Customer Care Social Media
Resume:
Shaima Ben Kahla
Garhoud Towers, Tower *, Dubai, UAE
adgvso@r.postjobfree.com
A dedicated employee with integrity, strong work ethics and great team skills, work experience of customer service and sales.
Looking for opportunity to demonstrate my previous work knowledge and learn new skills. CORE COMPETENCIES AND SKILLS
Customer Care. First-in-class customer care and hospitality within one of the highest-ranked aviation and hospitality industries.
Keen Attention to Detail. Accurate, reliable, and diligent. Always complete projects/tasks within budgets and schedules. Can handle any ongoing challenges.
Energetic Communicator. With diverse experience in operations and large team management through impactful communication and multi-cultural sensitivity. Fluent in Arabic and English. Systems Utilization and Technology Skills. Proficient use of Windows operating systems well versed with MS Office Suite (Word, Excel and PowerPoint). PROFESSIONAL EXPERIENCE
CABIN CREW
(Oct 2018 – Present)
Emirates Airlines, Dubai, U.A.E
● World class hospitality and building rapport with customers in order to improve their loyalty and increase business profitability.
● Ranked in top 15 for in-flight retail as well as marketing Emirates products such as Emirates holidays and Emirates Skywards program.
● Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
● Trained on aviation medicine and first aid when necessary.
● Trained on leading and assisting passengers in emergency situations. Page Break
PUBLIC RELATION MANAGER AND BUSINESS SECRETARY
(January 2017 -January 2018)
Lemon Amwaj Bahrain
● Developing and managing advertising campaigns
● Handling social media, public relation efforts and content marketing
● Implementing new ideas for advertising and promoting new services
● Organising events and dealing with reservations
● Interacting with customers in order to fulfill their needs
● Managing the daily, weekly, monthly agenda and arranging new meetings and appointments
● Filing and updating contact information of employees, customers, suppliers and external partners
● Maintaining effective records and administration MODELING EXPERIENCE
(2015-2018)
Jordan, Vienna
● Freelance modeling jobs including photoshoots for make-up artists, beauty and fashion industry OTHER SKILLS
● Good customer service skills
● Ability to handle working in rotating shifts
● Good communication skills
● Arabic – Native
● English –Fluent
● German - A2
● Presentation skills
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