HEATHER KLOTZ

Janesville, WI *****

608-***-**** adguy2@r.postjobfree.com

linkedin.com/in/heather-klotz

PROJECT MANAGMENT BUSINESS DEVELOPMENT OPERATIONS ACCOUNT MANAGEMENT

Management Professional and Military Veteran with 10+ years of business acumen, proven experience creating and implementing clear organizational vision and continuous process improvement. Exceptional consensus builder and cross-functional leader with a background in Ethical Leadership, Finance and Budgeting, Account Management, Business Development, and Corporate Compliance with state, federal, and military regulations. Adept at translating strategic goals into achievable team tasks, conflict resolution, customer relationship management, organizational development and analyzing organizational needs. Career supported by a Bachelor of Science in Nutrition.

Case Management

Negotiation Contracts

Data Analysis Metrics

Organizational Development

Account Management

Policy Implementation

Strategic Planning Execution

Budget Analysis Forecasting

Process Improvement

KEY HIGHLIGHTS

Business Development and Sales: Leadership, management, oral and written communication, and interpersonal skills. Thrive in both independent and collaborative work environments. Skilled at developing and cultivating key relationships and establishing effective collaborations.

Project Management: Record of success managing multi-million-dollar budgets to achieve annual revenue goals. Experience managing budgeting statements in highly regulated business and political environments.

PROFESSIONAL EXPERIENCE

Johnson Controls, Inc. Denver, CO 2019 – 2020

Sales Coordinator

Served as primary contact for applicable regulations, product questions, material validation, production, sales leads, and company-specific issues. Oversaw and coordinated the operational aspects of various projects. Served as a liaison between management, the warehouse, transportation, engineering, line management, and the customer on various issues including scheduling concerns.

Helped create a quality management system for JCI's digital document system; worked with representatives in accounts to develop positioned supplier relationships and strengthen market presence

Prepared and submitted regular reports on activities, sales volume, and expenses; facilitated functions to obtain sales, secure new business accounts, and service the needs of existing sales accounts within assigned territory

Evaluated current account sales, trends, and spending to ensure proper execution in non-traditional channel

Under general direction, solicited business by personally visiting clients, attempting to interest prospective buyers, and explaining the merit of product and its application

Reviewed status of projects and budgets to ensure projects were completed on time and within budget; assessed project issues and developed solutions to meet production, quality and customer-satisfaction goals and objectives

Provided guidance to leadership in planning and developed capital improvement and short- and long-range plans; facilitated communication within the department, ensuring implementation of procedures for standard delivery of services

Xperience Benefits Denver, CO 2018 – 2019

Benefits Executive

Analyzed, designed, and administered employee benefits programs such as medical, dental, life, and disability insurance plans, 401(k), pensions, thrift savings, and stock ownership plans. Reviewed current benefit programs and compared them to those of competing employers.

Identified the need for special projects and initiated milestones and sales goals; ensured participation and outcomes of special projects resulted in positive impact on the command and improved quality

Processed, identified, and analyzed sales gain and loss trends, while developing mitigation measures that decreased the likelihood of reduced sales

Provided technical oversight for programs associated with business processes, resource management, organizational analysis, systems management, strategic planning, and leadership

Initiated appropriate courses of action, priorities, resource requirements, and equipment and personnel allocations necessary to accomplish organizational objectives

HEATHER KLOTZ, PG. 2

EDUCATION TRAINING CERTIFICATIONS

Bachelor of Science Nutrition Johnson & Wales University Denver, CO 2018

Project Management Professional (PMP) Certification Project Management Institute Newtown Square, PA Dec. 2020

Project Management Professional (PMP) Preparation Course LeaderQuest Centennial, CO 2018

ITIL Foundations v3 Certification Axelos – Global Best Practices London, UK

Geospatial Engineer Certification and Training Course United States Army

Advanced Leadership and Professional Development School United States Army

Risk Management and Mitigation Course United States Army

ADDITIONAL PROFESSIONAL EXPERIENCE

Nutrition Internship Creating Peace with Food Bellevue, WA 2018

Line Cook Sage Hospitality Denver, CO 2015 – 2017

Conductor Union Pacific Railroad Chicago, IL 2014 – 2015

Geospatial Engineer United States Army Various Locations 2010 – 2014

TECHNICAL SKILLS

Software: Microsoft Office Business Suite, Windows 2000, XP, Server 2000/2003

Operating Systems: Mac / Microsoft Windows

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