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Industrial Training Customer Service

Location:
Dubai, United Arab Emirates
Salary:
2500
Posted:
October 12, 2020

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Resume:

P.O BOX ***** Al Garhoud Rd. Casablanca Street

Dubai, UAE

Tel: 04 282 0000

Mobile: 058-*******

E-mail: adgvt0@r.postjobfree.com

To work in a bar in which I can utilize my customer service skills, professional expertise and knowledge of beverages towards expanding the customer base of the restaurant/bar, apart from ensuring optimum satisfaction for existing customers.

Full Name : T.A. Suren Dilhan Jayantha

Gender : Male

Civil Status : Single

Date of Birth : 15thJanuary 1992

Nationality : Sri Lankan

Passport NO : N2901507

Worked as a Bartender at waka Restaurant & Bar Oberoi Hotel Business Bay in Dubai from 18th September 2019 to 03rd March 2020.

Worked as a Bartender at Steigenberger Hotel Business Bay in Dubai from 28th August 2017 to 18th March 2019.

Worked as a Bartender at Aurora Lounge & Terrace Hues Boutique Hotel in Dubai from 16th April 2015 to 14th April 2017.

Worked as a Bartender at Al Bustan Rotana Hotel in Dubai from 18th January 2013 to 14th April 2015.

Worked as a Bartender at Thilanka Resort and Spa in Dambulla, Sri Lanka from 01st January 2010 to 03rd November 2012.

Key Responsibilities and Performance

Served customers in a helpful/friendly manner ā€“ Received drink orders from clients, waiters and waitresses, served drinks, collected payments and operated the cash register.

Efficiently mixed ingredients to prepare cocktails; poured beers and wines according to drink recipes.

Served snack food to customers seated at the bar.

When required, checked identification of customers to ensure meeting age requirements for purchase of alcohol and tobacco products.

Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol.

Cleaned up bar area on a regular basis.

Friendly Tolerant Adaptable Tremendous stamina

Excellent interpersonal skills Exceptional customer service skills

Sales and marketing skills Able to multi-task

Good with Microsoft Word, Excel, Access, PowerPoint, Internet and Email.

Good with numbers ā€“ mathematics skills.

Knowledge of laws and procedures related to alcohol consumption.

Team-Player as well as ability to work independently.

Ordered and maintained bar supplies such as: drinks, food and liqueurs.

Regularly arranged attractive displays of bottles and glassware.

Continuously reviewing information to keep up to date on new cocktails and drinks.

Recommended different drinks to customers ā€“ presented new drinks and liqueurs.

Successfully completed the G.C.E. Ordinary Level in 2007 at T/Mollipothana Nawoddya School in Trincomalee, Sri Lanka.

Successfully completed spirit category training at mmi Dubai.

Successfully completed managing your career training at Al Bustan Rotana in Dubai.

Successfully completed Iā€™m Rotana training at Al Bustan Rotana in Dubai.

Successfully completed food hygiene training at Al Bustan Rotana in Dubai.

Successfully completed fire training at Al Bustan Rotana in Dubai.

Successfully completed Rotana rewards training at Al Bustan Rotana in Dubai.

Passed the prescribed trade test on Theory and Practice and have obtained the certificate of proficiency as skilled craftsman in the Trade of Barman (01 year) in the Democratic socialist Republic of Sri Lanka (National Apprentice and Industrial Training Authority).

I certify that the particulars furnished above by me are true and accurate to the best of my knowledge.

T.A. Suren Dilhan Jayantha

T.A. Suren Dilhan Jayantha

Objective

Personal Information

Working Experience

Key Skills and Qualities

Professional Qualifications

Professional Education Qualifications

Professional Training Skills



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