Cindy Valdez Duran

*** ******* ****** *** *

Dorchester, MA, 02122

978-***-****

adgwgs@r.postjobfree.com

EDUCATION

BAY STATE COLLEGE, MA December 2021

Bachelor of Science, Criminal Justice Minor: Fashion Merchandising Related Courses: Criminal Investigation and Procedures, American Court systems, Business Law, Fashion Merchandising and Buying, Visual Merchandising, History of Fashion SKILLS

Language: Bilingual-English/Spanish Management: Training and Development, Advanced Project Management, Scheduling, Conflict Resolution Technical: Outlook, Microsoft Word, Excel, PowerPoint, Twitter, Facebook, Snapchat, Instagram,

RELATED EXPERIENCE

Marshalls, Greater Boston, MA

Assistant Store Manager June 2020-Present

● Enforce safety, health, and security rules

● Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers

● Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints

● Plan and prepare work schedules and keep records of employees' work schedules and time cards

● Prepared interesting and innovative visual displays to grab customer interest, promote sales and display incoming seasonally appropriate merchandise Victoria’s Secret, Greater Boston, MA

Assistant Store Manager June 2019-Dec 2019

● Promoted professional growth and facilitated talent development of each associate to drive performance excellence

● Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

● Increased customer retention and satisfaction by closely monitoring team member's performances and assessing problematic practices

● Assessed financial statements and sales reports to evaluate team and management performance, develop targeted improvements and implement changes resulting in 6.7% increase on the year

● Led team of 5 direct reports managing over 25 employees NORDSTROM, Boston, MA June 2018-June 2019

Merchandising and Inventory Manager

• Successfully manage a high-volume floor with an 8.1% increase over the last fiscal year.

• Oversee 15-40 store associates on a rotating basis.

• Recruit, hire and conduct new hire orientation for incoming associates.

• Maintain a strong commitment to providing outstanding customer service and loyalty with the ability to create and sustain relationships to ensure high quality deliverables.

• Handle all aspects of stock management which includes examining incoming inventory, merchandising shelves and the prevention of shrinkage.

• Coordinate times and schedules to keep coverage and service in line with forecasted demands. Women’s Department Manager March 2017- June 2018

• Established and maintained a positive work environment to enhance retention and productivity.

• Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.

• Worked with the store manager to resolve issues with the team, improve operations and provide exceptional customer service.

• Merchandised new stock to appeal to customers, grab attention and drive sales. Jewelry and Beauty Specialist June 2016 -March 2017

• Advised clients on how to care for skin and hair with available products and replenished stock.

• Achieved high customer satisfaction for providing them with expertise on makeup and high-end jewelry trends.

• Created effective displays to sell seasonal and promotional products. Service Experience Specialist Sept. 2015- June 2016

• Assisted customers with signing up for store loyalty programs and provided details about key benefits.

• Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.

• Regulated efficient cash register operations, including scanning items, processing payments and issuing receipts.

• Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.