Customer Manager
Resume:
CONTACT
Email:
*******@*****.***
Phone:
Address:
Houjie Wanda Residence
Dongguan (China)
EDUCATION
UGDFT, Footwear Technology and Management (FDDI)
BA English (Kanpur University)
CERTIFICATION
Six Sigma Green Belt (IACT)
TQM (Tata Steel)
CORE COMPETENCE
Diagnose and resolve operational problem
Analytical and logical approach
Sourcing
Develop SOP
Create CAP
Summary
Nearly 12 years ‘experience and proven knowledge of product commercialization, Product development with strong back ground in Sales sourcing and customer relations. Leverage my skills to successfully fill the Commercialization and Sourcing Manager
Experience
CALERES Inc. (July 2017 till Date)
Commercialization Manager (Sam Edelman)
Follow up commercialization and work with CALERES schedule team and closely watch on PLM to catch shipment on tie
Follow up FIT sample from development stage and review Stitching book to make sure it is right following approved shoe with correct material, color and characteristic
Conducting CALERS 5 STAR Audit in various factories and evaluating their performance and give suggestions for improvement and follow up
Claim analysis with supplier and create Corrective Action Plan (CAP) to avoid in future claims
Collecting all relevant data which affecting defect rates and work with team to reduce the Rejection Rate (Weekly / Monthly)
Lead commercialization team and assign their job and work with Caleres QA to make sure factory are following the CALERES 5 STAR Production process
Grandstep Hk.Ltd ( Oct. 2013 to June 2017)
Sales and Sourcing
Searching new factories as per customer target price and maximizing customer audit requirement for placing new orders
Price negotiation with supplier as per MOQ and deal the payment terms
Developing new sample and products as per buyer requirements following current fashion trends.
Follow up vendors for timely delivery of goods and payment on time. Update customer on all the respective areas from development, commercialization, production packing and final delivery.
Searching new material as per trend and update to sample room for new development.
Investigate on claim or complains received from the customer to avoid any such repetition of those issues in future.
Check all finished sample before final presentation to customer and discuss production process during meeting
OM PRAKASH SINGH
IMPACTIVA ( March 2011 to Oct. 2013)
Customer Coordinator
Business Model :Understand client’s requirements and their target market segment before start up of any new projects.
Tech Pack: Get all relevant data from customer before starting of production & follow up with commercialization team for the implementation of customer requirements
Get involved in Developments & check all samples before sending to customer. And communicating with clients for their feedback
Follow daily production in factory and compiles statistical data and writes narrative reports summarizing quality assurance findings and then sent it to client.
Handling product Commercialization activities for ensuring smooth production
Investigate: Claims Root Cause to avoid any such repeated claims in future for any customer
ZB International ( 2005 to 2008 )
Sales and Merchandise
Prepare and follow product commercialization and maintain order status report
In search of new material and preparing swatch book according to customer needs
Frequent interactions with customers in order to be up to date with their requirements and evolution plans with great convincing power and personal relationship skills
Involved in quality assurance from cutting to packing following material procurement and make sure to shipment on time
Skill Highlights
Project management
Strong decision maker
Complex problem solver
Leadership
Innovative
Service-focused
Computer Skills
Microsoft office
Excell
Languages
English
Chinese
Hindi
Nationality
Indian
VISA STATUS
Work Permit for China
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