Senior System Administrator

CURICULAM VITAE

VIRENDRA KUMAR SHARMA

Address: ***/*-** ***** ***** near Basudev Girl’s college Kamta, Chinhat

Lucknow-226028

Mobile: +91-831*******,808*******

E-mail: - adgvqu@r.postjobfree.com; adgvqu@r.postjobfree.com

Career Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers security and Professional growth while being resourceful, innovative and flexible.

Personality Synopsis

Comprehensive problem-solving abilities, excellent verbal and written communication skills, Ability to deal with people diplomatically, willingness to learn, Team facilitator.

Professional Experience

IT EXECUTIVE (INFRA)

From 12/2019

Organization Name: SLMG BEVERAGES Pvt. Ltd -An Authorized Bottler of COCA-COLA.

Responsibilities:

Manage all aspects of the implementation and operation of information and functional systems for the organization, including software applications, network, phone systems and end-user computers

Manage communications and working relationships between IT and other departments within the organization as well as multiple outside IT service providers.

Provide help desk and technical services assistance to on-site and remote employees.

Provide senior-level technical consultations and support to System Integration & Testing Departments on all IT and networking issues. Review network layouts, resolve equipment redundancies, and improve network reliability and flexibility.

Implementation and coordinate policies and procedures for all areas of information technology to assure data accuracy, security, legal and regulatory compliance; assure compliance with Standard Operating Procedures (SOPs).

Implement, maintain, and ensure maximum uptime for telephone and audio-visual systems Ensure security of information technology assets, data, network access, and backup systems and supervise agreed audits to verify the security of internal and external systems.

Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.

Establish key processes that ensure reliable and efficient technical services organization-wide. And Identify and resolve business needs to achieve organizational goals.

Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software. Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security and data recovery.

Applying technical expertise in Microsoft infrastructures and database/security application servers in high-availability/fault tolerance configuration built using Dell servers, Cisco Unified Computing and Servers (UCS), and NAS, VOIP Phone installation, Checkpoint Firewall Security and Compass network PC.

Implemented various large-scale networks based on Cisco switches and routers using OSPF and multicast routing, QOS, and Fortinet firewalls.

IT SUPPORT MANAGER

06/2017 –12/2019

Organization Name: RAPIDTECH IT Services Pvt. Ltd

IT Support Manager for Projects:

Acer Onsite Warranty service (As project Head), Corporation Bank, Oriental Bank of Commerce, central bank of India, Panjab nation bank, Baroda UP Gramin bank, Canara Bank, Panjab & Sindh Bank, Aryabrat UP Gramin Bank, Pratham UP Gramin Bank, Allahabad bank.

Responsibilities:

Directs recruitment, training and development of onsite support engineers.

Oversees personnel activities of team including hiring, development, and training.

Work with the team leaders to define goals and objectives, and to ensure that standard operational procedures are established to meet those goals.

Exceptional ability to handle deadline-oriented project demands as well as manage multiple initiatives.

Monitor service level metrics and response times and re-direct team activities as needed.

Strong ability to address IT challenges and implement quick solutions with a focus on continuous improvement and the company’s long-term IT needs while maintaining service levels.

Strong knowledge of Windows operating systems and office applications including banking IT support.

Experience supporting Linux / Windows environment.

Expertise in Tier 3 Desktop support and Windows server support.

Experience administering and troubleshooting Active Directory Domain (TCP/IP, DHCP, DNS, WINS) Network.

Experience administering MS Outlook in MS Exchange and Office 365 environment and experience with Linux, routers, firewalls, bridges, hubs and switches.

Take active part in the tracking and updating of the hardware and software asset inventory

Perform all job functions during non-work hours and away from the office on an as needed basis (on-call).

Extremely knowledgeable in computer hardware, operating systems, and software; including to PCs, laptops, tablets, Windows 7, Windows 10 .

Serves as a central point of contact for implementation, integration and completion of end user and management requests and escalation point for advanced end user support.

Understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete follow-through to successful resolution.

Lead and manage a growing team of IT Support professionals, of varying skills and experience levels, based out of geographically disperse locations.

Evaluate team workload, productivity and monitor for process adherence and compliance.

Proactively monitoring project level requirement like service improvement, satisfactory report, feedback from end users, uptime report, and inventory of assets, invoice submission & renewal proposal submission.

Fulfil the tender requirement data, participating in tender, collecting information for new business through field resources.

TECHNICAL TEAM LEAD

07/2012 –6/2017

Organization Name: Aparajitha Corporate Services Private Limited (TVS-Electronic Limited)

Project: Dell warranty system support

Five years’ experience with TVS-Electronic Limited as Technical Team Leader and Senior Dell Certified System Expert (DCSE) for Dell operation at Lucknow location.

CUSTOMER SUPPORT ENGINEER

05/2011 –7/2012

Organization Name: Aforeserve.Com Limited

Project: HP warranty System support

One-year experience with Aforeserve.Com Limited as Customer Support Engineer for HP SYSTEM Onsite warranty support.

Computer Skills

Install, configure, and maintain hardware and software and strong knowledge of Troubleshooting on all type of Desktop and laptops and workstation systems.

MSME (Banking) IT equipment’s and software like Jivan Praman, EKYC, Biometrics and passbook & HSDMP printers.

Installations of all Operating Systems & Configure (Windows 10,8,7 Vista, XP, Server Operating System, etc.), Software and Packages.

Familiar with Official Software: Banking Software, antivirus, MS-Office 2016,2014,2013,2010,2007,2003.

Network Skills

Installation & Configuration of Local Area Network (LAN) in Workgroup & Domain environments, Manage Network Services and Troubleshoots Network errors.

Configure Router & Access Point and provide smooth Internet Services.

Planned Network Setup according to the space availability and Prepare Network diagram for laying cables.

Installation & Configure of all type of Printer (Network Printer), scanners.

Troubleshooting the Ethernet Topology and Network Solutions.

Lying of cable, crimping, and structural cabling implementations.

System Administration

Troubleshooting issue and Installation of faulty parts of Dell, HP, Acer, Lenovo home & corporate user laptop, desktop systems, workstation, Server, installation Operating System, Backup and Restore.

Managing escalation of MSME (Banking), corporate and home user warranty system.

Managing dell tech tool for create dispatch dell parts for in warranty systems.

Managing TVS-E real time update (RTU) call closer app for dell complaint.

Technical Qualification

One-year Advanced Diploma in Computer Hardware & Networking (CHIPNET 2.0) from UPTEC Computer Consultancy Ltd, Dainik jagran chaoraha, Lucknow.

Trained CCNA from UPTEC Computer Consultancy Ltd, Dainik jagran chaoraha, Lucknow.

Microsoft professional certified (MCP).

Dell Certified System Expert (DCSE).

Intel Certified System soft skill training about I series laptop, desktop, workstation from NIIT Lucknow.

Six-month diploma in M.S. OFFICE package from AGILE COMPUTER ISTITUTE at Munshipulia, Indiranagar, Lucknow.

Academic Qualification

B.C.A from Ingra Gandhi national open university (IGNOU) 2011.

Intermediate with P .C.M group from U.P. board 2006.

High School from U.P. Board with 61 % in year 2004.

Strengths

Responsible and honest.

Time bounded and eager to know the new things.

Able to work individual as well as in group.

Excellent communication skills in writing and verbal both.

Location Preference

Lucknow (U.P.)

All Uttar Pradesh areas.

Personal Details

Father’s Name Mr. Rajesh Sharma

Date of Birth 30/10/1986

Marital Status Married

Language known Hindi, English

DATE –

PLACE- LUCKNOW (VIRENDRA KUMAR SHARMA)

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