Manager Social Media

Muhammad Saad Uddin Haider

Product Manager/ Senior Business Analyst

**** ********* ** *** **** adgwdp@r.postjobfree.com

Fort Worth TX, 76155

(440) 212 – 8979 https://www.linkedin.com/in/muhammad- s-haider/

Summary

• 10 Years of Professional Experience as Business Analyst with strong knowledge of Agile methodology.

• 3 Years of Product management experience, research to launch of new products.

• Experienced in creating roadmaps and prioritizing work for the scrum teams.

• Liaison between business and technical teams.

• Experienced in analyzing and gathering requirements and writing system functional specifications including use cases.

• Excellent in developing and evaluating business process models.

• Firm understanding of business relationships, business requirements, and technical solutions.

• Excellent in Developing and evaluating business process Models.

• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD and Agile.

• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs.

• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.

• Design and review of various documents including the Software Requirement Specifications

(SRS), Business Requirements Document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents

• Excellent analytical, methodical and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long-term business and system requirements.

• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.

• Advised management on improvement strategies, Competitive & Profitability Analysis.

• Exposure to web application developmental tools and software development and design. Experience

FPT Software USA – (Dallas, TX)

Product Manager

Start: Feb 2020 To Date

Purpose:

To migrate the operations from existing systems to new systems and create a strategy for migration by performing gap analysis and by understanding the values of the business. Responsibilities:

• Analyzing current systems and how to improve the process by implementing new technology

• Working on creating workflow diagrams for current and new systems

• Created gap analysis reports between the current systems and new systems

• Writing high level scope document for the migration to new systems

• Conducting requirements gathering sessions with SMEs

• Creating high level project plan

• Working in liaison with the implementation partners to migrate to new systems

• Creating user stories for the project

• Conducted sessions to train the team on agile methods

• Worked in collaboration with the project manager to create the project plan

• Worked on creating the project road map

• Weekly status updates to higher management

• Understanding the new systems and how to integrate it to current data

• Data mapping from current systems to new systems

• Working in liaison between business and scrum teams

• Prioritizing backlog and delegating work to the teams

• Identifying the value of requests from business and managing it with existing backlog

• Creating high level business requirements and converting them into epics and features

• Managing multiple scrum teams and responsible for their progress

• Presenting the progress report to the higher management

• Leading demo sessions to display the work done to release train Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Notes, Project), Azure tools for requirements gathering, internal systems for service warranties and claims processing, SharePoint. Scotts Miracle Gro – Strive Consulting (Marysville, OH) Senior Business Analyst / Product Manager

Start: Aug 2019

End: Dec 2019

Purpose:

To migrate from an old data repository to a new system with multiple features. Identifying the most suitable vendor, understanding the pain points of the system and how a better system can improve productivity.

Responsibilities:

• Works with business units and other stakeholders to gather requirements using techniques like interviews and requirement gathering sessions.

• Works on data mapping and identifying the right data stored in multiple platforms

• Works on transforming data in readable formats and consolidating data values

• Works on improving communication processes and how data from different platforms interact with each other

• Elicit, analyze, document and communicate business requirements and translate them into more detailed user stories and /or use cases.

• Design process flows, screen mock-ups and gap analysis

• Works closely with SAP team in understanding how the data is stored and how data can be imported in different platforms

• Identifying the needs of PIM

• Worked on updating the inventory data for each warehouse

• Selecting the third-party vendor for implementing PIM

• Creating RFP documents for third party vendors

• Creating business plans for marketing and technology team to work on implementing PIM

• Working closely with the developers and QA team in creating user stories for Drupal websites

• Working on migrating from drupal to magento

• Worked in liaison with the business units to replicate the business rules for upcoming projects.

• Part of planning and designing new projects with business stakeholders.

• Worked with IT and data analysts to design database migration strategies. Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Notes, Project), SAP, Lucidcharts, internal data repository system, JIRA, Confluence, SharePoint.

Express LLC – Globant (Columbus, OH)

Product Manager

Start: Jan 2017

End: Jun 2019

Purpose:

To improve the overall app experience for the customers and make app a profitable platform for the business. Understand the industry and create a competitive edge over the competitors. Understand new app features and how it can be incorporated.

Responsibilities:

• Worked closely with business stakeholders and UX/Design and Product teams to gather requirements for both iOS and Android apps.

• Elicit, analyze, document and communicate business requirements and translate them into more detailed user stories and /or use cases.

• In depth knowledge of JIRA and Confluence.

• Design process flows, screen mock-ups and gap analysis using MS Visio and other related tools.

• Worked closely with program manager, project manager and other team members to deliver project timelines.

• Worked to initiate new prospects and techniques to improve customer experience and brand name overall.

• Worked on introducing and implementing Augmented Reality feature in both iOS and Android app.

• Worked on designing new strategies to improve overall app experience and bring more traffic to the app.

• Worked in liaison with E-com team and API team to understand how to consume services for the app.

• Worked in Desktop and Mobile browser business analysts to sync on the flows.

• Worked on presenting project status reports to upper management using Adobe Analytics and Google Analytics.

• Worked on integrating PayPal, Apple Pay and social media login features in the app.

• Worked on prioritizing the projects and scope of the projects with project manager, delivery manager and client partners.

• Implemented Social Loyalty program in both iOS and Android apps.

• Merged Associate login and Loyalty program in both iOS and Android apps.

• Lead Buy Online Pick-Up in Store in app project from start to end.

• Worked in liaison with Order Management team, to update real time order status and inventory for the Buy Online Pick-up in Store orders (BOPIS)

• Worked on brainstorming new ideas for improving overall shopping experience

• Worked on creating process flows, business requirements, and gap analysis for new checkout experience.

• Identifying the needs of PIM

• Worked on updating the inventory data for each warehouse

• Worked on creating a store to warehouse and warehouse to store communication plan with real-time inventory updates.

• Worked on updating rewards program for the customers

• Participated in implementing suggested size feature on the app and executed the pre and post production tasks like planning, documenting, analyzing, defining, implementing and testing.

• Perform UAT on all production releases.

• Designed a mapping document with all the endpoints of service layers used in the apps

• Lead on migration of back-end service layer to cloud based

• Working on User Accessibility project for both iOS and Android apps

• Lead on implementation of Marketplace items in Express mobile app

• Lead on redesigning new credit card application flow end to end. Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Notes, Project), JIRA, Confluence, Google tools, Google Analytics, Adobe Analytics, ATG, Commerce Tools, GraphQL, SAP Nationwide Insurance (Columbus, OH)

Business Lead / Product Owner

Start: Oct 2015

End: Nov 2016

Purpose:

To improve the pre and post quote experience for the customers for auto, commercial insurance. To redesign the pre login nationwide.com.

Responsibilities:

• Worked in liaison with Business Stakeholders, scrum teams to translate business and system needs into Solution Requirements for Developers and Testers using Agile methodology.

• Single point of contact for a team of developers, testers and designers (both onsite and offshore) in order to maintain the business needs.

• Performed UAT for ongoing business process with the help of business and system requirements provided by the upper management.

• Worked in liaison with the business agencies to replicate the business rules for upcoming projects.

• Maintained insurance related business documents to explain the application behavior and business rules.

• Signs off on the story cards developed by developers and tested by the test team using RTC and RRC.

• Worked with analysts to make sure the system requirements are matching business requirements.

• Validated the business rules by testing the application for every project release.

• Worked with test leads to design test data based on business rules.

• Worked with developers to develop the system user friendly without confiscating the quality.

• Generated a final report for business stakeholders every release including all the generated quotes with graphical representation.

• Participated in designing, building and launching new products for auto and commercial insurance.

• Worked with design and third-party vendors to incorporate new business rules in the application.

• Integral part of planning and designing new projects with business stakeholders.

• Worked as a business lead for the build team for redesigning the overall application including all products.

Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Notes), RTC, RRC, SharePoint. JP Morgan Chase (Columbus, OH)

Senior Business Analyst

Start: July 2014

End: Sept 2015

Purpose:

To enhance the internal customer experience by modifying the overall internal application. Understand the scope of the project and work on creating better user stories for the projects. Responsibilities:

• Good exposure of writing User stories and story mapping.

• Working directly with the SME’s and banker to overview their procedures and feedback.

• Headed a project of enhancing the banker experience and make the application more user friendly and quicker.

• Hands on exposure working directly with Midware servicing team.

• Headed a project to minimize the account opening procedure which was highly appreciated by the upper management and helped banker to be more proficient.

• Created wireframes and data flow diagrams using Microsoft Visio.

• Created project plans and scope of project.

• Conducted GAP analyses.

• Prioritized projects to meet all deadlines.

• Gathered requirements and feedback from Bankers on new enhancements and updates.

• Exposure of Agile environment. Conducted Iteration meeting and Daily Stand ups.

• Conducted team meetings and JAD sessions on bi-weekly basis.

• Responsible for training and updating authors on new enhancements and updates.

• Conducted UAT sessions on new releases.

• Ability to perform Data testing using SQL queries to pull information from database.

• In depth knowledge of JIRA tool for project management and defect tracking.

• Ability to train content authors on tools and techniques for content management.

• Responsible for creating chart sheet User Information files using Microsoft Excel. Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Notes, Project), JIRA, Confluence, SharePoint, internal applications, SQL, Midware.

GEICO – Wipro (Chevy Chase, MD)

Senior Business Analyst

Start: Jan 2012

End: June 2014

Purpose:

To improve the customer experience on web and app for personal information page. Work in collaboration with multiple teams to create a smooth experience. Responsibilities:

• Coordinated with Multiple Business Stakeholders, Product Owners and translates business and system needs into Solution Requirements for Designers, Developers and Testers using Agile methodology.

• Single point of contact for a team of developers, testers and designers (both onsite and offshore) for any clarifications around application related requirements

• Lead complex requirement analysis / research and validates the requirements with Business stakeholders

• Delivered requirement artifacts in terms of story cards, detailed specification and requirement documents. Ability to visualize and document the functional requirements in smaller manageable/ deliverable chunks.

• Tested and analyzed each component/phase of the systems development life cycle including the project requirements, design and programs. Conducts quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements.

• Maintained test plans, acceptance criteria and test cases using TFS.

• Possess firm grip on Microsoft Test Manager (MTM) for test cases execution.

• Utilized corporation developed Agile methodology. Used ScrumWork Pro and Microsoft Office to perform required job functions.

• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of SME (Subject Matter Expert)

• Assured that all Artifacts are in compliance with corporate AGILE Policies and guidelines.

• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.

• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.

• Facilitated UAT (user acceptance testing) and test strategies with Information Systems Group.

• Performed manual front-end testing to check all functionalities of different modules.

• Created requirements, supplemental requirements, test plans and test cases.

• Assisted in development of training materials for new technology and new team members and process improvements

Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Notes), Microsoft Test Manager MTM, TFS, SharePoint, Postman.

NJM Insurance Group (Ewings Township, NJ)

Business Analyst

Start: Jun 2010

End: Nov 2011

Purpose:

To create a better experience of post login activities for P&C insurance customers. Understand the high- level business requirements and create user stories. Responsibilities:

• Actively participated in all phases of SDLC.

• Gathered analyzed and documented both business and technical requirements from formal and informal sessions and validated the needs of the business stakeholders.

• Conducted user interviews with various stakeholders and documented business and functional requirements.

• Analysis of business requirements and system requirements of the client and also for Property and casualty modules

• Worked on an application that took care of online account services which included Bill paying, checking the bill history, changing customer profile, ordering auto insurance ID cards

• Worked on commercial lines, property and casualty insurance including both policy and claim processing and reinsurance.

• Played key role in System Development Life Cycle process consisting of Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project.

• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.

• Analyzed system performance and initiated process improvement measures for mainframe and Web-based applications.

• Wrote detailed specifications for various reports generated using Cognos.

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.

• Data mapping, logical data modeling, created class diagrams and ER diagrams

• Conducted current state study which included data collection methodologies, data quality and data integration problems, data storage and infrastructure related issues.

• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policycenter and Paymentmanager in Guidewire application based on the business requirements using LISA.

• Directed the creation of software test plans and coordinated UAT sessions with the client documenting detailed results.

• Reviewed the Test Plans developed by the testing team for accuracy in testing the application. Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Visio), CA LISA, JIRA, Confluence, FTP, Postman. Hays Insurance (Washington, DC)

Junior Business Analyst

Start: Jun 2009

End: May 2010

Purpose:

To understand the project requirements and create BRD and FRD for the project (waterfall). Responsibilities:

• Gathered high-level requirement for all the external projects in a release.

• Created process diagrams for New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)

• Prepared requirements document for Commercial Auto, Crime, Worker’s Compensation, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.

• Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.

• Created functional requirement documents for the impacting projects

• Performed criteria table updates for each project.

• Updated the impacted MS Access tables.

• Worked extensively with MS Excel and MS access

• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.

• Participated in JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).

• Created several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.

• Reviewed and Analyzed Vision and Scope documents; Identified Key issues and Risks involved in developing the new BPM system.

• Utilized corporation developed Agile SDLC methodology using Microsoft Office to perform required job functions.

• Participated in meetings to establish and enforce SharePoint best practices and standards manage proper security group naming conventions & security assignment processes

• Participated in requirements meetings, writing requirements in CaliberRM, converting requirements from Caliber RM to HP Quality Center

• Responsible for creating Bordereau report on a monthly basis for reinsurance broker.

• Documented and delivered Functional Specification Document to the project team.

• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

• Interacting with the developers on resolving the reported bugs and various technical issues.

• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing. Tools:

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Visio), CalierRM, HP Quality Center. Education

Bachelor’s in business administration

PAF Karachi Institute of Economics and Technology

Karachi, Pakistan

Start: Aug 2004

End: Apr 2009

Professional References

Reference Name Contact Info

Michael Chen (Director - EXPRESS) (512) 784 – 0606 Sebastian Sueiras (Project Manager - Globant) (614) 580 – 1109 Michael Corrigan (CIO – Amynta Group) (512) 788 – 6937 Nicole West (Colleague - Express) (724) 822 – 8512

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