Susan B. Palatini

New Providence, NJ • adgvb3@r.postjobfree.com

linkedin.com/in/sue-brett-palatini-070ab04 • 973-***-****

Human Resources Profile

Passionate, dynamic business administration professional with experience heading projects while overseeing human resource management. Facilitate staff recruiting and employee relationships. Superb interpersonal skills and able to effectively collaborate with management and coworkers to build a positive work environment.

Human Resources

Team Building

New Employee Orientation

Business Administration

Project Management

Relationship Management

Training & Development

Customer Service

Maintains Confidentiality

Career Experience

Summit Area YMCA – Summit, NJ

Associate Aquatic Director/Water Fitness Instructor 2008 to 2020

Directed staff in providing quality customer service in life guarding, swim/water fitness instructions to students and members. Orchestrated recruitment, hiring and on boarding process. Facilitated human resource supported to staff in matters related to policy, procedures, schedules and general queries. Managed relationships with all external vendors.

Boosted annual revenue for private swim lessons from $40k in 2010 to $170k in 2019, continually exceeding target. Negotiated all contracts ensuring payment was received.

Ensuring all hew hire paperwork is received, scanned and stored on employee file.

Created and distributed new hire orientations materials.

Oversee the online payroll program timesheet process including troubleshooting, submissions and approval.

Implemented employee annual appraisals, objective settings and personnel development plans.

Coordinate and/or assist with internal employee events (i.e. Town Halls, quarterly meetings, staff fund raiser campaign, holiday’s parties etc).

Automatic Data Processing (ADP) – Parsippany, NJ

Project Manager 2004 to 2007

Executed coordination of full project lifecycle of numerous human resource information system (HRIS) initiatives, from concept through user acceptance testing and live implementation. Chaired formal transition meetings to formulate and refine implementation strategy. Established processes for various new product features and managed schedules related to project rollout. Fostered excellent working relationships with vendors and coordinated project communication with stakeholders. Trained and mentored teams.

Designed and conducted new human resource information system (HRIS) product training classes for sales force.

Reduced flow of orders from 8-10 days to 1-2 days by partnering with vendor to develop intranet sales order tracking website.

Led initiative to reduce team conflict, providing greater understanding of co-workers’ job functions and constraints to foster team cohesion.

Additional experience as Business Analyst at Automatic Data Processing (ADP) in Parsippany, NJ.

Education

Masters Certification in Project Management

Lucent Technologies/Stevens Institute of Technology, Hoboken, NJ

Bachelor of Arts in Communication (Minor: Business Administration)

Susquehanna University, Selinsgrove, PA

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