WORK EXPERIENCE

Senior Business Analyst . * yrs

Behpardaz Hamrah Samaneh Aval (Behsa) . Iran. Tehran . Tehran As I am totally familiar with Huawei CRM software, Joined Behsa Company as a Business Analysis expert to find a solution for the new requirements from MCCI customers and negotiate with them and create business models such as the Sequence diagram, Activity Diagram and FRS for the MCCI CRM Software project. I am also responsible to check the new requirements with our Development team and negotiate with them as a BA expert to inform them about new requirements for implementation. After delivering new requirements in our CRM Software to MCCI customers, I should check and follow the accuracy of new requirements implementation with our QC team to check whether any business issues exist in the system after updating in Environment or not. finally, with Jira Software, I should negotiate with the Development team to resolve the issues and update customers for the results. Troubleshoot technical problems, processes, and solutions for MCCI CRM Project Elicitation business requirement from stakeholders Provide solution and documentation of user requirements Negotiate and solve ambiguity for the new requirements with developers to implementation Follow up with the customer and internal engineering teams for the development and other deliverables.

Software Test engineer . 1 yrs 9 mos

Huawei Technologies Service (Iranian) . Iran. Tehran . Tehran Entered Huawei company as a fresh graduate intern for 3 months for CRM BSS Project, one of the company's top projects. Started working and testing with CRM team and after that project was delivered being a part of CRM Hotline (First Line) team member to solve and provide after- sales support for customer issues about 6 months and after that, I was promoted to be responsible for issue fixing by PL/SQL and negotiate with customers for existed businesses and as a CRM CS team support to support CRM issues. Within these 1 month and 10 months working in Huawei experienced with PL/SQL language, different ways of software testing (E2E, Regression, Sanity, CR), Huawei CBS (Convergent billing system) functionalities, Configure system operations and also worked with some testing tools related to our software such as SoapUI and Test. I also learned how to work as a team, hard and being responsible for all the tasks assigned to me.

EDUCATION

Islamic Azad University of Qazvin . Iran, Qazvin

Bachelor(BSc/BA) 2013 - 2017

Information Technology engineering / 2nd top graduate rank Talayeh Mirali

Ref: C0930-958

Years of experience: 2

Senior Business Analyst

Behpardaz Hamrah Samaneh Aval

(Behsa)

Age:

26 years old

Marital status:

Single

Current Location:

Iran, Alborz

Preferred Locations:

Outside of Iran, Iran

Salary expectation:

Not Specified/ Negotiable

Mobile:

+98 -912-***-****

Email:

adgv4j@r.postjobfree.com

w w w . i r a n t a l e n t . c o m

PRESENT

OCT 2019

OCT 2019

JAN 2018

TECHNOLOGY SKILLS

Jira Advanced

Microsoft Visio Advanced

Microsoft Office Tools Advanced

Windows Server 2012 Intermediate

Linux Intermediate

Microsoft SQL Server Intermediate

WordPress Intermediate

PL/SQL Intermediate

LANGUAGE SKILLS

English I can speak fluently without any problems

CERTIFICATE

SID . 2020

IT House (NIS ICT) . IRAN

TAM . 2020

IT House (NIS ICT) . IRAN

ETOM . 2020

IT House (NIS ICT) . IRAN

Sql Fundamental . 2016

Sololearn . IRAN

Configuration Windows server 2012 . 2016

Tehran Institute of Technology . IRAN

Configuration Windows 8.1 . 2015

Tehran Institute of Technology . IRAN

Network+ . 2014

Tehran Institute of Technology . IRAN

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