Stephanie Cermeno

**** *. **** **

Los Angeles, CA 90062

323-***-****

adgvbd@r.postjobfree.com

OBJECTIVE

Seeking a full-time position that will utilize my volunteer experience to deliver

exceptional customer service.

EDUCATION

California State University, Northridge

Bachelors of Science, Psychology May 2020

Work Experience

Macy’s- February 2017- May 17th 2017

As a retail support associate, I worked with my team to ensure all the merchandise is

organized and secured and ready to be sold. I’m well aware of the merchandise the store

sells and made sure the collections were conducted well so it meets customer experience

standards. I’m also in charge of all carry outs and special deliveries.

Kohl’s- August 2017-March 2019

As a sales associate, it consists of working the sales floors, answering questions about services and merchandise, and ensuring customer satisfaction. I was in charge of the stores organization and training new employees. As a sales associate, I was trained as a cashier to provide customers with the best experience possible.

Massage Envy- February 2019-March 2020

As a Front Desk Associate, I handled all customer service issues in a professional and timely manner. I made sure all customers had the best experience during their visit in our facility. As the key holder, I ensured everything met the standards for the morning or night shifts.

EXTRA-CURRICULAR ACTIVITIES

Alliance Peer Mentor- May 2015- Present

• Assisted school counselor with administration work

• Ensured all seniors submitted college applications and FAFSA

• Planned out workshops to make seniors aware of different colleges

Aids Walk Fundraiser- Oct. 2012-2016

• Helped raise $1,000 for our school to donate

• Participated in the 10-kilometer walk to fight HIV/AIDS

We Thrive Mentor- Jan.-May 2018

• Helped middle school children build entrepreneurship skills

• Led weekly classes after school to help students build a company to expand their knowledge on math and social skills

Feria De Educación- Sept.- Oct. 2016

• Organized and set up event beforehand

• Created and handed out brochures to families

• Guided families to the gymnasium while informing them of the event

Food Bank Volunteer- Sept. 2015- Sept. 2016

• Helped prepare and sort food to provide for those in need

• Inspected the food supply to make sure it was edible

AWARDS

Alliance Scholarship Recipient May 2016

SKILLS

• Fluent in Spanish: both written and oral

•Cashier experience

•Internet savvy

• Adaptable

• Patient

• Reliable

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