Sales Customer Service

CLAIRE HERTING, BS, LAT, ATC

** ******* **., **** ****, IA 52245 319-***-**** ******.*******@*****.*** EDUCATION

University of Iowa: BS in Athletic Training August 2016 – May 2020 Cumulative GPA: 3.69/4.00 GRE: Verbal – 151, Quantitative – 155, Analytical Writing – 4.0 CLINICAL AND WORK EXPERIENCE

Membership Services Representative: Planet Fitness July 2019 – Present

· Maintain neatness and cleanliness of club

· Facilitate productive working and interpersonal relationships with staff and members

· Manage front desk equipment sales, customer service needs, and membership adjustments

· Create a positive member experience by providing an exceptional level of customer service to Planet Fitness members, prospective members, and guests

· Represent and communicate the Planet Fitness brand professionally and effectively in person and over the phone to a diverse group of people

· Exceed sales objectives and train new employees on sales tours and rate presentations to promote growth

Athletic Training Student: University of Iowa Football, Softball, and Men’s Basketball August 2017 – May 2020

· Executed SCAT5, ImPACT testing, and return to play protocol for concussion management

· Implemented a variety of treatment interventions for rehabilitating athletic injuries such as Blood Flow Restriction, aqua therapy, and Extracorporeal Pulse Activation Technology

· Documented student-athlete case problems, case injuries, and treatments using the Sports Injury Monitoring System (SIMS)

· Observed multiple orthopedic surgeries from the operating room and followed instructions of physicians and nurses

· Evaluated on and off-field injuries and developed rehabilitation programs in collaboration with certified athletic trainer

· Communicated with staff, physicians, and other stakeholders of the student-athlete

· Completed set up and trouble shooting measures for rehabilitative modalities and other athletic training room equipment

· Fabricated custom pads, splints, and mouth pieces for protection from football medical injuries

· Checked emergency equipment and ensure practice field and game day sideline are set up with necessary athletic training supplies

· Collected baseline and follow-up measurements using the NordBord Hamstring Testing system

· Exposed to diagnostic ultrasound and fluoroscopy during detailed medical examinations

· Assisted certified athletic trainers with daily tasks and care of student-athletes

· Exposed to Graston and Facial Abrasion Technique soft tissue mobilization methods

· Assisted with sideline coverage during home and away games

· Managed inventory and stocked taping tables, travel kits, and auxiliary athletic training rooms with essential supplies

CERTIFICATIONS AND MEMBERSHIPS

· NATA, MAATA, and IATS January 2017 - Present

· NPI number: 141******* August 2017 - Present

· Certified Athletic Trainer June 2020 – December 2021

· Licensed Athletic Trainer – Iowa July 2020 – February 2021

· American Heart Association: BLS Provider August 2016 - April 2021 CLAIRE HERTING, BS, LAT, ATC

18 Kenneth Dr., Iowa City, IA 52245 319-***-**** ******.*******@*****.*** REFERENCES

Kammy Powell, MS, ATC

Head Football Athletic Trainer

Office Phone: 319-***-****

Email: *****-******@*****.***

Brad Floy, PhD, ATC, CSCS

Men’s Basketball Athletic Trainer

Cell Phone: 319-***-****

Email: ****-****@*****.***

Jesse Donnenwerth, PhD, ATC

Wrestling Athletic Trainer

University of Iowa Athletics

Cell Phone: 319-***-****

Email: *****-***********@*****.***

Megan Lundstrom, EdD, ATC

Program Director, Athletic Training

Clinical Associate Professor

Office Phone: 319-***-****

Email: *****-*********@*****.***

Contact this candidate