Information Security Service Representative

Akia Banks

912-***-**** *********@*****.*** www.linkedin.com/in/akiabanks

Background in healthcare and customer service, seeking to align education in cyber security with experience in position where technical proficiency contributes to organization’s productivity and to secure a position as a valuable member of a IT Governance, Risk and Compliance Team, utilizing my 7+ years of experience and skills in project management, data privacy, regulatory compliance and IT Controls. Insightful, self-starter with success in business planning, cross-functional teamwork, risk evaluations, identity and access management and maintaining compliance in confidential environments.

Education

Capella University, Minneapolis, MN.

M.S. in Cybersecurity and Information Assurance, March 2019

College of Coastal Georgia, Brunswick, GA

B.S. in Health Informatics, May 2013

A.S. in Pre-Nursing Studies, May 2013

Experience

Volunteer IT Support Technician, May 2019 – Present

Coastal Georgia Area Community Action Authority, Brunswick GA

Supports Senior IT Team implementing new software and network infrastructure to ease transition to new technology assets and planned operations applying IT-related laws and policies and provides IT Security related guidance throughout the total acquisition life cycle.

Liaison with IT staff to identify and solve user problems, troubleshoot and execute request tickets, and coordinate the communication needs for over 200 users across 8 counties for the non-profit organization

Contribute to information security, data privacy, and compliance training and awareness programs

Identity and Access management with active direction; Audit, create, and modify user access rights as needed; help develop Identity and Access management policies

Advocates for changes in policy that support organizational cybersecurity initiatives or required changes/enhancements.

Area Client Service Representative, Aug 2013 – Present

CIOX Health, Brunswick, GA

Compile, audit, analyze, review and sanitize authorization and assurance documentation from over 50 healthcare practices in accordance with industry best practices, current laws, policies, regulations, data privacy and compliance such as HIPAA, SOC 2, HITRUST, GLBA, SOX, PCI and PHI

Anticipate, identify and address client and business needs; build solid relationships with clients and external partners; communicate effectively with clients in an organized and knowledgeable manner to evaluate the business issues of the Healthcare practices that impact patient care

Incident response to breach of information

Stay abreast of best practices, laws, rules, and regulations

Ensure project deliverables are completed on time, effectively apply team building and coaching techniques, and exchange project or technical information with team members and contractors at formal and informal meetings.

Student Assistant, Bursar’s/Card Office, June 2011 – July 2013

College of Coastal Georgia, Brunswick, GA

Participated in system maintenance, risk and vulnerability assessments, software and application upgrades and testing of changes in new and existing applications as well as provided help desk support and information security services.

Coordinated any necessary projects in with the Campus IT, Security, Campus Administration, Financial Aid, Accounting, Residential Life, and Dining Services Departments

Authored and created training aids as well as aided in the development and documentation of the current policies and procedures in place related to the usage, identity and access management, security controls, data privacy, compliance and information security of the campus ID card and associated financial accounts under the direction of the Bursar and Director of the Card Office.

Health Informatics Intern, June 2012 – December 2012

Southeast Georgia Health System, Brunswick, GA

Used data collection techniques to research and gather the necessary current and future requirements for the implementation of Cerner, as well as business analysis and workflow design

Exhibited verbal communication skills in collaboration with project champions, medical staff and key stakeholders conducting assessments to identify and suggest training needs, best practices, policy changes, process improvements, and resolve issues regarding the project success.

Reported findings and made recommendations to key stakeholders and leadership in an articulate manor to improve effectiveness and efficiency

Skills

Working Knowledge SOX, ISO 27001, PCI, CoBIT, NIST Framework

Working knowledge of ISACA IT Audit and Assurance Standards

Working Knowledge IT Controls, System Development Life Cycle, Risk Management, and Disaster Recovery

Proficient Knowledge Active Directory, Firewall, Windows OS, Database Management, SQL

Business Analysis, Leadership, Technical and Management

IT Architecture, Business Architecture, Agile and Time Management Skills

Word, Excel, Access, PowerPoint, Visio and SharePoint Expert

Interests

Working Towards CISA

Blacks in Cybersecurity Member

Black Cybersecurity Association Member

Attending CyberCons, Meet-Ups, Happy Hours, Talks and Summits

Open Compliance and Ethics Group (OCEG) Webinar Watcher

Constant learner – Utilizes Cybrary, CyberScoop, & StackSkills to continue to build my knowledge and skillset

Avid trier of new things

Travel Novice

Nurturing green thumb

Restaurant Explorer

Card Game Collector

Music Evangelist

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