Social Media Manager

DHARMESH N. PATEL

VP – Information Technology

https://www.linkedin.com/in/dharmesh-patel

adgv1j@r.postjobfree.com

281-***-**** (c)

Highly experienced and successful Senior Digital Transformation and Business Operations Professional with 22+ years’ diversified experience, demonstrating continuous improvements, operational initiatives, project delivery, program execution, and management efficacy. Possess an extraordinary track record of success in Product Development of innovative, cost-efficient business solutions with significant contributions to revenue. Organizational leader, exceeding in fine-tuning business operations and creating high-performance teams. Champion Data Science and Analytics to streamline business processes. A multifaceted professional that is a Change Agent and Strategical Problem Solver. A business partner with proven ability to implementing digital strategy & transformations that result in maximum value.

Commercial Software & Services: Asset tracking software and Development Services generating over $1.5M annually

Product Development: Applications now being sold to Oil & Gas Companies worldwide, generated revenue over $10M

IT Restructuring: Lead and managed staff globally building out a Center of Excellence (COE) in Chandigarh, India saving over $10M in annual back office costs

Product Management: Medicaid School Health and Related Services Web Application sold to over 40 Texas School Districts generating over $50M annually

QUALIFICATIONS SUMMARY

Leadership & Organization: Accustomed to multiple assignments, fulfill priorities, and balance competing agendas. Decisive strategic thinker bringing creative and profitable approaches to problem-solving. Handle diverse business protocols and functions and responsible for new product development programs that integrate enterprise-scale on-prem & cloud-hosted solutions. Successful in creating vision, identifying opportunities and directing all aspects of product development. Created synergizes business processes and IT investments leading to higher efficiency and profitability. Implemented IT visions/plans at the global/enterprise level. Define and source the right IT solutions to support business objectives, as well as build cost-effective and scalable solutions that support business growth.

Project Management & Execution: Able to initiate, prioritize, and complete multiple large-scale projects and follow through to achieve project goals. Possess a strategic approach: understand the inter-dependencies of delivering a project. Ensure that solutions meet business requirements and are architected with future objectives in mind. Balance solid data-based business analysis with flawless execution. Maintain an uncompromising focus on high-quality standards and profit improvements. Executed projects that are delivered with quality, on-time and within budget. Managed globally in a distributed matrixed environment with emphasis in North America, Europe, Middle East and Asia. Worked with customers and partner networks in US, UK, Norway, UAE, India and Singapore.

Business Operations: Target opportunities for growth, identifying members of the company's target audience, and effectively finding and following up on opportunities. Provide a framework for developing coherent, forward-looking strategies and plans that optimize the ability of executive leadership to positively transform the business’ operating models and workforce management processes. Lead complex and major negotiations. Leverage business knowledge and relationships to successfully negotiate complex partnerships. Defined and implemented organization-wide design and business processes optimization. Can quickly, crisply define the situation, create turnaround plans, align teams, and deliver success.

Digital Implementation & Transformation Profile: Deployed SaaS solutions using Amazon and Azure. Solutions that generated $1.5M - $50M revenue annually. Used IaaS to migrate in-house infrastructure giving ability to focus on customer service and reducing head-count on infrastructure support. Successfully led implementations of 3rd Party Applications including ERPs (SAP & Peoplesoft), Warehouse Solutions and Transportation Solutions. Implemented Agile, Scrum CI\CD and DevOps processes by shifting global culture from waterfall methodologies. Delivered two fully owned digital transformations, from strategy to building roadmaps and overseeing implementations.

LEADERSHIP EXPERIENCE

VP – Technology, 12/2016 – Present

Hillebrand Group

Global IT responsibility for a $3B FMCG and Freight Forwarding Logistics & Supply Chain company focused on the beverage trade

Presided over $10M Operational budget, including P&L and expense management

Increased revenue growth 61% for SaaS Solutions over first 12 months

Championed fostering an organization wide culture that is based on Trust, Innovation, Partnerships and relentless focus on Execution

Partnered with senior executive leadership team and functions to deliver a robust enterprise technology strategy

Led the consolidation of 4 companies by performing an application rationalization to decommission, integrate or build applications

Negotiated and managed all service contracts to increase billable hours by 40% by including software development charges

Delivered a Block Chain project with IBM, Maersk and Heineken providing the tracking of shipments from warehouse to delivery

Executed digital transformation for 250+ customers from concept to release, providing informative data to facilitate corrective actions

Aligned multiple data streams by consolidating financials, pricing and operations (warehouse and transportation)

P&L management of product development and technology delivery for the Commercial Software business unit as well as Operational Software (Infor’s WMS & Mercury Gate’s TMS), introducing new technologies and focusing on agile delivery

Emphasized the use of industry-leading products, such as SaaS, Big Data, Cloud, Internet of Things (IoT), Analytics and Block Chain

Increased online and social media presence by rebranding, implementing SEO techniques and using social media channels

Global Sr. Manager, 12/2011 – 10/2016

Oceaneering International Inc.

Ensured the delivery of custom developed Business applications for ROV, DTS, OIE, Asset Integrity, Maintenance, and HSE Divisions Globally, as well as providing the Offshore Oil & Gas Industry software solutions

Managed the building-out of the Oceaneering Development Center (ODC) in India, overseeing the construction, contracts and staffing

Coordinated 5 managers and the activities of 80+ employees globally: NA, UK, Norway, UAE, India, Singapore, and AU

Delivered digital transformation of global mobility onshore\offshore solution worldwide driving a savings of $3.5M annually

Transformed the Application Development Team into a profit center by implementing a SaaS Solution to generate $10M+

Led the Global Implemented Shared Services Program, consolidating and standardizing Corporate Shared Services

Aligned the group to follow ITIL and CMMI Processes in order to continuously deliver successful projects

Managed the Enterprise Applications : Oracle CRM, PLM (Enovia and EPDM), and QMS (Smartsolve)

Developed an IT Roadmap to consolidate the App Portfolio into 27 applications from the current 82 applications, utilizing PeopleSoft 9.2

Worked with PeopleSoft SMEs globally to ensure development and support for HCM, Financials and SCM modules.

Sr. Manager, - Consultant, 8/2011 – 12/2011

Spark Energy

Established excellent support of 350K+ customers in 14 States and 42 Markets in the Electric and Gas Retail Energy Industry.

Directed the activities of 20 developers (.NET + JAVA), who were building ERP solutions to meet the organization’s needs and objectives

Managed the development, support, and maintenance of all in-house and 3rd party applications supporting core business functionality

Serve as business liaison to collaborate with business stakeholders to define system, data and business rule requirements

Aligned the group vertically: Customer Lifecycle, Billing & Transactions and Operations

Introduced Scalability initiatives within the application which reduced code base from 700K+ lines of code to ~160K lines

Contributed to the formation and execution of operational initiatives: CRM, Middleware, Business Intelligence and Data Quality

Manager, IS&S Americas Projects – Consultant, 5/2011 – 8/2011

CEVA

Led the Implementation of Microsoft Projects : Memphis Offsite, Shop Floor Controls and Mira Loma PC Imaging Project

Managed the consolidation of 50+ sites located in the USA to transition Shared Services to India

Handled the setting up Distribution Vendor Warehouses (638,000 ft2, encompassing Asset, Contract, and Vendor Management

Presided over the IS&S project teams ensuring scope, time, cost, and risk are actively managed through all project phases

Executed Matrix Management and co-ordination of suppliers, as well as the organization of internal supply resources

Provided effective progress reporting internally to Business Owners, Steering Committees, and IS&S Americas PMO

Program Manager, 12/2009 – 5/2011

Medicaid Finance & Consulting Services (HISD)

Headed the product development and delivery of the eSHARS application, generating $50M+ in annual revenue

Saved $900K in first year by moving externally supported system for internal support, ensuring no violation for Federal mandate

Maintained GE Billing System audit compliance for HIPAA and FERPA regulations for EDI Transactions 270 and 271 against TMHP

Developed the AS IS and TO BO business processes and implemented lean end-to-end processes, increasing productivity 240%

Implemented IT Policy and procedures on having IT provide SaaS to business units within HISD

Interfaced with PeopleSoft for Clinician information and SAP for non-HISD employees

Served as a Pre- and Post-Sales Consultant on the use of the eSHARS application, gathering information for product amendment

Facilitated Texas Association of School Business Officials Conference exhibition booth, meeting current and prospective clients

Acted as the liaison between Medicaid and IT ensuring all business needs are conveyed to the developers

Managed the developers on a day-to-day basis, ensuring tasks are delivered as per the project plan

ADDITIONAL PREVIOUS EXPERIENCE:

Application & Technology Manager, 7/2005 – 10/2009

J. Ray McDermott Inc.

Sr. Technology Consultant, 1/1998 – 7/2005

Shell Corp., Lyondell Chemical Co., Compaq

EDUCATION

B.Sc. in Chemical Engineering – New Jersey Institute of Technology

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