AR

ASHLEY RALPH

adgum9@r.postjobfree.com 502-***-**** Louisville, KY 40214

Knowledgeable professional skilled at helping patients in fast-paced seĴings. Security-minded and experienced in coordinating between pharmacies, prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Problem-solving skills

Inventory control

Time management

Workflow Optimization

Maintaining records

Insurance billing

Verifying orders

Quality assurance and control

Point of sale systems proficiency

Meticulous and organized

Multi-line telephone skills

Professional and polished presentation

Multitasking and prioritization

Flexible

Service-oriented mindset

Data entry

Resolving customer issues

Walgreens Louisville, KY

Sr. Certified Pharmacy Technician

05/2006 - 08/2020

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Established and updated patient profile changes such as demographics, allergies medical history and also including lists of medications and insurance details.

Efficiently processed cash register transactions for new and refilled prescription orders.

Worked with insurance companies to prepare, submit, process claims, resolve problems and obtain payments.

Organized medications for dispensing.

Maintained clean and organized pharmacy shelving and work areas. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Adhered to regulatory guidelines for workplace safety and customer confidentiality.

Reported drugs' adverse reactions.

Participated in prescription pharmaceutical and over-the-counter product inventory audits.

Managed medication stocks, including conducting counts, labeling products and maintaining controls.

Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency. Summary

Skills

Experience

Education and Training

Southern High School Louisville, KY

05/2004

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