Front Office Service
Resume:
PERSONALITY & CAREER OBJECTIVES
Work well under pressure. Goal oriented, focus on quality and consistency. I have taken part in the opening of prestigious five stars hotels in addition of more than eight years experienced in the hotel & hospitality field parallel with operations responsibilities. I am looking for a challenging position within an International Prestigious Hospitality Brand, where I can be a productive member within a team.
PERSONAL DATA
Name: Ehab Attia Abd El Wares Mostafa
Birth Date: 29/08/1983
Nationality: Egyptian
Marital Status: Single
Address: Ras Al Khor Industrial Area 3, Dubai
Mobile: +971-****-*****
E-mail Address: ****.*******.*@******.***
PROFESSIONAL EXPERIENCE
Jul 2019 – April 2020 “Guest Service Agent– Front Office” Rixos Bab Al Bahr - Ras Al Khaimah, UAE
Jan 2016 – Jul 2019 “Guest Service Officer– Front Office” Hyatt Regency Creek Heights, Dubai, UAE
• Delivers the brand promise and provide exceptional guest service at all times.
• Provides excellent service to internal customers as appropriate.
• Be familiar with the hotel’s products and services and policies.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
April 2013 – Jan 2016 “Reservations Sales Associate – Hyatt Global Contact Cente” Hyatt Regency Hotel & Resorts, Dubai, UAE
• Making reservation by selling all hotels, by providing courteous, professional, efficient service
• To be flexible in order to perform all job responsibilities.
• To use and adhere to policies and procedures for handling calls while selling the properties
• To insure proper follow up is done with all guest inquires in efficient manner
• To report all guest complains to supervisor if not immediate solution can be found
July, 2011 – April 2013 “Guest Service Officer”
Sofitel Thalasa Sea & Spa, Zallaq, Bahrain
• Checking business mail regularly within the shift and respond accordingly.
• To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Zallaq Standards of Performance.
CURRICULUM VITAE
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8/1/2019
• Listen to guest’s complaints or concerns and resolve their issue in a timely manner
• Performs any additional tasks which are assigned by management
May, 2008 – July, 2011 “Business Center Supervisor” Fairmont Nile City Hotel – Cairo, Egypt
• Provide a professional Business Services to all guests within the hotel.
• Assist in maintaining good relationship with all guests and ensures good connections are established with other hotel departments
• Assist in developing a motivated team work
• Report any inconvenient incidents or lack of performance to The Hotel Manager
April, 2006 – May, 2008 “Front Server”
Four seasons Resort – Sharm El Shiekh, Egypt
• Ensure that the Dining Room has been correctly set up and laid for service
• To ensure a daily briefing occurs that is informative and useful EDUCATION
• Bachelor of Commerce, El Monoufia University
• Advanced English courses, American University, Cairo “ Level 12 - Score Excellent ” LANGUAGE
• Arabic - Native Language
• English – Fluent
IT KNOWLEDGE
• Operating Systems
o Windows XP, Windows Vista, Windows 7.
o Opera –Property Management System “PMS” Version 4
• Applications
o MCAS – Microsoft Certified Application Specialist “Office 2007 & 2010" MAJOR TRAINING RECEIVED
• Time Management “E-Line Courses - Harvard”
• Goal Setting “E-Line Courses - Harvard”
• Stress Management “E-Line Courses - Harvard”
• Feedback Essentials “E-Line Courses - Harvard”
• Table Etiquette Manner, food Allergies & Allergy Awareness
• Telephone Etiquette
• Business & E-Mail Etiquette
SKILLS AND KNOWLEDGE
• Effective decision-making skills
• Ability to work well in stressful and high-pressure situations
• Ability to effectively manage labor productivity
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Ability to use standard software applications
REFERENCE CONTACT
Available upon Request
Thank You for Your Time
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8/1/2019
Contact this candidate