Premium Cabin Crew
Resume:
Hanh Le Hong
Vietnamese
+***- *** **5 677 / hanhlehong
*************@*****.***
January 2015 - June 2020
Cabin Crew - Premium
Etihad Airways, Abu Dhabi, UAE
January 2014 - December 2014
Cabin Crew
Etihad Airways, Abu Dhabi, UAE
2012 - 2013
Front Desk Manager
Holiday Hotel, Halong Bay, Vietnam
Hotel
2011 - 2012
Manager
Bacardi Restaurant, Haiphong, Vietnam
Restaurant
2009 - 2011
CEO’s Personal Assisstant, Shanghai Lai Li Hao Trading Company Limited, Vietnam Branch
Secretary for General Director, Khanh Van Trading and Tourist Company Limited, Vietnam
Freelancer, Tourist Guide, Part-time Cosmetics Seller and household products in Vietnam and China
Tutor for primary school students during college days Personal Information
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Curriculum vitae
2009
BBA (Bachelor of Business Administration)
HPU (Haiphong Private University), Vietnam
Mandarin (Fluent), English Certified Level 15
Advanced and Vietnamese (Native)
- Open and honest communication skills
- High professional safety standards & hospitality skills
- Commendable & recognised performance record as
Premium Cabin Crew
- Leadership skills to enable team members to achieve the target
- As a trainer interested in coaching and better com- prehension of trainee’s subject knowledge
- Motivated to encourage colleagues to actively partic- ipate in teamwork
- Interested in overseeing application of safety knowl- edge
- Passionate about training up to the required stan- dard
- Proactive, energetic, enthusiastic and hard working
- Experienced in teamwork and good co-ordination
with team members of different nationality and
backgrounds
- Approachable and friendly when asked for help by colleagues and customers
- Confident in public appearances
- Proficient in operating work related computer pro- grammes
Curriculum vitae
Education and Training
DATES
QUALIFICATION AWARDED
INSTITUTION
Skills and Competencies
LANGUAGE COMPETENCY
ORGANISATIONAL SKILLS AND
COMPETENCIES
Curriculum vitae
- Annual Rating Year 2014: Meet expectation with
High performance on Guest compliments and Crew
regconition.
- Annual Rating Year 2015 -2016 -2017 -2018 -2019
-2020: Meet expectation with High performance on
Premium cabin service and hospitality.
- Always well prepared and updated with company
standard on safety, hospitality and business aware- ness.
- Demonstrating appropriate ability on coaching and building effective teamwork between the team
throught out the flight.
- Rated Meet and Exceed expectation on overall On- board Assessment.
- Appreciated by onboard leaders and colleagues in enthusiam, organising and smart working ability.
- "Hanh demonstrated a great sense of professionalism and teamwork spirit without being asked. Knowing
that the company assigned one FA to be part of PBC service for ORD and YYZ, she took the initiative to coach not only 1FA but 3FAs in regards the service in PBC. She explained all sequences and also she intro- duced the service equipments to them. After that, she introduced as well the wine menu giving them some
tips how to promote it and how to recommend wine
to guest. She invited them to go through the service guide on intranet. She showed them as well how to
hold the wine bottle in order to serve guest. Well done.” - Zine Haouche, Cabin Manager SN 13045,
EY440 on 10 April, 2018
- EXCEED Adhoc iReview: "Commander, Captain and
First Officer praised Hanh's upbeat manner of hospi- tality with them and I second their observation as Hanh has been noted creating positive environment
with her upbeat attitude. Hanh created and main-
tained a positive relation with colleagues with her PROFESSIONAL
ACHIEVEMENTS
PERFORMANCE REVIEWS
upbeat manner of carrying self. She spoke in a posi- tive manner at all times and was noted having posi- tive hospitality manner of communication. Open and genuine body language was noted where she was
seen having smiling facial expressions throughout
the flight and used courteous language.” - Ali Atta Sheik, Line Manager SN 16805, EY867 on 6 July,
2018
- "You are always present and ready to support your colleagues through the service process. I noticed that you were always one step ahead with your duties and tasks given, you shared ideas and experience with
your colleagues, displayed positive attitude towards your colleagues, addressed your colleagues by name offered your help at all time. You communicated with the leaders about guest being disturbed by children being loud, took initiative and talk in a playful manner with children I notice that you are aware of leadership responsibilities.” - Corina Neculita, Cabin Manager SN 16114, EY463 on 31 July 2018
- "I approached you today regarding your perfor-
mance. As for me I consider you Hanh, a star per-
former. There is a natural leadership quality, that if harnessed can bring excellent results to the team
performance, yours and mostly the company’s. You
have a natural capability of leadership from the mid- dle, maintaining a high level of communication,
knowledgeable and proactive. Your style and image
was in one word impeccable. Over all you are a high performer and you continuously maintain a high level of professionalism. Well done." - Paula Dragomir,
Cabin Manager SN 19072, EY91 on 10 Sep-
tember, 2018
Curriculum vitae
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