bar & Restaurant, Emirates Leisure Retail Muscat, Oman.

October 2006 to April 2007

Worked as a Bartender with ‘BOUDOIR’ (Fine Dining & night club), Dubai Marine Beach Resort & Spa, Dubai, U.A.E. (5*Property)

December 2004 to September 2006

Worked as a Bartender at JIMMY DIX, Bar & Restaurant / Night Club, Hotel MovenPick., Dubai, U. A. E. (5*Property)

Promoted as a Head Bartender from the Date of 1st May '06 onwards. September 2003 to December 2004 (pre-opening team) Worked As a Waiter In Restaurant & Room Service Department at Hotel Highland, Bur Dubai (4*Property). Dubai, U. A. E.

Promoted As a Captain In The Room Service, F&B Department From The Date Of 16th Feb 2004 Onwards.

April 2003 to August 2003 (pre-opening team)

Worked as a Bar Waiter With NANKING Chinese Restaurant. Delhi, INDIA

(A - Grade Restaurant).

March 2002 to April 2003 (pre-opening team)

Worked As a Captain at THE VEG TREAT Restaurant, Borivili (West ) Mumbai. INDIA With over many years of experience in the Food and Beverage industry, I would make an outstanding addition to your Bar team. My personality is well suited to the service industry and my knowledge and skills could benefit your business in a number of areas and my personality will make your guests visit to the restaurant memorable. Atul Swapnil Mathias

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