Salesforce Sales

JAYANTHI SUBRAMANIAN

Email : **********@*****.***

Ph : 678-***-****

Trailhead Link : https://trailblazer.me/id/jkumaran LinkedIn Link : www.linkedin.com/in/jayanthi-subramanian-mba-mhrm-6342a1175 PROFESSIONAL SUMMARY

A seasoned professional Certified Salesforce Administrator & Salesforce Platform App Builder and Trailhead Ranger with 5+ years of Salesforce experience and 8+ years of IT experience with proven achievements in the end to end project development and implementation. Industry experience includes Salesforce.com, Sales cloud, Service Cloud, Marketing, CPQ and Salesforce QA in Energy, Marketing, Finance and E-Commerce industries. Extensive experience in Data cleansing cycles, import and export, data validation, business workflows into exact salesforce workflows and configuring requirements. Audit, monitor and maintain the integrity of reporting data. Creating detailed process documentation and deployment process on issues for future follow ups. Excellent leadership and interpersonal skills, team player with ability to work effectively with all levels of organization and individually as well. Problem solving and interpersonal skills in Salesforce.

CORE COMPETENCIES

Salesforce SOQL Demand Tools Selenium Tableau

Sales Cloud SOSL Blu Prism AJAX Trello

Service Cloud Apex Language Apex Triggers HTML PLSQL Marketing Cloud Visual Force Apex Web Services Workbench Apex SQL Server Apex Classes Data Loader CPQ Jira

PROFESSIONAL EXPERIENCE

HAITINOW August 2020 to Till

Empower girls living in domestic servitude to achieve self-reliant and economically secure futures. SFDC Admi/Developer

• Designed and built Salesforce system in the org.

• Implemented features to solve business needs.

• Created workflow, process builder and flow builder based on the business requirement.

• Build and changed query in APEX class based on the flow requirement.

• Implemented project from sandbox to production.

• Troubleshoot as needed by analyzing code and configuration to production environment. Environment: Salesforce, Email Template, Apex Class, Triggers, Visual Force, HTM, Demand Tools, Dashboard, Trello, Force.com, Google, Tableau.

NRG, Houston TX Jan 2019 – Feb 2020

A Leading power generator into an energy provider to government, business throughout America. SFDC Administrator

• Successfully trained over 3000+ users on Salesforce and increased revenue.

• Managed Salesforce request/issues for 3000+ Salesforce total end users.

• Worked in Enhanced Transaction Security.

• Creating functional dashboards and reports.

• Performing data cleansing, import & export and integrating.

• User training on completing KPIs.

• Worked in Integrating, transferred project from Sandbox to Production.

• Worked with sales team in CPQ

Environment: Saleforce.com platform, Data Loader, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects, Selenium, Jira.

YELLOW PAGES, Atlanta, GA March 2017 – Sep 2018

Telephone directory of businesses organized by alphabetically by business name and advertising is sold. SFDC Administrator

• Maintained and customized salesforce scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.

• Developed, launched, and managed in-depth dashboards and reports for all team functions on both management and individual levels.

• As a SFDC Administrator, interacted with various business areas to gather requirements and developed data model to suit complex business needs.

• Create page layout customizations, workflow rule creations, email notifications, and overall direction of 3rd party tool selection and implementation.

• Configured security and organizational hierarchy for sales for Salesforce implementation.

• Established deployment strategy for implementing Salesforce.com changes. Environment: Saleforce.com platform, Visualforce, Workbench, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse PRIMERICA, Duluth, GA March 2015 – Jan 2017

Largest independent financial services marketing organization. Salesforce Support Specialist

• Plan, prioritize and manage Salesforce Support activities.

• Research, evaluate and recommend solutions that will enhance the organizations.

• Tracking and managing issues in Salesforce and worked with multiple teams to implement a fix.

• Manage support teams and co-ordinates with other application team members to identify issues.

• Integration between Force.com and various systems, platforms, and migration (MuleSoft, Data loader, etc.)

Environment: Salesforce.com, Force.com, MuleSoft, Data loader, Trello, Heroku CONSUMER REPORTS, Yonkers NY March 2014 – Nov 2014 Nonprofit consumer organization dedicated to unbiased product testing, investigative journalism. QA Data Engineer

• Conducted backend testing using SQL

• Interacted with the Business analyst and supervisors to gather business requirements.

• Involved in Querying Database using SQL

• Worked in Agile Software methodology using Scrum.

• Test client-facing web-based applications in test-driven Agile environment Environment : SQL Server 2008, SQL (SSIS), Tableau, Unix, Trello, SQL Server Reporting Services SIERRA BUSINESS SOLUTION, St. Louis, MO Jan 2013 – Feb 2014 IT recruitment and staffing company.

QA Tester

• Conducted Smoke, Functional, Regression, User Acceptance and Data Validation Testing

• Defect reporting and tracking in Quality Center and Jira

• Participated in Design Phase, Product team, developers, DBAs and Scrum Master team.

• Developed SQL Queries to check the data integrity and accordance with business standards. Environment : MS SQL Server 2008, SQL Server Integration Services (SSIS), SQL Server Reporting Services SSRS, Jira.

EDUCATION AND CERTIFICATIONS

Master of Business Administration: Annamalai University Master of Human Resource Management: Annamalai University Bachelor’s in commerce: Bharathidasan University

Salesforce Administrator Certification: Salesforce Salesforce Platform App Builder Certification: Salesforce SQL Certification: Udemy

Tableau Certification: Udemy

Automation Anywhere: Udemy

Volunteer Work:

Salesforce Saturday: Paticipating and presenting training for Salesforce Certification 2018 to till ACMC Medical Team volunteer Feb 2020 to till

ATS Teacher : Alpharita Tamil School Teacher 2013 to till

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