Connie Kroll

Buckley, WA ***** 253-***-**** adgvaz@r.postjobfree.com

Professional Summary

Experienced customer service professional bringing 14+ years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about shipping regulations and standards.

Dedicated to reducing time and cost requirements for goods needed by retail operations. Successful at developing productive relationships with suppliers, customers and colleagues. Excellent report writing, records management and compliance skills.

Systematic logistics coordinator/dispatcher offering 14 years' experience in managing shipment, receipt and organization of business supplies. Excellent abilities in controlling and auditing inventory to maintain accuracy and minimize losses. Seek dynamic, challenging role with room for advancement.

Enthusiastic logistics coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of shipping and receiving and training in various industry aspects, to include rail. Motivated to learn, grow and excel in global logistics.

Skills

●Inventory Management Procedures

●Operational Efficiency

●Deadline and scheduling management

●Company procedure adherence

●Customer service skills

●Document preparation

●Problem resolution

●MS Office

●Communications

●Project organization

●Supervision

●Operational improvement

●Scheduling

●Logistics

●TSS, Microsoft Office, Vantage, Excel expertise

●Shipping Documentation

●Training expertise

●Organization

●First Aid/CPR

●Team building

●Team management

●Process improvement

●Several various types of equipment equipment

●Vendor relationship management

Work History

Logistics Coordinator, 03/2014 to Current

Remprex, LLC – Seattle, WA

●Coordinated dispatching of 35+ drivers to accomplish daily delivery requirements, with each driver being dispatched several times throughout the day.

●Maintained department procedures manual detailing processing requirements for each individual account.

●Worked with vendors to schedule more than 300 daily pickups and 1500+ weekly deliveries.

●Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

●Tracked orders and notified customers of status or potential delays.

Shipping/Receiving Supervisor, 06/2007 to 02/2014

Mega Brands America – Fife, WA

●Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.

●Conducted employee training and onboarding processes with strategic goals in mind.

●Devised most strategic policies and procedures for receiving operations in product-specific warehouses to anticipate various scenarios.

●Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.

●Maintained effective and on-schedule delivery of bukk and specialised packages, identifying and selecting optimal shipping methods to meet targets.

●Conducted research to address shipping errors and packaging mistakes.

●Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

●Operated manual and forklift equipment to manage incoming orders, organize deliveries and transfer packages to other departments.

●Orchestrated efficient routing by producing accurate shipping documentation and package labels.

●Handled day-to-day shipping and receiving overseeing more than 1000+ packages per day.

●Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.

●Moved shipment materials to and from designated areas using lift and hand trucks.

●Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.

●Packed, secured, labeled and applied postage to materials to prepare items for shipment.

●Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

●Received incoming shipments, compared contents against associated records and transmitted to proper department.

●Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

●Compared shipping orders and invoices against contents received to verify accuracy.

United States Navy

1988 - 1991

Flight Line Plane Captain

●TAD to Ground Support Equipment, towing, aircraft, helicopters, as well as LOX carts, and gas turbine equipment to start aircraft.

●Fueled all aircraft.

●Performed preflight checks with and without pilots.

●Responsible for aircraft securement including wing locks and chocks.

●Performed full aircraft launches and applicable procedures.

●Performed aircraft security and safety checks, including arming and disarming seats, canopies and Flair pods on wings as well as bomb rack armament.

●Any and all other safety and aircraft procedures as required per situation such as wing walking, duct diving, and prop and intake protection during hot hops and carrier night ops.

Education

Various: Various, 01/1988

United States Navy - Lemoore, CA

Music Major/sports Therapy

Alma College - Alma, MI

Prerequisites

Bay Death Not Community College - Escanaba, MI

High School Diploma: Various, 05/1987

Escanaba Area Public High School - Escanaba, MI

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