CANDACE TERRELL

adguhh@r.postjobfree.com

***** ******** **.

Houston, Tx 77082

802-***-****

SKILLS

9+ experience in Project Management, Cyber Security, JDE 9.1, ERP, SAP, AFE System, Rescue 123, Remedy Sales Force, Sales Console, MyAdvisor/ Drilling Services, Wireline, Human Resource, Microsoft Office, QuickBooks, PeopleSoft, Oracle, Microsoft Excel, Hyperion, Management, Benefits Enrollment, Adobe, 10 Keys by touch, Payroll, Data Entry, Facilitation and training, SharePoint, Active Directory, Citrix based proprietary Software, Oracle, Xen App, VPN, Infoblox, HPSM, NSlookups Port Routing, Security Clearance

Hardware: Desktop, Laptop, & Tablet Systems, Cable, DSL Connectivity, Mobile Phones (iPhone & Android)

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8, Windows 8.1, windows 10, windows 11, Palo Alto, AWS

Technical Skills:

Operating Systems: Windows 7, 8, 8.1, 10, 11, 2012, 2014, 2016

Languages: T-SQL. Familiarity with C#, JavaScript, HTML and JAVA

Script: UNIX Shell Scripts

SQL Server Tools: Management Studio, Profiler, Performance Monitor.

EXPERIENCE

Project Management - Business Connectivity Analyst (BCA) Lead

AT&T – Houston, TX June 2018 to Present

Meet with clients to take detailed ordering briefs and clarify specific requirements of each project

Lead Business Connectivity Analyst of 20+ cyber security and Firewall Engineer

Managed security compliances and routing configurations to proper ports and firewall access provided for business segments for all daily operations.

Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels

Troubleshoot firewall connections and connectivity.

Information Technology (IT) engagement for major initiatives.

Communicates specific IT decisions to a business implementation team.

Represents the needs of the business, function, or geography during an IT implementation project.

Identifies business/function/geography solutions that do not meet IT standards and communicates those to their management.

Ensures that their business, function, and geography “customers” are included in regular project communications.

Follow the defined processes and identifies areas for simplification or improvement. Works with businesses, functions, or geographies on focused solutions. Participates in key enterprise projects and/or solutions that support business process improvements.

ERP Software Support Analyst

EBS Mechdata - Houston, TX - July 2016 to June 2018

Analyze system errors/application errors and troubleshoot network, server, and database errors.

Identify business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results

Perform Functional testing (Black Box testing).

Communicate key insights and findings to product team

Install and maintain Software and printers on cloud services.

Report on common sources of technical issues or questions and make recommendations to product team

Maintain and configure ITS ticketing system (Footprints).

Set, view, change, or remove permissions on files and Folders. (Windows 7- 10, Windows Server 2008 R2-2016).

Troubleshot basic software client’s LAN problems (ping, ipconfig, Nslookup, PuTTY- a telnet, SSH).

Responsible for Database support, and troubleshooting.

Troubleshoot SQL Server service outages (tools used- Event viewer, profiler, and notepad) as they occur.

Create and schedule Maintenance plans (database and log backups and cleanups)

Evaluate user problems and issues with software performance.

Succeeded in testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.

Query tables in SQL Server 2008-2016 to troubleshoot issues, update application, insert fields and delete tables.

Troubleshoot the configuration of .Net Applications in Microsoft lls 7.0

Smile Doctors- Accounts Payable (Temp) May 2016

QuickBooks/Data Entry

Processing & coding credit card expenditures, expense reports, which includes auditing the expense reports to ensure compliance with company policy

Assist with close calendar and close books monthly

Assist with miscellaneous account reconciliations

Work effectively with all team members to ensure timely payment of expenses

Data Entry- daily reconciliations, journal entries, bank reconciliations

Weatherford International Ltd. - Houston, Texas June-2014 - December-2015

Business Analyst (Global Account Manager)

JDE/Citrix Troubleshooting

Provided support remotely, over the phone, to internal employees.

Create direct channels of communication to software and application developers that get the job done without managerial interjection

Identify business trends utilizing real data, compile analysis reports that are delivered to developers and then follow-up on all results

Report on common sources of technical issues or questions and make recommendations to product team

Communicate key insights and findings to product team

Provided Helpdesk Support tier I and II for all facilities globally

Assisted in imaging, rebuilding and deploying of new systems.

Configured and deployed mobile devices following policies and procedures set at corporate level.

Resolved ticket issues within the Remedy Sales Force System

Supported Manage and resolved issues in JD Edwards

Created Training Documentation and worked with branches & users to ensure compliance with all aspects of the audits and tracking

Conducted Training Classes for Direct Reports to Perform New Tasks in JDE

Created and Uploaded Documents to SharePoint

Performed Quality Control Audits

Assisted with the coaching and development of new team members

Foster Wheeler - Houston, Texas September 2013- May 2014

Expeditor Clerk

Maintained phone communication with vendors to ensure that orders and invoices were correct

Facilitated rush orders and prepared standard progress reports

Ensured availability of stock and prioritized orders

Compiled and maintained material inventory records, production records, and timecards

Data entry in Excel and internal database

Performed Quality Control Audits

Balances general ledger by preparing a trial balance; reconciling entries.

Maintains historical records by filing documents.

Prepares financial reports by collecting, analyzing, and summarizing account information and trends.

Resolve vendor inquiries

Reconcile vendor accounts and invoice discrepancies

Matching documentation, reconciliations, verifying approvals and understanding discount terms

Managed spending and inventory levels of tracking related materials

Worked with branches and users to ensure compliance with all aspects of tracking equipment

Blue Magic Bar and Grill - Oxford, Mississippi September 2007- September 2013

Bar Manager

Service representative that provided consumers with exceptional customer service while meeting their needs

Prepared reports by compiling summaries of timesheets, wages, deductions, and taxes as needed by accounting staff.

Invoiced bookkeeping with client monthly

Provided payroll information by answering questions and requests.

Maintained payroll operations by following policies and procedures; reporting needed changes.

Prepared W-2 Wage and Tax statements. Viewed monthly and quarterly tax reports

Event planning and prepared documents for new and existing clients

Met monthly quota of sales

Managed several employees

EDUCATION

University of Phoenix

Bachelors of Business Management - September 2017

Masters of Business Management – In progress

Oxford High School – Oxford Ms

High School Diploma

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