RITEN RAI

Contact: +91-976*******, +91-963******* ~ E-Mail: adgvmm@r.postjobfree.com, adgvmm@r.postjobfree.com

An achievement oriented individual with high initiative and zeal to make a wing career in Food & Beverages Operation, Customer Service Sector with a reputed an Organization

ABRIDGEMENT

A focused professional with more than +9 years of experience in Operations Management, F&B Management and Customer Relationship Management

Gained international experience at Burj Al Arab, Dubai-UAE (Seven Star Property)

Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements.

Adept at maintaining service standards / operational policies; planning and implementing effective control measures to reduce running costs of the unit.

Excellent Communication, Interpersonal, Relationship Management and problem solving skills.

ORGANIZATIONAL EXPERIENCE

Working from June'2019 till now with JITM Pvt.Ltd as H.M Trainer

Responsibilities

- Give Training to students about Hotel Management.

- Ensure the Hotel Management SOP followed by Everyone.

- Go to Mobilizing to make awareness about the course.

Worked from Sep 2013 to May'2019 with Hotel City Star as Food and Beverage Manager

Responsibilities

Look after the Restaurant and Banquet Hall Party s. Make sure that the foods come on time.

Make sure that the Staff follows the S.O.P properly and guest enjoys their meal.

To understand and strictly adhere to the Rules established in the Handbook and the Hotels policy on Fire, Hygiene, Health and Safety.

To report for duty punctually wearing the correct uniform and name tag at all times.

To maintain a high standard of personal appearance and hygiene at all times.

Maintain Guest Relationship with the guests according to the SOP of the Organization.

To maintain a good rapport and working relationship with staff in the outlet and all other departments and Make sure that the Staff is well Dress and well Groom

To attend and contribute to all staff meetings, Departmental and Hotel training scheduled and other related activities.

My work is to read that Feedback and an Analyze that where and which part we need to improve. Take the D-Briefing day to day and give some Training to the staff also.

To perform the Departmental Trainers function in the Department assigned.

To Management Briefing give day to day Reports to the General Manager.

To respond to any changes in the restaurant function as dictated by the hotel.

To project at all times a positive and motivated attitude and exercise self control.

To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

Give Training to the staff and new employees.

To provide a courteous and professional service at all times.

To attend all meetings as required by Executive Management.

Coordinating efficiently the Banqueting and Restaurant Operations

Manage all Banquet sells to the hotel.

Ensuring that the Inventory is Managed well

Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train.

Ensuring that the profit margins are maintained and the targeted revenue is achieve

Worked From Nov 2012-Sep 2013 Nanking Restaurant as Asst- Manager (Food & Beverage)

Responsibilities

Look after the Restaurant. Make sure that the foods come on time. Make sure that the Staff follows the S.O.P properly and guest enjoys their meal.

Briefing day to day in the Absents of Manager.

Control day-to-day operations by scheduling labor, ordering food & supplies & developing restaurant team.

Giving Tanning to my Team Member s according to company SOP

Ensure maintenance of equipments, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards.

Ensure complete & timely execution of corporate and local marketing programs.

Ensure a safe working and Guest experience environment by facilitating safe work behaviors of the team. Give the Catering Services also

Handle any kind of situation etc and Give day to day Report to the Manager.

May 2010-Auguest 2012 with Burj- Al -Arab, Dubai-UAE (Seven Star Hotel)

Guest Service Attendant (Butler Department)

Responsibilities:

Ensuring high quality services, resulting in guest delight and optimum resource utilization.

.Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.

Handling cleaning suits and laundry management.

Proficiency in devising and implementing optimum business strategies to enhance new project development,business development,quality standards across all departments,Guest Servicing, etc.

Accountable for checking the quality, temperature and expiry of product.

To Maintained Wines and Champions in the Suites

Give Welcome Drink to the Guests.

Highlights:

Underwent the cross functional training in the Butler Department. .(Dubai UAE)

Underwent the Cross functional training in the Learning & Developing Department.(Dubai UAE)

Received various letters of appreciation from the organization.

Dec 06-Mar 08 with IBM Daksh, Gurgaon as Customer Care Executive

Responsibilities:

Managed the Inbound (U.S.A) process and handled all incoming calls.

Make sure that costumer Satisfy with our Services.

INDUSTRIAL TRAINING

Underwent the following knowledge enhancement schedules:

Industrial Training from ITC Fortune Bellacasa Welcome Group, Jaipur.

Undertaken six months of Computer Training from NIIT Institute, Dehradun based on Basics, Html and Java

ITS

Well versed with Windows 98, 2000 & XP and MS Office (Word, Excel and PowerPoint)

Conversant with Internet Applications, Html, Java, etc.

ACADEMIC CREDENTIALS

10th from Drona s International School, Dehra Dun (U.K) India

12th from Drona s International School, Dehra Dun (U.K) India

Graduation from DAV(pg) College Dehar Dun (U. K) India

Hotel Management from Food and Craft Institute, Dehra Dun (U.K) India

Done Ultimate Experience For Guest Cores from Jumeirah University.(Dubai, U.A.E)

PERSONAL DOSSIER

Date of Birth 24th December 1985

Address: 42/1 Society Area, Lane # 7, Clement Town Dehra Dun (U.K) India

Linguistic Abilities: English, Nepali and Hindi

Father s Name: Mr. Raj Prasad Rai

Hobbies: Football, Making friends and Travelling

DATE

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