Professional Summary

Strategic and innovative business operations and human resources professional who translates occupational vision into initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that human capital is every organization’s greatest asset. Genuine influencer who flourishes with tough challenges and converts visions and strategies into actionable, value-added goals.

Signature Qualifications

HR Best Practices Strategic Planning Process Improvements

Employee Relations & Diversity Team Building Project Management

Workforce Planning & Development Talent Acquisition Staff Coaching/Mentoring

Professional Experience

One Church Ministries Memphis, TN Religious Entity and non-profit organization 2018-2020

Manager- Business Operations

Managed staff activities for success, people management and business operations for the nonprofit organization. Provided administrative and business support to the president/pastor. Performed administrative functions in order to push the ministry’s success. Maintained all event and ministry calendars -- oversaw meetings, planned conferences, and scheduled travel.

Held accountable for all administration of church office and staff, incorporating but not limited to: banking, human resources, purchasing, real estate negotiations, advertising, public relations, event planning, grounds maintenance, vehicle maintenance, and sanctuary housekeeping.

Received and tracked onboarding and offboarding requests.

Coordinated PC and VoIP phone needs with external vendors for church locations across the nation

Recruited and established operational and training teams to support the church's 20 plus ministries. Identified and resolved acute organizational weaknesses which abridged turnover and boosted membership and morale

Delivered management and supervision of the organization’s managers and staff, including oversight of on-site contractors.

Implemented novel advertising/public relations procedures which resulted in membership increase. Planned and implemented programs that supported the neighboring communities and others who required aid.

Hilton Worldwide Atlanta, GA Multinational hospitality company 2017-2018

Specialist- Help Support

Set up desktops and laptops, providing basic support and technical assistance to customers and employees for software, hardware, or other computer systems.

Troubleshooting of problems through diagnostic tests and remote access to their computers.

Tested new accounts login data to ensure equipment, network, home drives, office 365 email, HRIS systems, and remote VPN operated successfully.

Maintained relationships with clients.

Demonstrated proficiency in ensuring the delivery of exceptional services to customers and employees by supporting online services.

Ensured that customer complaints were handled promptly, with genuine concern.

Responded to customer concerns via email and telephone, ensuring clear, detailed, professional, and timely replies to all questions.

Developed highly focused skills with the ability to ensure that operating procedures and standards are implemented, maintained, and reviewed on a constant basis.

Bahamas Air Holdings LTD Nassau, Bahamas National Airline of The Bahamas 2013-2016

Generalist- Human Resources

Managed a comprehensive range of HR functions including new hire onboarding, offboarding, orientation payroll administration (200+ employees), benefits enrollment and administration, HRIS management, personnel file management, and HR policy development. Advised and influenced all levels of management on the aspects of employee management and leadership with a focus on performance management, organizational development, and management effectiveness.

Consolidated HR functions previously managed by several different departments into a single consolidated organization to manage all generalist affairs.

Used MS Excel for onboard, offboard tracking of paperwork process,ID badges, airport clearance, training needs and software distribution to employees.

Communicated status of processed onboard or offboard requests to hiring managers.

Conducted full cycle recruitment for exempt, non-exempt and temporary positions including phone screens, interviews, conducting pre-employment testing as well as overseeing pre-employment drug and background checks and reference checks.

Organized benefit, wage and salary proposals yearly.

Facilitated and managed Internal and External Job Postings.

Maintained I-9 Verification files.

Conducted new employee orientations and process new hire paperwork.

Maintained HR documents including disciplinary documents, attendance forms, and any medical leaves.

Lead and managed employee relations, investigations and resolve conflicts as they arise.

Oversaw the advancement of requests and informed department managers and directors as needed.

Assessed and approved compensation appeals and requests for requisitions and ensured that proposals were extended within range, including transfers and raises.

Approved leave of absences and disability claims in agreement with federal, state, and corporate policy.

Evaluated jobs and their respective duties to establish classification and suitable salary range.

Created and disabled employee profiles to appropriate group memberships, network drives, and Remedy profiles as needed.

Managed Workday, Oracle Learn, and other HRIS information systems.

Created the HR organization for an international launch: recruitment, staffing, onboarding, training, for both expatriates and local national hires in Brazil, Mexico, and Spain.

Introduced proactive employee relations and communications programs to resolve previous labor and management issues and restore the credibility and employee-centric focus of the HR organization.

Education & Professional Credentials

BBA – J. Mack Robinson College of Business - Georgia State University 2019

A.S. – Perimeter College – Georgia State University 2016

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