Mental Health Customer Service
Resume:
Jeanieca Y. Eubanks
Antioch, Tennessee 37013
adgv2u@r.postjobfree.com
Education
Trevecca Nazarene University January 2019- Present
Master’s in Business Administration in Human Resources
Nashville, TN Graduation Dec 2020
Middle Tennessee State University May 2015
Bachelor of Arts degree in Child Development and Family Studies
Murfreesboro, TN
Metro Action Commission July 2020- Present
Position: Youth Specialist
Implement employment and employability-focused opportunities and resource for young people.
Engage local and regional employer to support workforce program goals.
Assist in data collection methods and practices for reporting compliance requirements.
Coordinate and provide technical assistance and training to subcontractors.
Metro Action Commission June 2018- July 2020
Position: Education Trainer
Assist with plans and procedures for the programmatic administration of the Head Start Education Program.
Design ongoing training for trainers, facilitators, center managers/assistants, teachers and assist in implementation of training initiatives.
Assist the education and training manager with developing, implementing and evaluating curriculum and instruction in the Head Start/Early Head Start program.
Supervise, evaluate and motivate staff depending on program needs.
Conduct on boarding process for new staff
Metro Action Commission February 2016- June 2018
Position: Teacher 2 Floater
Plan and implement learning experiences that advance the intellectual, physical, and emotional development for children, including the readiness of children for school
Conduct social and academic meetings throughout the year, providing updates on students’ progress.
Teach basic skills such as colors, shapes, number and letter recognition, personal hygiene and social skills.
Manage opening duties ensuring safety for children at drop off and pick up.
MAXIMUS June 2015- Feb 2016
Position: Employment Specialist
Provide direct client services in the area of employment counseling
Assist customers to acquire services that facilitate program goals, vocational training, medical, child care, transportation, substance abuse, and mental health.
Interact with customers to ensure that their needs are met, and questions and concerns are resolved.
Monitor participant job search activity, matches participants job skills and experience to job leads.
Big Hearts, Little Ones Childcare Center December 2014- June 2015
Position: Activities Coordinator
Responsible for creating educational lesson plans for children with and without learning disabilities
Responsible for creating planning schedules for co-workers
Maintain confidentiality
Responsible for reporting any suspect of abuse
Maintain a safe and healthy environment for clients
Assist staff with both long- and short-range activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
Support Solutions May 2014- November 2014
Position: PRN Direct Care Specialist
Support the individual with personal care and daily routines and in achieving outcomes from the individual support plan.
Assure safe transport and accompany service recipients as needed to events, doctors’ appointments, and job sites.
Oversee storage and administration of medication.
Special Kids August 2014-December2015
Position: Intern
Responsible for creating programs for children of special needs to develop a detailed plan of action to meet needs, set goals, and find necessary resources to meet goals
Responsible for recording medical records
Assist in therapeutic interventions
Assist nurses in overseeing children with mental and physical disabilities
Maintain confidentiality, respect privacy, and preserve the clients routine and independence as
Sam’s Club June 2011-February 2015
Position: Tobacco and Customer Service Associate
Responsible for meeting and greeting customers and answering questions about products and services.
Responsible for helping customers gain membership as well as renew membership
Responsible for helping customers with returns, as well as take pictures for membership card
Responsible for ringing up and bagging customers items
TJ Maxx July 2009-August 2011
Position: Customer Service Associate
Assist customer in locating merchandise in the store
Responsible for replenishing stocks in the shelves available for customers.
Maintain cleanliness and housekeeping of particular areas
Responsible for maintaining a customer-friendly environment for customers
Leadership and Organization Involvement
Delta Sigma Theta Sorority, Incorporated
Alpha Kappa Psi Professional Business Fraternity
MTSU Chapter of NAACP – President 2013-2014
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