SAMREEN MAYYADDI

Site Reliability Engineer

E-mail: adgw0s@r.postjobfree.com

Mobile: +971-*********

Skype ID: wdp.samreen

PROFILE SUMMARY

Senior Site Reliability Engineer with 9.8 years of expertise in deploying and managing Business Critical Applications on Microsoft Azure Cloud & on-premises DC and providing day-to-day Operations Support to ensure high system performance, availability, efficiency, monitoring, capacity planning are in place to provide a stable product.

PROFESSIONAL EXPERIENCE

[1] Senior Site Reliability Engineer at Wirecard Processing FZ LLC. Dubai, UAE

Duration: February 2016 to Present

Job Responsibilities:

Participate in the design, planning, and implementation of new projects and technologies and ensure the solutions are highly available and produce high throughput

Build servers on Microsoft Azure Cloud using Terraform code [IaaS] to host Payments applications

Design & Develop CI/CD pipeline for servers deployment using Jenkins

Build and Administer Test and Production environments to host Business Critical Multi-Currency Payment products

Plan, schedule, test and perform regular upgrades to enhance/fix application functionalities/bugs with minimal user impact

Hosting Web services on Microsoft Internet Information Services and Apache Tomcat

Middleware Services deployment for smooth integration with various components

Nagios and DataDog Monitoring Solutions implementation to ensure pro-active monitoring of the application & Infrastructure

Build an internal solution knowledge base with technical documentation, manuals and IT policies for the supporting applications and its peripheral systems

Coordinate with various vendors and receive fix/application upgrades

Implement CIS benchmark guidelines on all instances to ensure PCI compliancy

Mitigate the internal and external Application scan vulnerabilities to adhere to PCI standards

Ensure high level Application security through strict access control measures and firewall rules

Responsible for day to day operational support of the Applications – Websites, Transactions, Incidents, Planned changes, Bug Fixes, Upgrades - to maintain high availability and minimize

downtime during outage scenarios by providing 24x7 and working early/late shifts as required for support coverage

Responsible for ensuring compliance to the operational SLA's and KPI's

Collaboration with key operational stakeholders - Client, Service Desk, Implementation Support, Change Manager.

Lead Time-to-time analysis of Applications and recommend operational capability improvements

Lead the external and Internal Audits with all necessary evidence handy

Setup Fraud Rule System to avoid fraud transactions

Implementation of File Monitoring solutions like FIM, Tripwire to safeguard unauthorized changes to application configurations

Lead the Application Migration, on-boarding & off-boarding of clients

Lead the DR Drill activities to ensure smooth recovery of applications in case of disasters

Develop server deployment code on Microsoft Azure cloud using Terraform

Lead initiatives to transition critical software services into the Cloud, and provide knowledge transfer on the Cloud transition process for other portions of the product/organization

Training the new joiners and knowledge sharing within teams to ensure equal level of technical skills in team members.

Focus on time management by timely and quick completion of all allotted tasks; quick response to all communications; attendance in all meetings and appointments before the scheduled start time

Focus on self-development (for both technical and soft skills) by taking initiatives and leveraging the multiple platforms and opportunities at disposal and demonstrate continuous improvement.

Maintain Central Document repository with all the procedures and standards

[2] Enterprise Technical Support Engineer at Microsoft India [GTSC], Bengaluru, India

Duration: October 2013 to August 2014

Job Responsibilities:

Provided remote support for Microsoft Enterprise wide clients on various Windows Server technologies.

Hands on experience on Microsoft Cluster technology, including install/ troubleshoot and maintenance, Root cause analysis of any cluster issue

Troubleshoot/Resolve No Boot/BSOD issues for Windows server and client machines. Performing Boot sector error diagnostics and resolving bug checks.

Managing Active Directory objects.

Knowledge of VSS and Troubleshoot VSS Stack

Troubleshoot issues with OS Patch updates using SCCM

Microsoft Windows Activation KMS/MAK

Strong knowledge and experience on Backup, Storage & Disaster Recovery Technologies, Deployment (Sysprep, Windows Deployment Services and MDT), Memory Management, Windows Registry

[3] Assistant Professor at Bearys Institute of Technology, Mangaluru, India

Duration - October 2011 to June 2013

Job Responsibilities:

Teaching Core Engineering subjects - Programming in C, java, C++, Perl, PHP, Networking, system simulation, compiler design, Service Oriented Architecture, Operating Systems concepts.

Contributed to the development, planning and implementation of a high quality curriculum and assisted in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance.

Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department.

[4] Technical Support Representative at IBM India Private Ltd., Bengaluru, India

Duration: May 2011 to September 2011

Job Responsibilities:

Served as Application support for IBM Line Of Business applications

Served as the POC for all the desktop issues.

Install and maintain Microsoft Windows Server operating systems and all components/services including AD, DNS, NTFS, DHCP, PRINT, SERVICES, FTP, TCP/IP, Citrix etc.

Application install/update/uninstall, OS patch update

Basic working knowledge of Active Directory

Configure and automate system, application and database backups.

[5] Technical Support Analyst at Mphasis, an HP company, Mangaluru, India

Duration: October 2009 to May 2011

Job Responsibilities:

On call and remote troubleshooting of all desktop software/hardware issues.

Active Directory users and policy management

Enterprise wide applications, hardware and software installation and troubleshooting

Configure Outlook accounts, and help maintenance of the same

Networking (LAN/WAN) troubleshooting

Blackberry and iPhone Enterprise support

Provide operational support in response to monitoring alerts and resolve issues in a timely manner.

ACADEMICS

Bachelors’ degree in Computer Science & Engineering (B.E) from Visvesvaraya Technological University, Belgaum, Karnataka State, India.

KEY SKILLS

Microsoft Azure Administrator [AZ-104] Trained

Servers provisioning on Azure Cloud using Terraform [IaaS]

CI/CD Pipeline using Jenkins

Python programming

Microsoft SQL Server

Multi-Currency Payment Card Application Support

TravelCard end-to-end operations

IBM Safer Payments Clustering

Incident Management, Release management and Change Management expert

Infrastructure Support

Nagios Monitoring tool

File Integrity Monitoring [FIM] and Tripwire functional knowledge

Microsoft IIS and Apache Tomcat service

ITIL v3 Foundation training

MCITP trained

Leadership, Time Management & Analytical skills

I hereby declare that the above-furnished information is true to the best of my knowledge.

Place: Dubai, UAE SD/-

Samreen Mayyaddi

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