Administrative Assistant Medical

Jennifer A. Sponable

**** *. ****** **. #*** ● Waukesha, WI 53189 ● 414-***-**** • **********@*****.***

linkedin.com/in/jennifer-sponable-510097109

Professional Summary

Seven years of healthcare experience and excellent customer service skills. Hardworking and self-motivated Medical Administrative Assistant student looking to gain more experience and eager to learn more in the field. Known for being able to multi-task and learn quickly.

Education and Training

Bryant & Stratton College - Wauwatosa, WI Graduation: August 2020

Associate Degree in Medical Administrative Assistant

GPA 3.8/4.0

Dean’s List Recipient (4x Recipient)

School at Work (S.A.W.) Completed: April 2016

Froedtert Memorial Lutheran Hospital - Wauwatosa, WI

Milwaukee Area Technical College Mequon

Associates Degree in Landscape Horticulture Graduation: December 2004

Knowledge and Skills

Healthcare Terminology

Electronic Health Records

Medical Office Support and Services

Excellent interpersonal communication

Extremely organized and detailed oriented

Medical Insurance and Billing

Health Care Ethics

Office Applications and Keyboarding

Microsoft Office (Word, Excel, Outlook, and Power Point)

Micro-Internship

Medical Administrative Case Studies Project – 40 hours Current

Verified Medical Administration training though simulated case studies. Utilized creditable sources and applied MAA skills such as following HIPAA regulations, scheduling protocols, utilizing EHR Systems, and find/correcting errors.

Developed a strong understanding of the different types of health insurance, the requirements for pre-authorization and coverage. Practiced claim submission and collection, and the appeals process after a claim is denied. Practiced completing CMS 1500 Form.

Demonstrated honesty and empathy when completing simulations training highlighting MAA interactions with patients exhibiting mood disorder symptoms.

Experience

Environmental Services EA2 OR Tech

Froedtert Memorial Lutheran Hospital – Milwaukee, WI April 2013- Current

Trained in Surficide UV lights for isolations and high-risk infection patients such as C-Diff, MRSA, COVID19.

Assist with onboarding new staff in department.

Serve as a point person for management and lead in the department.

Participated in panel interviews for new department leader.

Followed HIPAA policies when handling confidential patient information.

Trained Surgical Nursing Staff and Techs on proper cleaning techniques.

Cashier/Float April 2011-April 2013

Pick N Save (Roundy’s) - West Allis, WI

Utilized customer service skills to handling payment transactions, perform price checks, and answer questions.

Lead Foreman (Green Season)/ Area Supervisor (Winter) April 2005 – March 2011

American Landscape Menomonee Falls, WI

Maintained Commercial Properties; oversaw snow removal for 20+ commercial customers.

Oversaw landscaping crews and subcontractors; trained less experienced staff on equipment and pesticide application.

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