Front Office Executive

Resume

Sridhar Jayachandran

NO: */*, Annamalai Nagar 5th Street,

Thiruvotiyur, Thiruvalloredist,

Chennai – 600 019

Ph:+919********* & +918*********

Email: adgvvz@r.postjobfree.com

Career Objective:

Seeking a position in an esteemed organization thatoffers an Opportunity for Professional Enhancement and utilize my skills and Abilities. Work Experience:

Worked in Dr.Balaji Dr.Seshaih Diabetes Care and Research Institute Manager – Front Office from January-2020 to July-2020 Implementation

Implemented New & Review patient’s reminder SMS & Mails sent to the patients.

Implemented Regular follow-up call to the patients for their Regular Check-Up .

New Diabetes Check-Up packages has been initiated

Benefits for Senior Citizens discount and Priority process initiated

New call centre process has been initiated in Dr.Balaji Dr.Seshaih Diabetes Care and Research Institute.

VIP handling with high priority and delight services.

Given offers to long review not turned patients and getting into turned to increase revenue.

Insurance companies has been newly empaneled

MIS presentation has been initiated with monthly goals to achieve with Management review meeting.

Initiated Privilege life time Card to generate revenue for long term. Roles:

Preparing monthly reports.

Preparing Weekly & Monthly duty roasters for staffs

Hospital Executive works

Skillful in maintaining public relations with customers

Ensures the hospital can provide high quality patient care services

Also serves as resource for educators, professional standard setting organizations, and trade associations.

Conducting Monthly meetings.

Trains, cross –trains, and retrains all front office personnel.

Supervises workload during shifts.

Maintains working relationships and communicates with all departments

Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily

Responsibilities.

Managing Staff Healthcare Operation Managers supervise and evaluate healthcare facility staff

Ensuring Safety to protect patients, ensure the confidentiality and integrity of the healthcare facility

Maintaining Financial Stability are responsible for the day to day operations of the facility, must secure the financial stability of the establishment

Collecting Data with significant data and use the data to improve patient care.

Communicating with Personnel by fostering strong communication across medical staff and non-medical staff, create an efficient work environment.

Assessing Problems must be able to make decisions to resolve problems quickly.

Managing Policy Healthcare Operation Managers enforce policies and oversee the staffs’ compliance to policies.

Worked in Dr.Mohan's Diabetes Specialities Centre as Sr. Executive – Front Office from 2010-October to 2020-January

Implementation:

New Token system has been implemented under the supervision of Department Head.

Speed dial system has been implemented for frequented Doctors and Managers.

Support at new software development for new implementation of process.

Co-ordinate complete setup for the new branches.

New call centre has been initiated in Dr.Mohan’s Diabetes Specialities Centre.

Complete MIS report software was initiated to generate the reports in Dr.Mohan’s Diabetes Specialities Centre.

Up gradation of new EPBAX system.

Fine tune the complete Telephones related issue

Implemented the Stores management in online.

Roles:

Preparing monthly reports.

Preparing Weekly & Monthly duty roasters for staffs

Hospital Executive works

Skillful in maintaining public relations with customers

Ensures the hospital can provide high quality patient care services

Also serves as resource for educators, professional standard setting organizations, and trade associations.

Conducting Monthly meeting

Take dictation and minutes and accurately.

Skillful in developing strategies for any type of industries

Possess hard working capabilities

Have excellent communication skills, both oral and written

Have good working relationships with call center companies and third party agents

Have an interest work in HR& Admin.

Responsibilities:

Handle requests and queries appropriately from customers

Produce reports, presentations and briefs

Develop and carry out an efficient documentation and filing system

Undertake the tasks of receiving calls, take messages and routing correspondence

Act as the point of contact between the executives and internal/external clients

Respond to Mails & Communication (internal & external)

Telecom-EPABX installations & coordination with service providers

Understanding the requirements of MD and work accordingly Roles:

Analyst the call and verify the given details of the customers

Approval and Rejection of the documents.

Analyze trends and make recommendations in relation to call volume, shrinkage, attendance, and attrition

For the development of short and long term forecasting.

Communicate and provide feedback effectively to Customer Support management team

Responsible for scheduling of meetings and overtime planning. Worked as Call Elevator in Premium Support Services for backend process 2009-June to 2010-June.

Responsibilities:

Responsible for the development of short and long term forecasting.

Responsible for call center reporting and making recommendations to management on real-time staffing needs; analyze support metrics and identify trends

Ensure all tools, processes and procedures are properly documented

Lead and participate in cross-functional project teams; lead and provide feedback to analysts and managers who are not direct reports

Protect company proprietary and confidential information

Supports continuous improvement to achieve consistently excellent client and employee satisfaction; identifies and recommends improvements in processes, procedures and tools usage.

Manage time off scheduling process and tools.

Educational Qualification:

Completed my MBA – OPERATIONS MANAGEMENT

(Session 2013-2015) in University of Madras - Correspondence)

Completed my B.Sc Chemistry (Session 2006-2009) Loganatha Narayanaswamy Arts and Science College, Ponneri (University of Madras-Regular)

Completed my Higher Secondary (Session 2003-2005) in D.V.S.Reddy Higher Secondary School Minjur.

Diploma / Technical Qualification:

CLIP (Computer Cum Internet Literacy Programming) in NIIT

Excellent knowledge of MS Office

Type writing junior (With Distinction)

HTML

Linguist Proficiency:

English, Tamil & Telugu to speak.

English & Tamil to read and write.

Personal Details:

Name : Sridhar Jayachandran

Date of Birth : 25-Apr-1987

Mother tongue : Telugu

Civil status : Married

Nationality : Indian

Father’s Name : C.P.C. Jayachandran

DECLARATION

I hereby declare that the above information furnished is true and fair to the best of knowledge and belief.

Place: Chennai Date:

(Sridhar Jayachandran)

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