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VAIBHAV RISHI

Hotel business operations Hotel pre-opening Real estate Startup

Entrepreneurial & Decisive executive with over 20+ years of professional brilliance in strategic & tactical work experience, recognized for result driven & resourceful proactive problem solver, with track record of streamlining business operations, revenue & EBITA growth in highly competitive environments that demand continuous improvement.

993******* adgw0w@r.postjobfree.com in vaibhav-rishi-a7773ba CORE COMPETENCIES:

Hospitality Business Operations & Preopening

Asset Transformation & Monetisation

Service Delivery & Cost Optimization

P&L Ownership & Budgets

Revenue growth & Profitability

CAPABILITY BUILDING:

Lean Operations

Customer Experience

Facilities Management

Leadership Development

Audits

PROFESSIONAL HIGHLIGHTS

OYO HOTEL AND HOMES PRIVATE LIMITED, CORPORATE HEAD OFFICE, GURGAON Associate Vice President Launch & Operations – Upscale & Luxury Hotels (OYO- Soft Bank JV) (2017 onwards)

On boarded 1400 new hotels on OYO Platform and launched & streamlined operations with full-fledged services.

Built capacity & implemented staffing science including hiring (10,000+), operating standards & services for the Self Operated Business (SOB) hotels such as OYO Townhouse, Collection O, Palette, OYO Homes and saved 20% manpower cost.

Heading 7000+ operation staff for Hotel operations, F&B, revenue generation, guest experience, QA, & audits.

Responsible for launch, setting up service standard of upscale luxury self-operated i.e. 5 by Oyo in India.

Achieved operating cost reduction by 22% through strategic operational initiatives.

Implemented corporate governance, code of conduct & revenue assurance under OYO Forensics Committee and saved 3% of overall company contribution margin.

Achieved NPS of 77% YOY through real-time monitoring of guest feedback system and bridging the gaps.

Asset monetized the hotels by strategic alliances with service providers lead to incremental revenue by 15%.

Mentored the L&D team to create modules to carryout continuous training - attrition was reduced from 18 to 6%. Supported top line revenue growth from US $ 0.2 billion to $ 1.2 billion & Mentored international expansion across China, EU, ME, SEA and US.

RNA CORP LARGE REAL ESTATE, CORPORATE OFFICE, MUMBAI (2013 – 2017) General Manager Hospitality & Residential Sales

Achieved residential flat sale of INR 3000+ Cr starting from 3.5 to 30 Cr.

Managed 120+ sales team & mentored them to deliver the results & achieve targets.

Built in-house facilities management team to handle the assets across the city and saved operating cost by 18%.

Implemented pre & post sales SOP’s to achieve standardization & to deliver best customer experience.

Created new SOPs to conduct apartment quality checks that ensures high quality flat handover process.

Set up a robust 3rd party service providers for delivering high service standards at site sales offices.

Implemented & mentored employee customer satisfaction resulting in 20% increase in repeat business.

Generated a 15% increase in new client acquisition through targeted neighborhood ads strategies.

Compiled list of potential leads using database program & assembled pitch packets to secured new clients.

Implemented quarterly training seminars aimed at improving the sales strategies employed by in-house agents.

Implemented digital marketing tools to maintain ranking on Google & Social Media.

Steered effective interaction across organizational boundaries, including product management, operations and engineering, marketing, support, and IT to deliver WOW experiences for the customers.

Effectively collaborated with private clients, corporate clients, and general clients; marketing consultants, finance, legal, media/ PR consultants including press, newspaper, adverts, and public relations. GINGER HOTELS (2006 – 2013)

Senior Manager Corporate Operations

Successfully lead & managed the launch of 29 Ginger hotels across India with average of 100 rooms per hotel.

Streamlined operations, recruited &, mentored Hotel managers to manage hotel operations & administrative activities.

Cultivated strong 3rd Party service providers & to deliver best in class standards & services to the guest. This has made Ginger the first budget hotel chain in India to function on completely outsourced model.

The outsourced model had contributed to Top line and the operating cost reduced by 25% and the cost benefit was passed to the guest which established Ginger hotel as value for money best budget brand hotel chain in India.

Initiated & lead Strategic alliances with corporates for long stayers, pre-selling tools, robust revenue management Ginger has ensured that hotel chain maintain consistent occupancy of 80% + throughout the year.

Lead many asset monetization initiatives which helped and contributed to 15% revenue to overall turnover at the chain level.

Implemented various statutory & Mystery audits to evaluate the standards, processes, quality, integrity, & guest experience.

Continuously monitored & implemented improvement plans through trainings, e learning modules, and audit observations, Ginger was maintaining NPS above 80% + at chain level.

Headed team of 100+ associates, managed operations seamlessly with best ranking on social platforms and review portals.

Pre-opening crack team was created to open hotels with the help of well defined & documented checklist & preopening manual for seamless integration of various functions at the time of hotel launch.

Built cluster teams & offices to handle operations, maintenance, projects at Pan India level. PRIOR ASSIGNMENTS

IHG Intercontinental Hotel, Mumbai Duty Manager 2005 –2006 Hotel Grand Hyatt, Mumbai - Preopening & Front office Assistant Manager 2004 – 2005 TAJ Vivanta Hotel (President), Mumbai - Chief Concierge 1999 –2004 Experience from Prior assignments and the Skills learned:

People Skills - understand and satisfy customers and employees.

Problem Solving - shown good judgment to handle problems and find solutions.

Leadership - being able to motivate and guide staff.

Organization - necessary to be able to track & manage budgets, scheduling, HR and staff needs.

Business Knowledge - responsible for operations, accounting, computer systems, administration and sales. EDUCATION/ CERTIFICATIONS

Course Specialization Board/University

Diploma Hotel Management Rizvi College, Mumbai

Diploma Business Management Welingkar’s Institute Management BA Sociology and Psychology Mumbai University

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