Front Office Manager
Resume:
DOMAIN DOMA
Finance Management, Commercial Operations, Auditing/MIS, Supervision & Control, Accounting Operations, Fund Management, Statutory Compliances, Financial Control, Financial Planning, Budgeting/ Cost Cutting, Planning and Forecasting, Training & Development, Finance & Accounts, Budgeting & Forecasting, P&L Analysis, Balance sheet Analysis, IFRS, Fund Based Accounting Receivable/Payable, Statutory Compliance, Financial reports, Commercial Management, Strategic Planning, Audit Management, Internal Auditing, External Auditing, Audit Facilitation, Receivable, payable management, team management, commercial forecasting
I worked as front office Manager Legacy Hotel, where for the last eleven years I have been responsible for being the first point of contact for all guests visiting the hotel.
Also fully competent in HR, Sales, Revenue, Hotel Operations, dealing with guests queries, checking guests in and out, operating the telephone switchboard, Tourism Dirham system ( DTCM ), Extranet (Updating Hotel Room Rates ) & allocating guest bedrooms on the hotel booking system ( PMS ).
Having superb customer service skills and fully capable of greeting all guests in a professional, friendly and courteous manner and having extensive knowledge of a hotel’s facilities and services.
Shahab Ahmed Khan Position: Front Office Manager
Dubai – United Arab Emirates
CORE COMPETENCIES
+
adgur7@r.postjobfree.com
24 Year experience in UAE
WORK EXPERIENCE
SKILLS & STRENGTHS
Legacy Hotel Apartment Dubai. UAE May 2008 – Oct 2019
Front Office Manager /Operation Manager
Holiday Inn Down Town Hotel Dubai. UAE May 2007 –May 2008
Assistant Front Office Manager
Holiday Inn Down Town Hotel Dubai. UAE June 2005 –June 2007
Front Office In-Charge / Front Office Supervisor /Duty Manager
Holiday Inn Down Town Hotel Dubai. UAE Feb 2002 –June 2005
Night Auditor / Night Supervisor/Night Manager
Holiday Inn Down Town Hotel Dubai. UAE Mar 1999 –Feb 2002
Receiving Clerk
Holiday Inn Resort Sharjah UAE Dec 1996 –March 1999
Accounts Clerk
Verifies that accurate room status information is maintained and properly communicated.
Resolves guest problems quickly, efficiently, and courteously.
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
Reviews and completes credit limit report.
Works within the allocated budget for the front office.
Enforces all cash-handling, check-cashing, and credit policies.
Conducts regularly scheduled meetings of front office personnel.
Monitor high balance guest and take appropriate action.
Ensure implementation of all hotel policies and house rules.
EDUCATION
Grace institute of Technology karachi Pakistan - 18th Nov 1993 Three month Air ticketing course
Grace institute of Technology karachi Pakistan - 19th Oct 1995 Six month Air ticketing course
SSC Passed - Karachi Pakistan -11th May 1991
COMPUTER SKILLS
COMPUTER SKILLS
MS Office (Word, Excel, PowerPoint and Outlook)
Opera ( Fidelio )
Micros
Guest ware
Holidex Plus ( Reservation for IHG )
DTCM
Extrane
IDs
Personal Information
Nationality Pakistani
Visa Status
Employment visa
Gender
Male
Marital Status
Married
Date of Birth
03th June, 1972
Languages Known English, Urdu, Hindi
Driving Licence UAE Valid Till 2026
Managing and training the concierge, night auditor and team of receptionists
Dealing with Public sectors representatives.
Ensuring the front desk provides a professional and friendly service for customers.
Dealing with customers, including handling complaints when they come to the desk.
Troubleshooting emergencies.
Scheduling your staff rota.
Tourism Dirham System ( DTCM )
Extranet ( Update Room Rates )
Supervises workload during shifts.
Evaluates the job performance if each front office employee.
Maintains working relationships and communicates with all departments.
Maintains master key control.
Responds to guest needs and resolves related problems &maintaining record for management.
Supervises and directs Reception personnel.
Supports and assists Front Office personnel and all departments at peak periods.
Ensures VIPs and Loyalty Program Member guests receive special attention.
Inspects front of house and back of house, lobby, front entrance and rooms regularly for cleanliness and maintains record through Inspection reports.
Post all daily room charges to guest ledger.
Post all charges not previously posted for the day to guest ledger.
Handles the front office cashiers transactions during the night shift.
Checks Cashier’s summary with accompanying checks and makes relevant entry in the front Office Machine.
Handle all Complaints.
Ensure working of all Front Office Policies and Procedures
Ensure effective shift hand-over.
Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures.
Professional Guest Service Agent..
Supervisory Skills.
Motivation Skills.
Team Building Skills.
Train The Trainer.
Department Training coordinator
Customer Comes First
Can Do workshop
Managing Performance & Development
Holidex Plus
Winning Ways ( IHG )
DOMAIN SKILLS
TRAINING COURSES:
Available upon request
REFERENCES
Contact this candidate