Manager Front Office

Resume Private and Confidential

Name: Alan Mak

Phone number at Malaysia +601********

E-mail Address: ***********@*****.***

Date of Birth: March 6,1966

Race & Nationality: Malaysian

Marital Status: Married with One Child ( 18 years Old)

Career Objective: Aiming for a challenging career in the field of administration and operations management

with the opportunity for advancement in international hospitality management.

Language English, Mandarin and Malay

Notice Period One Month Notice

Track Record Successful as task force or direct responsible to complete the pre-opening of 11 hotels in Asia region

such in Thailand, Vietnam, Cambodia, Malaysia and China.

Language Fluent in reading, speaking and writing in English and Mandarin

HISTORY & EXPERIENCE

Present Employer:-

General Manager for Berjaya Times Square Hotel at Kuala Lumpur City of Malaysia a 5 star city hotel with 650 Hotel

Rooms and 5 F&B Outlets since April 2019 until now.

Hotel Performance: Occupancy around 80% with GOP at 40-45% per month

Reason to leave : due to hotel being sold to new owner want to change the senior management team.

General Manager for Aoluguya Hotel at Harbin City of China a 5 star city hotel with 358 Hotel Rooms and 5 F&B

Outlets since June 2018 until March 2019.

Hotel Performance: Occupancy around 80-83% with GOP within 40-45%

Reason of leaving: Go back to Malaysia to assist to take care of my father due to he is very sick and my wife need helping

Hand at home.

General Manager for Lotte Yangon at Yangon city of Myanmar with 503 hotels room and 3 outlets . Since July 2013

until May 2018..

I also helping my owner help as task force for in charge 3 new hotels pre-opening in 1 in Myanmar and 2 in Cambodia

Hotel Performance: Occupancy around 80-90% and GOP at 45%

Reason of leaving: Due to the expiration of work visa for 5 years thus decided to go back to China for new job.

General Manager of Dewa Phuket Resort, Thailand (5 star Resort)–Since December .2010 until June 2013 . (28 Pool Villas, 56 new deluxe rooms, and 46 One- and Two-Bedroom Apartments,2 Restaurant and 1 Spa) website at www.dewaphuketresort.com.

Hotel Performance: Occupancy around 80% with GOP around 45%

Reason of leaving: I left this hotel due to the hotel changed the new management company who intend to use his own GM thus I have to leave this Resort to look for new job in my home country.

New World Mayfair Shanghai Hotel,Shanghai, China

General Manager for a 5 star city hotel(New World Mayfair),4 star Hotel(Penta Hotel) and one serviced apartment –

Nov 2006 till Nov. 2010. –(Hotel Rooms –650 & 170 Serviced Apartment and 1 Spa) Website: www.newworldmayfair.com.

Hotel Performance: Occupancy at 88-90% with GOP around 50%.

Reason of leaving: Owner sold this hotel and new hotel owner want to use his own new GM thus I have to left this hotel.

Hilton Dalian,China

Director of Operation in charge of Sales & Marketing Department, Rooms Division, Housekeeping, F&B

Department,Security, and Engineering –(308 Hotel rooms) and one Serviced Apartment (170 units)– Jan 2000 till Oct 2006 .

Website: www.hilton.com

Hotel Performance: Occupancy at 85-90% with GOP around 50% .

Reason of leaving: Hotel management contract with Hilton been terminated by owner and due to my employment with Hilton,

thus decided to left this hotel.

Hilton Kuala Lumpur,Malaysia

Financial Controller – May 1996 till December 1999

Website: www.hilton.com

Grand Lijiang Hotel,Yunnan Province, China

Financial Controller – April 1993 till March 1996

Merlin Inn Fraser Hill Resort, Malaysia

Financial Controller – February 1989 till March 1993

Price Waterhouse Public Accounting Firm, Kuala Lumpur, Malaysia

Website: www.pw.com

Senior Manager –External Auditor – Jan 1987 till February 1989

EDUCATIONAL QUALIFICATION

1987-1991 Segi College Malaysia

1979-1986 Sekolah Menengah St. Andrew Malaysia

1972-1978 Sekolah Chung Hwa Presbyterian Malaysia

PROFESSIONAL TRAINING ATTENDED

I possess The Charted Institute of Management Accountant from UK

Fidelio, HIS system, HIS golf system, SUN accounting, Micros POS system

Trainings

1.Special Audit Training in Price Water House Training Central, Kuala Lumpur.

2.Financial Management Course & enhancing supervisory effectiveness in hospitality in NPC Training School.

3.Computer Software Course: HIS hotel system, Fidelio, SUN system, Micors, Infrasys, HSI golf system and Fidelio accounting.

Remarks:-

I have track record of in helping and direct involved in the pre-opening of Eleven hotels in China and Malaysia and also South East Asia region,i.e. Grand Lijiang Hotel,China( pre-opening ), Hilton Dalian China( pre-opening),pre-opening of Penta Hotel Shanghai ( New World group), New World Saigon( Ho Chi Min City), etc.

ACHIEVEMENT AWARD & HIGHLIGHTS

Successful of completed my task for 11 pre-opening properties in Asia region.

Staff training and counseling

Analysis of current financial status such as formulating Sales & Marketing Strategy, expenses control and cost control

Handling full set of accounts, preparing all monthly reports and annual budget and forecast

Formation of efficient system for creditor, payroll, purchasing, payment, store management and other accounting policies and operation procedures

Setting up SOP for each of the Operation and Back of the House Department .

Preparing comprehensive financial report for management and property owner review

Ensuring hotel’s efficient cash flow.

Training all HOD for attainment of increased productivity and efficiency

LANGUANGES & DIALECTS PROFICIENCY

English and Malaysia: Read and Write (Fluent)

Indonesia and Mandarin: Read and Write (Fluent)

Mandarin Read and Write (Fluent)

Dialect Speaking and Understanding: Cantonese, Sichuan, Fujian, Hainan and Hakka

OTHER SKILLS

Computer Literate: Microsoft Word, Excel & Chinese Microsoft

HOBBIES

Reading, Music, Fishing and Outdoors Sports

SALARY EXPECTATION

My expected salary is negotiable

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