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Manager Customer Care

Location:
Jakarta, Indonesia
Posted:
October 11, 2020

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Resume:

“It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark Hunter

SUMMARY

A proven strategic sourcing and procurement specialist with successful track record in steel construction project businesses with strong knowledge in supply chain management. Dedicated to maintaining company reputation by delivering the best quality services and customer care while maximizing the profit commensurate with the best interest of the company.

Key Skills:

Strategic Sourcing

Procurement

Logistical Planning

Supply Chain Management

Contract Negotiations

Vendor Management

Materials Management

Expediting

Problem Solving

Process Improvement

Project Management

Motivation

Critical Thinking

Adaptability

IT Skills:

Microsoft Office, Microsoft Projects, ClickUp, WIX, ICT, SAP, ERP, etc.

Languages

•English

Level: Expert Experience: More than 10 years

•Malay

Level: Expert Experience: More than 10 years

•Bahasa Indonesia

Level: Native Experience: More than 10 years

Experience

Oct.2017–Present PT BAM Niagatama Jaya Jakarta, ID

Global Procurement & Supply Chain

Managing global sourcing, procurement and supplier management to support supply chain security and cost efficiency.

Develop new processes and drive continuous improvement of existing Procurement & Supply Chain processes in line with relevant best practice.

Integrate the Supply Chain Function (Demand Planning, Inventory Management, Supply Chain affiliate services, Distribution, Logistics and Value Realization) to significantly drive efficiency and effectiveness and capture value for the business.

Provide strong leadership to the Procurement & Supply Chain team to effectively convert Company’s strategies into actions.

Feb.2015–Present YSM Metals Int’l FZCO / TSS Ent. / ROII Int’l Trd. Co. Ltd. Dubai/India/HK

Contract & Sourcing Consultant / Business Development (Freelance) Jakarta, ID

The companies provide Steel Supplied for project businesses. YSM business mainly for stock Middle East market, TSS for Pipes while ROII for Chinese market.

Developed South East Asian market and provide distribution and logistics solution for their products and services.

Feb.2010–Feb.2015 Metpro DMCC Dubai, UAE

Manager – Contract & Sourcing

The company provides Supply-Chain Management services involving the sourcing and supply of high-grade steel products to project-critical applications.

Negotiate and placing the order to the supplier while confirming that all terms and conditions matching each other (sales and purchase); expediting the order so that the delivery time would be as per contract; manage and control the payment for both sides (sales/purchase) and the documents so it would be issued as per requirement; sourcing for new suppliers and maintaining relationship with current suppliers.

Successfully obtained various new suppliers, successfully set up a branch office in Indonesia and completed critical steel supplied for various mega projects in middle east and around the globe:

Jeddah Airport

ADNOC Expansion 4

Medupi Project

ARAMCO Sadara

EMAL

NDC Rig 3, 4, 5 & 6

ADIA

Yadana

ONGC

EDC Rig

Jindal Rig

Qatar National Museum

KAI Airport

ADNOC HQ

Etc.

Sep.2007–Jan.2010 Corus Middle East FZE Dubai, UAE

Sourcing Executive

The Company is a steel producer and a major worldwide steel supplier.

Developed new suppliers from Asia particularly in Indonesia and maintained relationship with current supplier, handling claims/complaints and expediting all Project orders.

Successfully obtained various new suppliers and completed the steel supplied for various mega project in middle east as follow:

Abu Dhabi Int’l Airport

Oman Oil Tanks

NAKILAT

Dubai International Airport

Princess Tower

Dubai Tower

New Doha Int’l Airport

Yas Island F-1 Circuit

RASGAS OGD

Sky Train DIA

Zayed University

Etc.

Jul.2002–Aug.2007 Indonesian Trade Promotion Centre Dubai, UAE

Marketing – Assistant Manager

Feb.1994–Nov.2001 PT Sanwa Indonesia Bank Jakarta, Indonesia

Loan & Credit Supervisor Trade Finance Officer Improvement Team Senior Officer

Other

Jul.2018–Sep.2018 Jakarta, Indonesia

Part of “Indonesia 18th Asian Games 2018 Organizing Committee (INASGOC)” Workforce/Volunteer under one of the sponsors, PT NEC Indonesia, as Information Communication Technology - Venue Result Manager (ICT - VRM) in Venue Boxing. Responsible to Manage and Monitor IT Network System and Time & Scoring System.

Education

1990-1994 University of Indonesia

Diploma 3 Years, Instrumentation Electronics

“I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.

“I also consent to processing of my personal data for the purposes of any future recruitment processes”.



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