Project Manager
Resume:
Phillip Yee, Senior Project Manager and Agile Scrum-Master
Profile
As an accomplished, results-oriented professional with over 18+ years of experience in Information Technology and Corporate Systems in the Energy sector, I have expertise in Project Management, Agile – Project Scrum Master, Business Analysis, Systems Analyst, Intranet Systems and Application Developer support roles. With a combination of excellent analytical, organizational and communication skills, I am able to bridge the gap between business requirements and technical capabilities amongst diverse groups of stakeholders.
Skills and Experience.
World Fuels Services. January 2020 to Present
Sr. Program Manager & Scrum Master (Remote)
World SD Wan Cloud project Initiative 3.3 Mil. budget, Citrix AWS implementation and Production Operations.
SAFe Agile Scrum master:
oCreated project artifacts such as project charter, project budget, resource planning, project plan and schedule.
oFacilitated refinement for definition of project scope, implementation plan, requirements and deliverables (project milestones) sessions with Stakeholders.
oCreate Epics and User stories based on documentation and functional decomposition research.
oEstablish Scrum team practices and boot-camp 2 international project teams. Conducted Scrum Agile ceremonies such as Iteration and Sprint planning, Backlog grooming, Team retrospectives and Sprint start-kickoffs and endings.
oCoach and Guide product owners, stakeholders and team members on best practices for roles and responsibilities.
oImplement ITIL best practices for application project work and implement change management procedures and policies.
oCoordinated training sessions, project setups and maintenance of artifacts in JIRA, Confluence and BOX.
oFacilitated implementation of new site network integration requirements (ISP contract negotiations, Citrix licenses on AWS procurement facilitate new circuit integration into existing WFS infrastructure and firewall/security and POCs for remote network solutions)
oImplemented site decommissioning process and negotiations for closeout of existing contracts and leases.
oPresented project gate reviews for authorization by Stake holders for budget and required resources.
oCoordinated work between the business, Off-shore resources, external departments and vendor and network resources.
oTracked budgets, conducted PI sessions and reported project statues to company leadership and steering committees.
Florida Light and Power. March 2018 to October 2019
Project Manager & Sr. Scrum Master
Special projects, Life Cycle, New Initiatives and Production Operations.
Agile Scrum master:
oEstablish Scrum team practices and boot-camp 4 new support Teams in Power Delivery IT Support group as Scrum master.
oProvided guidance as Scrum master/PM in SaaS implementations on AWS, Java, .NET, Unix, Oracle, SQL Server, Web sphere and Tomcat upgrades application development and life cycle activities.
oCoach and Guide product owners and team members on best practices for roles and responsibilities.
oImplement ITIL best practices for application project work and technical handoffs to teams in RTE role.
oGathered and documented business requirements for project initiation from business departments.
oHelp establish coordinated IT life cycle activates between the additional 10 scrum teams in FPL – Next Era business unit.
oProvide and coordinate functional IT business support, laid foundation for agile implementation within Helpdesk department.
oCoordinated Cognos data migration and reporting development efforts for merger and acquisitions (Data Warehouse)
oCoordinated training sessions and maintained the artifacts in JIRA and Confluence.
oConducted Scrum Agile ceremonies such as Sprint planning, Backlog grooming, Team retrospectives and Sprint starts-kickoffs and endings.
oCreate Epics and User stories based off of documentation and functional decomposition research.
oPresented project gate reviews for authorization by Stake holders for budget and required resources.
oCoordinated work between the business, Off-shore resources, external departments and vendor and network resources.
oTracked budgets, conducted new hires interviews and reported project statuses to company leadership.
Sr. Business Analyst & PM – Agile JIRA Scrum-Master Consultant (Employer: Cloud Mellow Consulting, Client: US Gas and Electric.), December 2015 – February 2018
Operations team supporting Business Operations, Sales Operations, Customer Service & Infrastructure
SIP - Sales Importer System rewrite VB. Net conversion Project, 2016-2017
PM – Agile Scrum master (Project budget 650k.), Sales Importer System rewrite .Net conversion:
oConducted Scrum Agile ceremonies such as Sprint planning, Backlog grooming, Team retrospectives and Sprint start-kickoffs and endings.
oCreate Epics and User stories based off of documentation and functional decomposition research.
oGathered business requirements for project.
oProvide functional IT business support.
oDeveloped, maintained backlog and refinement of project tasks. Lead discovery sessions meetings and maintained the artifacts in JIRA confluence.
oCreated project implementation plan and phases for project deliverables. (Milestones in project)
oCoordinated work between the business, developer, DBA, external departments and network resources.
oTracked budget costs for internal and external resources, in daily scrum stand-ups and remove impediments to execution of JIRA stories and tasks.
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate,
o Tracked velocity and capacity planning adjustments during course of sprints and project.
Customer Information System Upgrade Project, 2016-2017
PM – Agile Scrum Master Business Operations and Sales Operations department legacy system conversion project:
Scrum Master ECI and ESG application feasibility assessments
oGathered business requirements and identified critical deliverables for project for functional areas assigned for both vendor applications.
oReview new systems processing workflows and functions to apply against existing systems and procedures in my designated functional areas.
oManaged the system critical artifacts such as Gap analysis, bugs, defects and issue logs tracking to resolutions in JIRA Confluence.
oCreated project implementation plan and phases for project deliverables (Milestones in project assessments).
oOversaw the mapping of the customer legacy systems to the table structures and database of the new system.
oMapped out and documented test strategies and testing scenarios for the functional areas assigned.
oFacilitated department steering committee meetings and was responsible for status reporting.
oReviewed, developed & verified transfer of reporting requirements to SSSR reporting data warehouse. (Corporate reporting tool).
oCoordinated system interfaces for SIP, vendor systems, in-house systems and volume tracking tools (data ware-house).
oTracked budget costs for internal and external resources.
oDeveloped Test plans based off functional decomposition in area of assignment.
oOversaw the transition of areas of responsibility to other departments (providing training materials, KPIs policy and related existing business processes and documented procedures)
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate.
oBackup and backfill for other Scrum-masters as needed.
Sr. Business Systems Analyst role (for All about stated projects):
oGathered business requirements and identified critical deliverables for project, business case scenarios, and project charters, preliminary high level schedules of execution, required departmental resources and estimates.
oDocumented and captured interfaces and current as-is processes. Developing Visio workflow processing, overseeing creation of existing policy and procedures for critical functional activities as they relate to the departments. BRDs, process workflows, identifying systems access and permissions etc.
oMaintain current sprint and manage business resources to keep focus on current sprint goals and deliverables.
oIdentify Stories, Epics, and tasks. Maintained the backlog to establish priority for next upcoming sprint.
oPerform Gap analysis on systems under review in projects.
oFurther refine and record JIRA stories, tasks and subtasks.
oDefine technical interface issues and implement fixes for identified system shortcomings.
oConverted existing reporting requirements to work with new system, (SQL) data queries.
oCoordinated work between the business, developer, DBA, external vendor and network resources.
oTracked execution of Sprint tasks for team removing any impediments between departments for execution of stories and tasks.
oCoordinate and oversee the transition of processes to various business units.
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate (obtain additional business resources as required).
Sr. Business Analyst & PM (Employer: Pengrowth Energy Corp.), July 2011– October 2015
Operations team supporting Production Accounting, Finance, Operations & Infrastructure
PAS - CGI Production Accounting System Implementation Project, 2014-2015
IS Business Analyst / PM (Project budget 1.6 Mil.), Qbyte PRISM to CGI PAS conversion:
oGathered business requirements for project.
oDocumented and captured interfaces and current as-is processes.
oCreated RFI and SOW from researched vendor solutions and deficiencies in proposed solutions.
oCreated preliminary assessment docs and business case for solutions.
oCreated project implementation plan and phases for project deliverables. (Milestones in project)
oDeveloped and presented business cases for IS budget and steering committee for project proposals and approval of application upgrade/conversion.
oCoordinated work between the business, developer, DBA, external vendor and network resources.
oTracked budget costs for internal and external resources.
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate.
oConverted existing reporting requirements to work with new system, (SQL) data queries.
o3rd Tier application support for both production accounting systems.
oDeveloped, maintained and participated in Month end roll activities for both production accounting and systems.
Crude Marketing System Implementation Project, 2013-2014
Sr. Business Systems Analyst role:
oGathered business requirements and identified critical deliverables for project.
oCreated project implementation plan and phases for project deliverables. (Milestones in project)
oFacilitated Steering committee meetings and was responsible for status reporting.
oCoordinated work between the business, developer, DBA, external vendor and network resources.
oReviewed, developed & verified transfer of reporting requirements to Cognos reporting data warehouse. (Corporate reporting tool).
oCoordinated system interfaces to Finance Qbyte FM and volume tracking tools.
oTracked budget costs for internal and external resources.
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate.
oTrained as 3rd Tier application support and security administrator for system.
Quorum TIPS Production Accounting Upgrade Project, 2011-2012
Sr. Business Systems Analyst:
oGathered business requirements.
oTraining Jr. BSAs and formalizing IS SOX, ITIL change management policy, procedures and protocols.
oCreated System Specification documents including: context diagrams, deployment diagrams, support expectations, roles and responsibilities, functional requirements and glossary.
oCo-ordination of data model changes with the developers, DBA and data architect.
oCoordinated user acceptance testing and system testing between the IS Core BA and developers.
oCentral point of contact for the business for all enhancements, requests and bug fixes.
oReporting developer, worked with business developing SQL queries for corporate reporting team.
oWorked with the server group to deal with environment issues including: decommissioning of existing production server, creation of a dedicated project environments, implementation of a new production environment and decommissioning of project environment upon completion.
Sr. Application support Analyst responsibilities:
Applications supported: Production Accounting System (TIPS & QQM by Quorum, PRISM by Qbyte), Main Financial Corporate Accounting system – Qbyte FM, MicroSoft Reporting services support and applications admin support for Financial, Corporate and Operations systems.
oProduction support (deployment of bug fixes, enhancements and third-party application upgrades and new system implementation) to various N-tier and client/server financial and corporate application systems.
oMaintained and participated in Month end roll activities for both production accounting and Qbyte Financial systems.
oCentral point of contact for the business for all enhancements, new report requests and bug fixes.
oComplete application system upgrades for Operations, Finance, Production Accounting, Marketing and IS Infrastructure departments.
oSystem performance trouble shooting and tuning to enhance application performance.
oAnalyze impacts to integration solutions related to technology upgrades and analyze business impact and work with the technical team to provide solution options.
oDeveloped reporting requirements which involved pulling data from databases for audit or new report requests or existing reporting enhancements from Oracle database (using SQL).
oAccess and Excel reporting requirements specialist.
oSystems Integration specialist for Finical accounting application on several operating platforms/systems.
oCreating Network, Citrix and helpdesk support documentation on deployment, troubleshooting and general issue resolutions for IT system issues.
oProduction Application support transition analyst (System integration specialist) – access and excel reporting conversions, identifying Helpdesk functions, Network support and DBA functional support roles and tasks.
oProduction Application support transition analyst (System integration specialist) – access and excel reporting conversions, identifying Helpdesk functions, Network support and DBA functional support roles and tasks.
oAssist in designing and Implementing ITIL interpretation of CSOX protocols to core business systems as they pertain to Canadian company entity.
oMentor junior members of application support staff.
oProduction Application support transition analyst responsible for training services desk on common application deployment and user setup errors.
oDisaster recovery support analyst.
oServed as System security administrator for systems I supported.
oCreated or gathered monthly and quarterly IT SSOX controls reporting.
oSystems support specialist for .NET applications on several operating systems.
oManage application testing, installation, rollout and production deployment and user documentation.
oNetwork and applications installations and troubleshooting support for a host of Financial and Corporate applications.
Sr. Business Analyst Consultant (Client: Chinook Energy Inc.), Nov.2010 – July 2011
IT Technical Consultant – Corporate Communications & Reporting
Business Analyst, Reporting developer
oBusiness requirements gathering for reporting requirements for CFO, system integration requirements and SAP BI system support, development and new report assistance.
oCreated ad-hoc Audit reporting as requested by various departments from the data warehouse system or from the Finance Accounting system Qbyte FM.
o Run test cases, recorded defects and worked with the business users and developers directly.
oCreated specifications documentation, then reviewed and finalized technical specifications documents for system enhancements prior to business signoff.
oCoordination of implementations between technical parties and the business
oSystems analysis on AS-IS Operations Reporting Tool usage and processes (SAP BI - Hyperion)
oIT representative for Corporate Communications with the business distribution lists and business groups requiring financial reporting assistance.
Sr. Business Applications Analyst (Employer: Altagas Ltd), Mar 2008 – November 2010
IT Technical Lead – Corporate Communications & Production Accounting Systems Upgrade Project, 2010
Business Analyst (TIPS Upgrade Project budget 550K)
oCreation of Upgrade Project Charter, deliverables and WBS for Production accounting system and supporting systems upgrade. (Quorum TIPS and QQM)
oDeployed QQM and TIPS on application server.
oTrained as System security administrator for QQM and TIPS.
oCentral point of contact for the business for all enhancements, new report requests and bug fixes.
oTrained new users on usage of systems and assisted users in developing reports in QQM tool.
oActive participation in the Application enhancement workshop working closely with external vendor to create a two-year project roadmap. Information will be used to create the 2011 Portfolio entry for Corporate Communications.
oBusiness requirements gathering for FG & P Requirements, E & T roadmap implementation and system integration requirements.
oRan test cases, recorded defects, assigned developer responsible and worked with the developers directly for system interfaces for TIPS.
oCreated specifications documentation, then reviewed and finalized technical specifications documents for system enhancements prior to business signoff.
oCoordination of implementation between technical parties and the business.
oDefined delivery method and training plans for new functionality and system enhancements
oSystems analysis on AS-IS Operations Reporting Tool usage and processes (SAP BO)
oIT representative for Corporate Communications with the IT department and business distribution list. VM Server migration coordination.
PAR Project, 2008-2009
Business Analyst (Project budget 600K) Qbyte PRISM to Quorum SMART Application Conversion.
oDocumented and captured current system as-is states, key interface and critical process for conversion.
oRequirements gathering with business and vendor support teams for candidate tasks and training scheduling.
oIT technical requirements gathering and documentation for Integration/Interface points to other critical business systems.
oCreation of business process for transitioning vendor project work to business resources (candidate task analysis, communication protocols, support management model).
oDeveloped reporting requirements which involved pulling data from databases for audit or new report requests or existing reporting enhancements from Oracle database (using SQL).
oManaging the successful transition of applications from Projects to Production support and ensuring training and documentation were completed
oTrained to become 3rd tier application and system security administrator support following conversion for both PRISM and TIPS following conclusion of project.
oMaintained and participated in Month end roll activities for both production accounting and Qbyte Financial systems.
oManage the co-ordination and or facilitation of new application implementation of business process change management procedures;
oDeveloped and maintained IT technical and user documentation and user training manuals
Sr. Business Analyst/System Support, Developer (Employer: Baytex Energy Trust.), Feb. 2007 – March 2008
Qbyte PRISM Upgrade Project, 2007-2008
Business Analyst
oRequirements gathering with business and vendor support teams for candidate tasks and training scheduling.
oCentral point of contact for the business for all enhancements, new report requests and bug fixes.
oIT technical requirements gathering and documentation for Integration/Interface points to other critical business systems.
oTrained to become application and system security administrator support following conversion for PRISM following conclusion of project – IT tasks related to Month end activities.
oCreation of business process for transitioning vendor project work to business resources (candidate task analysis, communication protocols, support management model)
oManaging the successful transition of applications from Projects to Production support and ensuring training and documentation were completed
Project Manager (New Accounting System Implementation – Qbyte FM)
oCreated project charter and project plan.
oCreated project implementation plan and phases for project deliverables. (Project Milestones)
oFacilitated Steering committee meetings and was responsible for status reporting.
oCoordinated work between the business, developer, DBA, external vendor and network resources
oTracked budget costs for internal and external resources.
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate.
Asset Lifecycle Management Project (Maximo Implementation), 2007-2008
Business Analyst
oDetermined support involvement and IT resource allocation with project manager
oHandled coordination and communication for escalated problems involving IT resources
oEffective and timely communication with Team Lead and stakeholders
oRepresented IT in Project Leadership Team (PLT) and project status meetings.
oTrained to become 3rd tier application and system security administrator support following conclusion of project.
Project Manager (sub-projects: NAO Strategy Implementation Hierarchy Update (Maximo Upgrades), Supply Management Maximo Enhancements)
oCreated project charter and project plan
oFacilitated PLT meetings and was responsible for status reporting
oCoordinated work between the business, developer, DBA, external vendor and network resources
oTracked budget costs for internal and external resources
oManaged workload and deliverables for project resources and escalated project issues to management as appropriate
Business Analyst/System Support, Developer (Employer: Talisman Energy), Mar. 2003 – Jan 2007
Delegation of Authority system project (Security & VB.NET Upgrade), 2007
Business Analyst
oGathered business requirements
oCreated System Specification document including: context diagrams, deployment diagrams, support expectations, roles and responsibilities, functional requirements and glossary
oCo-ordination of data model changes with the developers, DBA and data architect
oCoordinated user acceptance testing and system testing between the IS Core BA and developers
oRepresented Application Management Team - AMT in PLT and project status meetings
oCentral point of contact for the business for all enhancements, requests and bug fixes & coordinated production implementations as per SOX change management procedures.
oWorked with the server group to deal with environment issues including: decommissioning of existing production server, creation of a dedicated project environment, implementation of a new production environment and decommissioning of project environment upon completion
oManaged the workload and deliverables of the developers
Encompass Credit Risk Project (New System Implementation), 2006-2007
Business Analyst
oCreated test cases from the business and functional requirements in the system specification
oEnsured proper requirements coverage
oRan test cases, recorded defects, assigned developer responsible and worked with the developers directly.
oDiscussed testing progress within project team meetings including the PLT meeting.
oWorked with the SME to clarify business requirements and provide feedback with the test cases
Interim Project Manager
oFacilitated PLT meetings and was responsible for status reporting.
oTracked budget costs.
oManaged workload and deliverables for project resources.
oHanded over project to new PM for later project deliverable phases.
oFacilitated business Training and production rollout.
EMG SOX Remediation projects (Environment Management Group - EMG Creation,
Segregation of Duties, SOX Code Synchronization), 2006
Business Analyst
oProvided consultation to support and project resources about EMG procedures.
oCreated Environment Management Group documents – EMG Ongoing Support and Decision Summary for EMG Backup and Support.
oLiaison between the DBA, Change Coordinator and EMG groups.
oCreated project charters with estimates, work tasks and tracked budget costs.
oManaged the workload and deliverables of the AMT analysts involved.
oProvided status reports to the SOX Remediation PLT (Project Leadership Team) status meetings.
Talisman Intranet Webmaster, 2003 – 2007
Business Analyst
oResearched trends, technologies and opportunities for the intranet by keeping informed and discussing issues with other companies.
oIntegral part of the requirements definition team for the Talisman Global Intranet Framework project (TGIF project).
oCoordinated TGIF work between technical resources at international field sites. (United Kingdom, Malaysia, Indonesia)
oProvided analysis of vendor RFI responses for the global intranet solution and assisted in making the final vendor decision.
oKey technical resource for the implementation, technical coordination and integration of tasks during the development stage.
oHeavy participation with the Business Focus Group for requirements gathering to create departmental templates and an understanding of content to be ported.
oWorked with the developers to provide technical testing of new dynamic content and provide feedback
oTrained users on web editing and implementation of their requests onto the intranet.
oImplemented and documented corporate publishing procedures including quality control, standards and roles of responsibility.
Talisman World Webmaster, 2003 – 2005
oIntegral part of the original intranet web team.
oDeveloped a strong business relationship with the Talisman business webmaster.
oDeveloped the intranet publishing standards, structure and web editor procedures with consultation with the framework developers.
oWorked with the business groups to gather content for publishing, provided analysis of data and ported content to the development area.
oPrimary contact for all new intranet initiatives including analysis of requirements, feasibility, ease of use, enhancement implementation and task coordination between technology groups and the business.
oDeveloped the intranet roles and responsibilities including the role of technical webmaster for ongoing support and maintenance.
oPart of the training team responsible for departmental web editor training including follow up one-on-one sessions
Application Support, Conversions and Enhancements, 2003 – 2007
oAs project manager for smaller projects was responsible for the charter creation, meeting coordination, task implementation and production cutover for applications
oInvolved in the PRISM and PAS Integration project including the installation and integration of acquired applications and data into the Talisman environment
oOngoing support and enhancement of web services for use with numerous corporate web applications
oProvided second level support for in-house and 3rd party developed .NET applications
oCoordinated and integrated .NET application upgrades ensuring correct production downtime procedures were followed
oInvolved in the Pembina, Rigel, Highridge and Petromet conversion projects, responsible for the conversion of financial data into the corporate financial system (Envision/EYES)
Relevant Business Analysis Education
Formal
2010- Certificate of Program Completion in Business Analysis – McMaster University
2011- Advanced Certificate of Program Completion in Business Analysis – McMaster University
2013 - Associate’s Certificate in Project Management – McMaster University
2009 - CAPPA Production Accounting level 4 Certification (SAIT)
2003 - Intranet/Internet Certified Professional - Learning Tree International
1998 - Computer Science Diploma - Southern Alberta Institute of Technology - Co-operative Education program
2013 - ITIL Foundation Certificate in Information Technology Service Management
2017 - Agile Scrum Alliance Scrum Master Certification - SCM
2018 - SAFe Scrum Master Certification - FPL
2020 – SAFe Release Train Engineer(RTE) - WFS
Additional Relevant Courses
2009 – Customized SAP Business Objects XI Rel. 3 courses (Quorum)
2008 – SQL Server 2005 Designing Business Intelligence Solutions (Metafore)
2006 – Report Builder and PRISM 101 (Qbyte)
2005 - Application Support and Maintenance (ASM) Certification (RIS)
2003 - Customized .NET courses (ASP.NET, VB.NET, ADO.NET, XML)
2002 - Object Oriented Analysis & Design Using UML (Quadrus Development), Visual Studio.NET course (Metafore)
Awards
2005 RIS Client Service Award
2003 RIS Continuous Learning Award
References will be provided upon request.
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