Santa Rosa City, Laguna, **** • (Globe) 091*-******* / (Smart) 091*-******* • adgw9h@r.postjobfree.com Personal statement

Results and customer oriented and with experience working with various industries. Primarily focusing on IT operations and infrastructure management. Comprehensive knowledge of wide array of hardware and software combined with outstanding interpersonal and strong leadership skills. Proven ability to communicate effectively with both technical and non-technical personnel from end-users to senior management.

Technical / Non-technical skills

Project Management (PMBOK), Risk Management, Incident and Problem Management, Vendor Management, ITIL process, Data Privacy, Database/Systems/Network Administration, IT Security, Software Development, IT Operations management, Windows and Linux servers, Office 365, MS Azure, Google Suite, PRTG/Solarwinds, Kaspersky Antivirus Software, SmartIP 2000, Veritas BackupExec, Kaseya VSA and Service Desk, M-Files (DMS), BCP/DR, SAP/B1, POS, CMDB, Hyper- V, MS Exchange, WAN, LAN, VPN, WLAN, Firewall, Router, Load balancer, L2/L3 switch, RAID, RFID, Barcode, Biometrics, SAN / NAS, IP-PBX and CCTV Decision-making, Critical Thinking, Problem-solving, Teamwork, Adaptive to change, Customer- service, People-management, and Coaching/Mentoring Work history

B, A, G, ELECTRONICS INC. LIIP, Binan City (Manufacturing) May 2018 – Dec 2019 IT Manager

● Supervised a team of system administrator, technical support specialist and software developers

● In charged of IT infrastructure, in-house developed applications and systems, WAN, WLAN, VPN, LAN, PBX, SAN / NAS, UPS, Firewall, Physical and Virtual Servers, Antivirus Software, Desktop Management and Ticketing System, AD/DNS/DHCP/GPO, Email, SAP, MS Azure and on premise/offsite backup.

● Supported outsourced software like Timekeeping and Payroll systems, and Tracking and Verification System (TSV).

● Built relationships with vendors and technology partners and created cost efficient contracts

● Oversaw various software development projects from start to completion including PR-PO system, Small parts and Tools monitoring and inventory system and TSV upgrade

● Improved uptime of servers and networks by implementing High Availability (HA) for storage system

(SAN) and a fully redundant networks

● Formulated and implemented policies and procedures in compliance to Data Privacy Act of 2012.

● Determined cost, duration and scope of the project

● Managed proper budgeting/spending and support the planning and purchasing of the required IT assets as well as the correct usage of hardware and software according to corporate standards.

● Coordinated with internal and external auditors to ensure that IT policies, processes and procedures are in compliance with the company’s goals and objectives

● Monitored and reviewed all IT related contracts, subscriptions and licenses to ensure unhampered support and services

● Attended weekly Mancom meeting, and video conferencing with counterpart in Germany and China

● Performed an annual performance evaluation for IT personnel with reference to their individual and department KPIs

TECH MAHINDRA LTD. BGC, Taguig City (BPO) Sep 2017 – May 2018 Network Operations Manager

● Led a team of Network engineers (7 L1s and 21 L2s) and System administrators which cover multiple sites including Makati, Mandaluyong, Taguig, Cavite, Cebu, Bacolod, CDO and Davao.

● Monitored and maintained network connectivity (WAN, WLAN and LAN), bandwidth utilization, cpu/memory/disk utilization and uptime of all network devices such as routers, switches, firewalls, load balancers, WLC/AP, AD, DHCP and DNS servers for corporate and remote offices including 250+ stores nationwide connected via MPLS

● Performed staff scheduling to ensure Help Desk coverage during normal business hours and on-call support as required.

● Oversaw 24/7 Network Operation (NOC) and Datacenter Operation (DCO)

● Managed and monitored CMDB to ensure the information is updated

● Prepared, consolidated and analyzed weekly, monthly and annual team performance reports

● Attended walkthroughs, weekly and monthly MANCOM meetings

● Ensured the operation was in compliance with all internal targets (such as SLAs, project deliverable and team performance metrics) and ensure timely communications to all concerned parties and stakeholders with respect to issues of non-compliance.

● Coordinated with internal and external auditors to ensure the configuration of all network devices are in adherence to the policies and procedures of our client.

● Participated to all critical and high bridges when they occur and drive expedited resolution to issues that impact the business using logical troubleshooting to identify and rectify issues.

● Managed the relationship of our client and ensure that all incidents and service requests are resolve within SLA

● In-charged of knowledge transfer and transition of network operations to the incoming service provider

MANILA POLO CLUB INC. Makati City (Hospitality) June 2016 – July 2017 IT Manager

● In-charged of IT infrastructure of the Club including data center, 10 IDFs, 35 outlets and 30 APs

● Successfully upgraded the internet bandwidth from 15Mbps to 50Mbps and replaced Sophos firewall to Cisco Meraki MX100

● Successfully replaced the Club’s email provider to G-Suite and antivirus software from Kaspersky to ESET. Replaced the old ACU with Precision Air Condition Unit (PACU) inside Data Center

● Oversaw all IT related contracts and licenses renewal (i.e. ISP, ERP, POS, DMS, domain name system, printer service, web hosting, email hosting, FM200, UPS, Antivirus system etc.)

● Attended monthly IT committee meeting and P&L review. Weekly mancom and daily operations committee meetings

● Managed various projects like upgrade of ERP and POS systems, Disaster and Recovery system, Network monitoring tool and Active Directory

● Prepared yearly KRAs, Business Plan and budgets (CAPEX and OPEX)

● Administered various systems such as AD/DNS/DHCP/GPO, Linux, G-Suite, Cisco Meraki, Cisco Wireless Controller, EntryPass and Timekeeping systems and NAS (synology)

● Managed the relationships with technology partners such as Telco carriers, system providers and computer peripheral suppliers

● Managed V-Aspen Club Management System (ERP) and POS systems and various in-house developed applications.

2GO GROUP INC. Manila City (Shipping and Freight) Sep 2012 – May 2016 Systems Manager

● Implemented and administered BASSnet Fleet Management System (i.e. HR crewing, PMS, inventory, procurement and projects) to SMD head office, sales offices and 14 vessels

● Developed and implemented several policies and procedures, training materials and business process flows

● Administered applications, antivirus software, backup (backup exec 15) and database (MS SQL 2008) servers

● Responsible for the installation, deployment and maintenance (patch update) for servers and workstations

● Created and maintained Fleet IT Master database

● Prepared yearly budget (CAPEX and OPEX) and monitored versus actual expenses

● Performed desktop troubleshooting using remote access tools including TeamViewer, Logmein, Aventail and RDC

● Responsible for the evaluation and procurement of servers, desktops, software and other related devices

● Designed, configured and implemented network infrastructure (LAN/WLAN) per vessel.

● Spearheaded the integration of Oracle R12 (corporate ERP) and BASSnet to link inventory, expense and payable accounts

● Conducted training for executives, managers, vessel officers, technical superintendents, buyers and office staff

● Facilitated various projects and communicated progress to sponsors, stakeholders and project team

● Managed and monitored ticketing system to ensure successful and timely closure of escalated customer complaints

● Provided weekly and monthly KPI reports to SMD-VP to monitor the performance of individual vessels.

INET GLOBAL MARKETING INC. Muntinlupa City (Internet Marketing) May 2011-- Apr 2012 IT Manager

● Administered day to day operations of diverse teams which include software development, customer and technical support, and system administration. Monitored all projects using Basecamp Project Management tool

● Managed and monitored auto-webinar development project using Agile methodology

● Maintained a high level of employee morale within the team

● Monitored and updated ticketing system to ensure successful and timely closure of escalated customer requests and complaints

● Conducted weekly meetings and monthly updates to all IT staff

● Prepared yearly budget (CAPEX and OPEX) and monitored versus actual expenses

● Responsible for hiring, termination process, performing staff evaluations and prioritizing assignments

● Managed customer and technical support team to ensure successful and meeting SLA of the clients.

● Performed an annual performance appraisal for all IT staff and submitted to HR Director

● Provided weekly and monthly reports to company Presiden/Ownert based in California. XSYS INCORPORATED, Muntinlupa City (Software Development) Jan 2006 -- May 2011 IT Project Manager

● Managed the implementation and support of web-based and mobile projects running .NET framework, MS SQL Server 2005, Oracle 10g, MySQL databases and Windows 2003 server

● Interfaced with sponsors and stakeholders to gather requirements and functionalities that the project must accomplish and support, and performance metrics (e.g. SLA)

● Managed multiple projects using MS Project and agile methodology from inception to transition. Provided constant project progress updates to sponsors and stakeholders

● Determined project cost, duration and scope with the coordination of project team leader and domain experts

● Created project schedule based on work breakdown structure (WBS), available resources, complexity of project and customer deadlines

● Identified project risks and develop corresponding contingency plan and procedures to ensure timely deliverable

● Created and implemented policies and procedures and training materials

● Performed an annual performance appraisal for all direct reports. IDT (PHILS.), INC., Calamba City (Semiconductor) Aug 1996 – Oct 2005 Sr. Network Administrator (Section Head)

● Installed, configured and deployed servers and workstations. Maintained and monitored network servers including NT domain and Windows 2003 AD, and all network-related connectivity devices.

● Managed 24/7 data center operations with various hardware platforms HP, Compaq, Dell, IBM, Cisco routers, Cisco catalysts, 3com switches, Linksys wireless router, EMC Storage, and Mitel PABX

● Administered applications MS Exchange 5.5, Network Associates tools, McAfee and Trend Micro antivirus, Altiris Asset Management, Veritas backup Exec, HP Openview, Citrix Metaframe server

● Designed, developed and implemented in-house developed Helpdesk system using powerbuilder and MS SQL Server

● Participated in the migration from Novell Netware 4.1 to NT domain then to Active directory with collaboration of IT team in Sta. Clara, California and offshore plants in Penang Malaysia.

● Led Y2K conversion effort, assessment of all IT equipment, conversion schedules of hardware and software, testing and final implementation

● Prepared weekly report and presented to mancom meeting

● Responsible for evaluation and acquisition of servers, desktops, software and other related devices

● Formulated and implemented 2Ps for disaster recovery, preventive maintenance and physical and network security

● Responsible for hiring, termination process, performing staff evaluations and prioritizing assignments

● Prepared yearly budget (CAPEX and OPEX) and monitored versus actual expenses

● Performed an annual performance appraisal for all IT staff. Antonio B. Ricafort

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INTEL PHILIPPINES Makati City (Semiconductor) May 1993 – Aug. 1996 Application Developer

● Developed and implemented applications for manufacturing, engineering, finance, planning and logistics using Powerbuilder, MS Access, FoxPro and MS SQL Server database.

● Managed developers for the development and implementation of Piece-parts system

● Prepared user’s manual and conducted training for the end-users

● Performed installation, maintenance, control and resources allocation, performance fine tuning and performs trouble shooting of MS Windows NT Server and MS SQL Server

● Created and executed several policies and guidelines for backup / restore and installation procedures.

● Implemented standard hardware and software configuration for all workstations and file servers ELECTRONIC ASSEMBLIES INC. Paranaque City (Manufacturing) Oct 1990 -- May 1993 Systems Analyst / Programmer

● Developed and Implemented Material Resource Planning (MRP) system which included Bill of Materials, Procurement, Finance, Receiving and Warehouse, and Production, Planning & Control

(PPC) modules. This was developed using Oracle v6.0 RDBMS

● Administered Oracle v6 RDBMS and SCO Unix servers

● Prepared technical documentation, user’s manual and conducted training for end-users, team leaders, supervisors and department heads

● Performed software installation, configuration and maintenance of desktops and printers Education / Training

UNIVERSITY OF MAKATI

Bachelor in Industrial Computer Systems Engineering Project Management, Structured Systems Analysis and System Design and Implementation, MS SQL Server, Oracle, MySQL, Powerbuilder, MS Exchange, Network Design and Implementation (MS Windows and Novell Netware servers), Unix, Cisco Network Administration, BASSnet Fleet Management systems, MS Office 365, G-Suite (Google Cloud), MS Azure, Point of Sale system, Checkpoint Firewall Administration, Time Management, Effective Coaching Workshop, Customers come first, Secrets of Powerful Oral Presentation

(Workshop) and 7 Steps in Problem Solving, F5 Load balancer, CheckPoint Security Management Appliance, Basic Occupational Safety and Health (BOSH), Application of Hazards, Identification, Risk Assessment and Control (HIRAC)

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