Front Office Manager
Resume:
VAUGHN MARIE ACENAS-DAGUPAN
#**** *****, ********* ******* ** ORO CITY
Contact Number: +974-********
Email address: **********@*****.***
JOB OBJECTIVES
Seeking a position where excellent customer service and hospitality skills can be utilized to improve the hotel’s profitability.
PERSONAL DATA:
Date of Birth : March 7,1986
Sex : Female
Status : Single
Age : 34
Height : 5’7
Citizenship : Filipino
Religion : Seventh Day
CAREER SUMMARY
Sept. 15, 2018– up to present Naufar Wellness Center Zone 56 bldg. 180 st.
1010 Naufar Hospital
Guest Relation Supervisor
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
•Organize workflow and ensure that employees understand their duties or delegated tasks
•Monitor employee productivity and provide constructive feedback and coaching
•Receive complaints and resolve problems
• Maintain timekeeping and personnel records
•Pass on information from upper management to employees and vice versa
•Prepare and submit performance reports
•Decide on reward and promotion based on performance February 16, 2015 – September 10, 2018 Movenpick Hotel West Bay Doha P.O Box 22752, Doha Qatar
Front Office Receptionist
• Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift May 21, 2014 – January 31, 2015 Limketkai Luxe Hotel Limketkai Avenue, Limketkai Center, Cagayan de Oro City Front Office Associate
• Received guests on arrival with a friendly manner
• Entered complete details into the computer
• Efficiently deal with check-out of guests
• Deal with advanced reservations, took bookings and fulfilled particular requirements
• Operated the switchboard, messages and enquiries in an disciplined manner
• Posted all transactions to make sure that all bills are kept up-to-date
• Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift June 2011 – February 2012 Arriba Telecommunication Corp. Rosario Arcade Limketkai Avenue, Cagayan de Oro City Call Center Agent
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions. EDUCATIONAL ATTAINMENT
Elementary : Del Mar SDA Elemenatry School
Julio Pacana Street, Cagayan de Oro City, Philippines Secondary : Vita Christi High School
Zone 10, Upper Bulua Cagayan de Oro City
College : Lourdes College
Hotel and Restaurant Management
Capistrano St, Cagayan de Oro, 9000 Misamis Oriental, Philippines SKILLS AND ABILITIES
Communications (Written and Verbal)
Self-motivated and Reliable
Able to show a pleasant and professional disposition
Hardworking and Flexible
Procedure and System Driven
REFERENCE ARE AVAILABLE UPON REQUEST
Roni Zarour
General Manager, Dusit D2 Hotel Doha
Marian Alano
HR Coordinator, Torch Hotel Doha
Jecelle Perez
Assistant Front Office Manager,
Movenpick West Bay Doha
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