PERSONAL DETAILS - NEHA KALIA

Residential Address: H.NO 10765, LANE NO-14, PRATAP NAGAR, DELHI

Mobile: 844-***-****

Date of Birth: 7 Feb 1985

Nationality: Indian

CAREER OBJECTIVE

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

EDUCATION HISTORY

University of Madurai Kamraj,

Masters in Operation and Project Management

University of Madurai Kamraj,

Bachelor of English Literature

WORK EXPERIENCE

Nov 2006– Sep 2007

NIRULA’S Pvt. Ltd

GUEST RELATION EXECUTIVE

Responsibilities:

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners.

Managed a high-volume workload within a deadline-driven environment.

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

June 2008- June 2010

Indira Gandhi International Airport,

Research Associate

Responsibilities:

Responsible for attending walk-in clients & enthusiastically present them the range of Kitchen solutions at the showroom

Provides customer support and handles the queries of clients

Nov 2013- Nov 2014

Ace Cardiopathy Solutions Pvt Ltd,

Logistics

Responsibilities:

Develops as well as maintains the relationship with external parties

Responsible for proper scrutiny and recording of the stock in Hopitals.

Responsible for proper scrutiny and recording of the order from Companies.

Maintaining the mails and the sale report in hospitals all over the India.

Fixing the appointment for Managing Directors

2019- present

Freelance Content Writer

Responsibilities:-

1. Write content on any topic.

2. Mention each guideline.

3. Taking care of word Limit.

OTHER SKILLS AND CERTIFICATES

Computer Skills:

Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) – Advanced

Diploma in Aviation and Hospitality Management

Certifite course from British Council Division

Training with Ambassdor Sky Chef.

Language Skills:

Hindi - Native Tongue

English - Advance (reading and writing skills)

INTERESTS AND ACTIVITIES

Surfing, Art, Travelling

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