Sales Representative

Allison Bevan

**** ******** ******

Perkiomenville, Pa 18074

Mobile: 215-***-**** adgvbf@r.postjobfree.com

Objective

My goal is to obtain a job with a company that I am able to grow with. Utilizing the skills that I have already been taught, I would like to build upon my past experience for a more dynamic and rewarding position. Experience

Alloy & Stainless Fasteners, Inc Telford, PA 01/05 – Present Sales Representative / Customer Service 04/11 – Present

• Quote (price negotiate) customer via email, fax & phone with pricing and delivery time.

• Write up quotes/enter into computer, write up orders/enter into computer.

• Review accounts daily, follow up with customers.

• Purchase materials from vendors and enter purchase orders.

• Managed products sales and inquiries from assigned sales territories.

• Successfully trained new employees on systems software and continuing training to existing employees.

• Developed relationships with key decision makers.

• Managed territory to enable high level of service to existing accounts while generating new business.

• Resolved customer issues through interactive problem solving.

• Identified, implemented, and reported cost reduction opportunities for customers.

• Coordinated with management, inside sales, purchasing, and warehouse staff to effectively service customers.

• Estimated date of delivery to customers; based on knowledge of own firm’s production and delivery schedules.

• Managed a territory with largest account held with our company (having over 1300 branches in my territory).

• Identified sales goals, prospected territory to generate new sales opportunities.

• Established new customer accounts resulting in increased monthly sales by keeping customer service a priority. Customer Service 01/09 – 04/11

• Execute customer’s requests (certifications, packing slips, invoices, proof of deliveries, and expediting orders).

• Review/Organize shipping schedule, coordinate in house changes involving orders.

• Gather information regarding credits, reworks, and return authorizations to determine resolution.

• Serve as back up to receptionist (operating switchboard), back up to order entry (enter orders).

• Contacted suppliers and departments to resolve missed deliveries, short shipments and pricing discrepancies.

• Served as last line of support to handle escalated customer issues. Sales Assistant / Order & Quote Entry 07/07 – 01/09

• Liaison between sales department, production and inventory control.

• Process orders & quotes, prepare correspondence and fulfill customer needs to ensure customer satisfaction.

• Perform administrative duties, answer telephone call inquiries and promote products/services.

• Cross-trained to produce Purchase Orders and Sales Orders, Shipping, Receiving, and Logistics. Certifications Clerk 07/05 – 07/07

• Maintain accurate copies of certifications, verify chemical and physical data in computer.

• Carryout revisions to certifications to meet customer’s needs or requests if applicable.

• Provide additional copies of certifications upon customer’s request. Acceptance/Receiving Clerk 07/05 - 07/07

• Organize paperwork, verify product’s chemistry and physical information to ensure parts meet specifications requested by purchasing department.

• Work closely with receiving department to verify qualified material, organize paperwork.

• Execute purchase orders in computer to activate the products into active inventory. Administrative Assistant 01/05 – 07/05

• Log billing data into computer & record shipping data.

• Operate switchboard to route incoming calls. Assist sales team with administrative tasks.

• Execute office tasks such as filing, maintaining records, and copying.

• Received and processed orders for incoming materials and merchandise.

• Maintain office supplies inventory.

• Greeted vendors, customers, job applicants and visitors.

• Managed multiple line phone system and handled multiple incoming.

• Coordinated and organized daily administrative operations.

• Schedule meetings for supervisors.

• Maintained a high standard for customer service. Education

Quakertown Community High School Quakertown, PA 1996-2000

• High School Diploma Achieved

• College Preparatory Track

Relevant Skills

• Microsoft Office

• Outlook

• Clerical skill including (70 wpm), copying, faxing, filing

• Organizational Skills

• Data entry

• Price Negotiation

• Troubleshooting

• Networking

• Sales

• Customer Service

• Operations Management

• Time Management

• Team Management

Contact this candidate