Lee Wilson

**** ******** ****, ****** ** *****

972-***-**** Cell / 972-***-**** Home

adguu0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced in data center operations, service delivery, facilities design facilities management, facilities operations, real estate management, procurement, supplier management, escalation management, program management, consulting and client services.

Category Management

Operations Management / Service Delivery / Account Delivery

Project Management

Program Management

Strategic Sourcing

Data Center Design and Operations

Automation & Tool Development

Solution Architect

DC Transition and Transformation

Client Delivery and Sales Experience

Client Services and Consulting

Cloud Infrastructure Design/Consulting/Architecture

Contract Negotiations

Problem Solving

Personnel Leadership

Client Transitions

Customer Interface

RFP/RFI Development

ITIL Foundations Certified

Lean Six Sigma Black Belt

Real Estate design and program management

Training and Course Development

PROFESSIONAL EXPERIENCE

JP Morgan Chase Dallas, TX April 2017 – Present

VP of Infrastructure Engineering and Architecture Chase Payment Systems

Deliver client infrastructure leadership, tools recommendation, tools implementation, service delivery automation and support, developing and deploying standards and policies, project and program management, cost savings, cost containment, cost avoidance, directing and managing suppliers.

This role includes:

Strategic operations, Cloud based (Azure) infrastructure planning and architecture design

Web applications infrastructure Cloud based (Azure) engineering and design

Payment services infrastructure management

Overall infrastructure and architecture design / implementation / administration

Transition and transformation services

Client services and consulting

Forward planning/project planning

Infrastructure tools deployment, development SDLC program management

Supplier management and development

Organizational leadership and development

Cloud based security implantation and operations

MCX LLC Irving, TX Aug 2016 – March 2017

Director of Infrastructure and Architecture (Acquired by JPMorgan)

Deliver client infrastructure leadership, tools recommendation, tools implementation, service delivery automation and support, developing and deploying standards and policies, project and program management, cost savings, cost containment, cost avoidance, directing and managing suppliers.

This role includes:

Strategic operations, Cloud based (Azure) infrastructure planning and architecture design

Web applications infrastructure Cloud based (Azure) engineering and design

Payment services infrastructure management

Overall infrastructure and architecture design / implementation / administration

Transition and transformation services

Client services and consulting

Forward planning/project planning

Infrastructure tools deployment, development SDLC program management

Supplier management and development

Organizational leadership and development

Cloud based security implantation and operations

WiPro Dallas, TX 2016 - Aug

Sr. Program Manager Infrastructure Services (GIS)

Deliver data center leadership, tools recommendation, tools implementation, service delivery automation, developing and deploying global standards and policies, Global project and program management, cost savings, cost containment, cost avoidance, directing and managing suppliers.

This role includes:

Strategic operations, facilities and infrastructure planning

Facilities engineering and design

Facilities assessments

Overall infrastructure services and design

Transition and transformation for client facilities and data centers

Client services and consulting

Data center rationalization & consolidation

Data center and facilities forward planning/project planning

Data center tools deployment, development SDLC program management

Facilities supplier management and development

HP Plano, TX 2012 - 2016

ITO Service Delivery Consultant Senior

Focus on leveraged data center leadership, tools recommendation, tools implementation, service delivery automation, developing and deploying global standards and policies, Global project management, cost savings, cost containment, cost avoidance, directing and managing supplier and HP service excellence programs. This role includes:

Strategic operations planning

MS Office365 implementation, planning and client delivery

MS Azure implementation, planning and client delivery

Facilities engineering and design

Facilities assessments

Transition and transformation for clients and data centers

Data center facilities and operations standardization and best practices

PMO/PPO efforts

Training

Course Development

Client services and consulting

Hardware solutions development and deployment

Data center rationalization & consolidation

Data center and facilities forward planning/project planning

Data Center design and real estate planning and project management / problem resolution

New business support to plan future data center workload, site assessments.

Data center standardization & Automation

Data center tools deployment, development SDLC program management

Facilities supplier management and development

HP Plano, TX 2007 - 2012

Facilities Specialist Senior for ITO Service Delivery Globally

Focus on leveraged data center leadership, tools recommendation, tools implementation, service delivery automation, developing and deploying global standards and policies, Global project management, cost savings, cost containment, cost avoidance, directing and managing supplier and HP service excellence programs. This role includes:

Strategic operations planning

Facilities and Real Estate engineering and design

Hardware solutions development and deployment

Data center rationalization & consolidation

Client services and consulting

Client and data center transition and transformation

Data center and facilities forward planning/project planning

Training and facilities course development / deployment

New business support to plan future data center workload, site assessments.

EDS Plano, TX 2005 - 2007

Leader Global Supply Chain Management

Demand Management Team. Focus for this position:

People care & Leadership

A/R cycle leadership and change management

Supply Chain re-engineering processes

New business support in solutions design and costing

Internal and external client support for delivery issues as well a product fulfillment issues

Implementing and delivering the SCM Global Sourcing Centre

Managing ITO and client portfolios

Managing supplier service excellence programs

P&L responsibilities

Client services and consulting

Training new teams and procurement course development

Strong focuses on strategic sourcing, category management and cost savings initiatives

Project management / leadership in sourcing/cost savings arenas

Contract management, contract negotiation, maintenance negotiations and maintenance contract management / implementation/administration.

EDS Plano, TX 1998 - 2005

Infrastructure Analyst Senior

Focus for this position:

Pre/post sales support

New account start up and migrations

Technology refresh and asset planning

Mainframe and open systems capacity planning and technology forecasts

Datacenter consolidation and re-deployments

Client Services and consulting

Facilities and datacenter design project planning / training and instructing

Prospective client pre-sale evaluations and customer qualifications

ISO9000 process improvements and QMS auditing

Managing supplier / client service excellence programs

Costing, pricing and configuration support for new business prospects

Contract negotiation and leadership for facilities and IT gear

EDS Plano, TX 1994 - 1998

Global Supply Chain Category Leader

Focus for this position:

Product Management / Commodity Management

Strategic Sourcing.

Supplier relations

RFI/RFP competitive bid scenarios

Contract negotiation and administration

Technological expert (Top Gun) on various product lines

Trainer and course developer

New business support

Client services and consulting

Financial analysis

Configuration and physical planning assistance

LAN Administration responsibilities for Global Supply Chain

.

EDS, Plano, TX 1992 - 1994

Supervisor – Global Supply Chain Client Server &Facilities

Focus for this position:

Managed the Client/Server & facilities group for Acquisition Support

Mainframe & Mid-Range, Facilities Procurement

Contract negotiations and administration

Category leadership for LAN/WAN technologies, Facilities Services

Sales support for new business

Client Services and consulting

Prepared and delivered technical / Supply Chain training sessions

EDS, Dallas, TX 1987 - 1992

Global Supply Chain Procurement Specialist Sr.

Focus for this position:

mainframe hardware and peripheral system purchasing

Facilities and Services purchasing and category leadership

Purchasing strategies

Client services and consulting

Equipment brokering and financing

Site preparation and configuration support

Computer facility design

New equipment implementation

New business marketing and study support

EDS, Dallas, TX 1984 - 1987

Hardware Planning Leader for ITO Data centers

Focus for this position:

Hardware & facilities planning for Dallas and Richardson data centers

System hardware tuning and configuration

Hardware trouble shooting and error detection correction

P&L responsibility

Service delivery on multiple fronts

Technical employee development and training

Compute facility design and enhancement/expansion

Leader HR functions such as hire/fire, salary administration

Heavy project management responsibilities.

EDS, Dallas, TX 1983 - 1984

System Management & Recovery Leader for ITO Data centers

Focus for this position:

Team leadership and project planning

System maintenance

Hardware planning assistance

Employee technical development

Service delivery on multiple fronts

System tuning and error detection correction

System resource management

P&L responsibility

Systems software installation and tuning

EDS, Dallas, TX 1981 - 1984

ITO Data Center Operations Tape Floor Management

Focus for this position:

Personnel leadership

P&L responsibility

Salary administration

Basic human resources activities (hire/fire)

Tape pool and DASD pool resource allocation

Problem solving and crisis management

EDS, Dallas, TX 1979 - 1981

ITO Data Center Operations Development Program Lead

Focus for this position:

Scheduling supervisor and master console operations coordination

Team leadership

Data Center IT job/resource scheduling

Job cycle abend resolution

Service delivery on multiple fronts

System maintenance coordination

System trouble shooting

Problem solving and crisis management

EDUCATION / Certifications

ITIL Foundations HP Training

LSS Black Belt HP Training

PMP/PMO HP Training

CNet CDCDP (Certified Data Center Design Professional – Equivalent to BS of Computer Science) BTEC accredited

Computer Tech, School of computer technology Pittsburgh PA

TECHNICAL KNOWLEDGE

Operating Systems:

UNIX, Windows NT Server, Windows 7, Windows 8, Linux, Solaris, Windows 10

Hardware:

IBM, Sun, Dell, HP, Cisco, Unisys

Tools:

MS Project, MS Word, MS Excel, Power Point, and ProCom

Languages:

HP Basic, C, C++, COBOL, FORTRAN, WTAIV, RPG, .Net, SQL

ERP Systems

SAP, Oracle

Cloud Infrastructure Design

Microsoft Azure PaaS and IaaS Design, implementations, operations, Client transitions

HIGHLIGHTS OF CAREER PATH

Extensive physical planning and architecture design of all types of equipment

Extensive facilities/real estate & data center planning of several sites

Extensive skills and knowledge on tools deployment

Extensive financial planning for budgets and profit\loss\inventory responsibilities.

Extensive leadership and human resources (salary administration) P&L responsibilities

Extensive new business pursuit expertise (Proposal development, Solution development, customer transition, client delivery)

Extensive leadership and support for client / supplier service excellence programs

Extensive service delivery hands on and leadership

Client services and consulting

Program and project management

Advanced knowledge on training delivery and course development.

Extensive procurement and strategic sourcing capabilities and leadership

Extensive contract negotiation and leadership skills

Extensive cost savings, cost avoidance, cost containment skills and leadership

Extensive automation, standardization and IT tools deployment, development

Cloud (Microsoft Azure) infrastructure design and implementation

Cloud transformation design, build and run from on premises to Azure

PERSONAL INTERESTS

Aviation (CFII) Certified Flight Instructor Instruments

Sailing

Red Cross Volunteer for disaster preparedness and response

Mentor for elementary school reading programs

Heather Ridge Estates Home Owners Association Board of Directors

Frisco Neighborhood Watch Block Captain

Animal rights and welfare (Supporter of SPCA)

FEMA READY Campaign volunteer

Frisco Citizens on Patrol (COPs)

Frisco Volunteer Police Associate Board of Directors and Field Training Officer

Frisco CERT (Community Emergency Response Team)

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