QUALIFICATIONS

Rewards Program Facilitator and Marketing Assistant with several years of combined experience assisting clients through verbal/written communication, successful time management, and proper handling of critical and confidential information. Proven ability as an office professional to multitask, analyze documents, and maintain records in a time-sensitive environment. Interested in launching a new career to expand on skills and experiences as well as deliver developed qualities to support the role’s administrative objectives. Skilled areas include:

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Publisher

Internal Case Management Systems

Adaptability

Time Management

Confidentiality

Independent Work

Written & Verbal Communication

Problem Solving

Data Entry

Interpersonal Skills

Data Management

Critical Thinking

Clerical Works

Multitasking

Analytical Skills

EDUCATION

Bachelor of Arts in English (B.A.), May 2016

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, FL

PROFESSIONAL EXPERIENCE

Saia LTL Freight, Johns Creek, GA

Rewards Program Facilitator and Marketing Assistant, July 2016 – May 2020

Responsible for overseeing the internal rewards program and ensuring weekly updates are administered. Review and resolve issues and/or inquires presented by employees as it relates to the internal rewards program. Creative thinking and consistent review of potential branded reward products for the employee program. Provide and in receipt of several reports that determine the action needed for the employee rewards program, occasional promotional campaigns, customer retention credits, and monthly customer promotions. Assist manager and fellow employees as needed with PowerPoint presentations, proofreading publications, data updates, and customer support.

Key Contribution:

Management of internal rewards program

Instructional provision to employees seeking assistance with their internal rewards program account

Maintain various reports relating to the internal rewards program and promotional data

Presentation and review of branded reward products

Phelan Hallinan Diamond & Jones, PLLC., Ft. Lauderdale, FL

Legal Assistant, September 2011 – September 2015

Initiated affidavits of indebtedness and court orders for the return of original loan documents within required timelines. Sent attorney approved documents to the court. Prepared and packaged loan documents for return to major banks. Received, reviewed, and archived judge executed orders. Audited case files to identify and extract expired documents. Received, reviewed, and archived incoming mail within the internal case management system.

Key Contribution:

Analyzed court dockets of various counties to determine appropriate action for case files

Tracked, notated, reviewed, and analyzed various case files with the use of an internal case management system

Aided in reduction of outstanding original loan documents by obtaining required documents from the court

Organized and shipped several original loan documents to various banks in support of internal project

Confidential information handled responsibly and in accordance with company policy reducing employer liability

Law Office of Marshall C. Watson, P.A., Ft. Lauderdale, FL

Legal Assistant, June 2007 – October 2010

Operated as a servicer for major banks, providing and receiving financial information to assist mortgage holders reinstate and payoff mortgage loans. Initiated reinstatement and payoff letters with the use of automated software. Calculated attorney fees and costs for inclusion on reinstatement and payoff letters as well as for verbal and system quotes to clients. Tracked, notated, reviewed, and analyzed various case files. Received, reviewed, and archived incoming faxes within the case management system.

Accounting Representative, May 2004 – June 2007

Analyzed files to determine service fees and costs to be invoiced to major banks. Prepared invoices for attorney fees and costs using QuickBooks. Provided invoices to banks via client systems. Communicated with clients over the phone and via email regarding outstanding invoices and invoiced items.

Key Contributions:

Communicated with clients via phone, email, and internal client systems to provide and receive pertinent case information

Received, reviewed, and processed reinstatement and payoff checks of large sums

Maintained incoming correspondence by receiving, reviewing, and archiving items in the internal case management system

Invoiced attorney fees and costs to major banks with QuickBooks

Specialty Care Center, Ft. Lauderdale, FL

Medical Records Clerk, November 2000 – May 2004

Prepared, coded, filed, and maintained patient medical records. Located and distributed patient medical records to clinical staff for patient care and audits. Assisted patients in obtaining medical records. Assisted patients with record inquiries over the phone and in person.

Key Contributions:

Systematized patient records to aid clinical staff with daily appointments

Arranged medical records for clinical audits

U.S. Census Bureau, Ft. Lauderdale, FL

Temporary Office Assistant, May 2000 – October 2000

Handled inbound calls and set census appointments for local citizens. Aided in office operations by filing various documents. Assisted in reception and performed data entry for the payroll department.

Key Contributions:

Scheduled appointments for local citizens

Supported office operations as needed

ICT Group, Ft. Lauderdale, FL

Telephone Sales Representative, October 1998 – July 2000

Marketed insurance to cardholders of various major corporations in an outbound call center.

Key Contributions:

Established insurance sales over the phone for assigned clients

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