BRANDIE ROLAND

Avon Park, FL *****

adgwbz@r.postjobfree.com

863-***-****

Marketing Services Director with over 7 years experience in customer service. I am a Platinum certified Sharpspring user that specializes in providing the highest level of marketing for my clients. Authorized to work in the US for any employer

Marketing Services Director

Ulistic - Sebring, FL

March 2020 to Present

• Set the vision and provide strategic direction for the sales and marketing teams

• Owns the development of the company’s marketing and communications plans and leads the day to day execution efforts

• Build and lead a strong, combined team where marketing and sales are working in concert on a shared go to market strategy

• Handle daily operations for social media and ads marketing

• Supervise email, social media, SEO and web development efforts for 140+ MSP clients

• Acts as “keeper and protector” of brand’s leadership positioning and all communications within the market, strategizing and activating all brand positioning, messaging, sales enablement, go-to-market, and consumer relationship management initiatives

• Identify ongoing marketing and sales capability needs of the organization and provide justification and implementation road map to address these needs. Partner with other departments and external vendors as needed to deliver on this road map and take advantage of new capabilities in the evolving marketing technology space.

• Uses data and research to identify new opportunities for growth

• Establishes and maintains collaborative relationships with agency/ vendor partners

• Optimizes and maintains all outward-facing digital platforms including web, social networks, content development, as well as non-digital library assets

• Prioritize analytics of the business to determine key drivers and assess forward looking key indicators such as booking trends. Serve as the “thought leader” in aligning marketing strategies with our business goals and objectives.

• Monitor and address competitive activity.

• Work daily with programs including Basecamp, Dlvr.it, Uplead, Mailchimp, Sharpspring, Wordpress, etc..

• Platinum certified Sharpspring user

Operations Supervisor/CSR

Kohl's - Lake Wales, FL

November 2017 to Present

Managing large amounts of inbound and outbound calls in a timely manner

● Greet, address and thank customers in a friendly and professional manner.

● Understand customer requirements so as to provide appropriate clarifications and solutions.

● Route and direct customer requests to appropriate personnel.

● Contribute ideas to resolve customer problems to improve productivity. WORK EXPERIENCE

● Transfer calls to the appropriate department or management.

● Work within various teams to ensure outstanding customer service.

● Maintain broad knowledge of customer products and services.

● Participate in meetings and activities held to improve customer satisfaction and business performance. Office Manager

Oasis Spa and Salon - Winter Haven, FL

July 2019 to March 2020

• Serve visitors by greeting, welcoming, and directing them appropriately.

• Notify company personnel of visitor arrival.

• Maintain security and telecommunications system.

• Inform visitors by answering or referring inquiries.

• Direct visitors by maintaining employee and department directories.

• Maintain security by following procedures and monitoring logbook.

• Operate telecommunication system by following manufacturer’s instructions for house phone and console operation.

• Keep a safe and clean reception area by complying with procedures, rules, and regulations.

• Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

• Contribute to team effort by accomplishing related results as needed.

• Payroll

• Hiring new associates

Team Lead/HR

The Cleaning Authority - Auburndale, FL

March 2017 to November 2017

Train new residential cleaners to company standard.

● Delivering a comprehensive service to enquiring customers.

● Delegating certain customer enquiries to specific teams.

● Managing a large number of incoming calls and emails.

● Managing customers' accounts.

● Book cleaning appointments to suit customer availability.

● Keeping a record of customer interaction and details of actions taken.

● Communicating with internal teams to discuss sales targets.

● Generating sales leads, building sustainable relationships where necessary.

● Reporting back on results.

Server/Bartender

All Star Bar and Grill - Lake Wales, FL

May 2014 to March 2017

Help customers select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.

● Transmit orders to bar and kitchen.

● Keep kitchen staff informed by noting timing of meal progression.

● Serve orders; delivering accompaniments and condiments from service bars.

● Answering calls for takeout orders.

● Respond to additional customer requirements by inquiring of needs; observing dining process.

● Contribute to team effort by accomplishing related results as needed. License in Real Estate

Azure Tide School of Real Estate - Work at Home

June 2019 to Present

High School Diploma in Culinary Arts

Ridge Career Center

2013

• Customer Support

• Social Networking

• Quickbooks

• Administrative Assistant (5 years)

• Operations

• Management

• Inventory Control

• Microsoft Office

• Forklift

• Conflict Management

• Computer Skills

• Time Management

• Scheduling

• Billing

• Accounts Payable

• Payroll

• Receptionist

• Data Entry

• Office Management

• Human Resources

• Bookkeeping

• Mathematics

• Multi-line Phone Systems

• Telecommunication

• Computer Networking

• Content Development

• Analytics

• Digital Marketing

• Search Engine Optimization (SEO)

• Customer Relationship Management

• Salesforce

• Email Marketing

EDUCATION

SKILLS

• Project Management

• Branding

• Google Analytics

• Social Media Management

• WordPress

• Marketing Automation

• MailChimp

• Web Development

• InfusionSoft

• English

• Adobe Photoshop

• Leadership

• Marketing

• Creative writing

Driver's License

Food Handler

CERTIFICATIONS AND LICENSES

Contact this candidate