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Customer Manager

Location:
Guangzhou, Guangdong, China
Salary:
4200 $
Posted:
October 12, 2020

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Resume:

CONTACT

Email:

adgwgz@r.postjobfree.com

Phone:

+86-139********

+91-829********

Address:

Houjie Wanda Residence

Dongguan (China)

EDUCATION

UGDFT, Footwear Technology and Management (FDDI)

BA English (Kanpur University)

CERTIFICATION

Six Sigma Green Belt (IACT)

TQM (Tata Steel)

CORE COMPETENCE

Diagnose and resolve operational problem

Analytical and logical approach

Sourcing

Develop SOP

Create CAP

Summary

Nearly 12 years ‘experience and proven knowledge of product commercialization, Product development with strong back ground in Sales sourcing and customer relations. Leverage my skills to successfully fill the Commercialization and Sourcing Manager

Experience

CALERES Inc. (July 2017 till Date)

Commercialization Manager (Sam Edelman)

Follow up commercialization and work with CALERES schedule team and closely watch on PLM to catch shipment on tie

Follow up FIT sample from development stage and review Stitching book to make sure it is right following approved shoe with correct material, color and characteristic

Conducting CALERS 5 STAR Audit in various factories and evaluating their performance and give suggestions for improvement and follow up

Claim analysis with supplier and create Corrective Action Plan (CAP) to avoid in future claims

Collecting all relevant data which affecting defect rates and work with team to reduce the Rejection Rate (Weekly / Monthly)

Lead commercialization team and assign their job and work with Caleres QA to make sure factory are following the CALERES 5 STAR Production process

Grandstep Hk.Ltd ( Oct. 2013 to June 2017)

Sales and Sourcing

Searching new factories as per customer target price and maximizing customer audit requirement for placing new orders

Price negotiation with supplier as per MOQ and deal the payment terms

Developing new sample and products as per buyer requirements following current fashion trends.

Follow up vendors for timely delivery of goods and payment on time. Update customer on all the respective areas from development, commercialization, production packing and final delivery.

Searching new material as per trend and update to sample room for new development.

Investigate on claim or complains received from the customer to avoid any such repetition of those issues in future.

Check all finished sample before final presentation to customer and discuss production process during meeting

OM PRAKASH SINGH

IMPACTIVA ( March 2011 to Oct. 2013)

Customer Coordinator

Business Model :Understand client’s requirements and their target market segment before start up of any new projects.

Tech Pack: Get all relevant data from customer before starting of production & follow up with commercialization team for the implementation of customer requirements

Get involved in Developments & check all samples before sending to customer. And communicating with clients for their feedback

Follow daily production in factory and compiles statistical data and writes narrative reports summarizing quality assurance findings and then sent it to client.

Handling product Commercialization activities for ensuring smooth production

Investigate: Claims Root Cause to avoid any such repeated claims in future for any customer

ZB International ( 2005 to 2008 )

Sales and Merchandise

Prepare and follow product commercialization and maintain order status report

In search of new material and preparing swatch book according to customer needs

Frequent interactions with customers in order to be up to date with their requirements and evolution plans with great convincing power and personal relationship skills

Involved in quality assurance from cutting to packing following material procurement and make sure to shipment on time

Skill Highlights

Project management

Strong decision maker

Complex problem solver

Leadership

Innovative

Service-focused

Computer Skills

Microsoft office

Excell

Languages

English

Chinese

Hindi

Nationality

Indian

VISA STATUS

Work Permit for China



Contact this candidate