Administrative Assistant Customer Service
Resume:
WORK EXPERIENCE
Client Care Specialist
Esquire Deposition Solutions - Fort Lauderdale, FL
March 2018 to Present
Meet inward calls-per-hour standards
Review and respond to client care email box
Answer emails from clients and local offices
In every interaction with clients, help create "clients for life" by being responsive and proactive Always treat clients and co-workers with respect
Proactively anticipate client needs and delivers excellent client service Work collaboratively across the company to address client needs and solve client problems Correspond as needed with local office staff to ensure complete client satisfaction on each scheduled job Collaborate with teammates and fellow employees in local offices to achieve daily productivity and quality objectives Dispatcher
Gardaworld - Boca Raton, FL
May 2017 to December 2017
Dispatch ATM codes, Firstline Maintenance calls and emergency cash requests. Document and communicate between Service Techs and the customer. Respond to customer's needs when contacted.
Act as a liaison between customers and route personnel via telephone and radio. Research and resolve customer inquiries.
Provide ATM access information (alarm codes, etc.) to routes and technicians. Administrative Assistant
Independent Air LLC - Lauderdale Lakes, FL
March 2008 to January 2017
Maintains office services by organizing office operations and procedures; preparing payroll, designing filing systems; reviewing and approving supply requisitions; monitoring clerical functions. Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. Customer Service Supervisor
KENYA
MORLEY
Client Care Specialist
Fort Lauderdale, FL
***********@****.***
Liberty Medical Supply - Deerfield Beach, FL
February 2005 to December 2008
Investigate client's problems and find solutions.
Communicate with clients via phone and email.
Train customer service reps.
Handle major incidents that cannot be resolved by CSRs. Resolve complaints and order issues.
Ask customers to provide feedback on CSRs and customer service experience. Isolate and identify areas of improvement.
Train CSRs on how to adequately address problems over the phone. Training, coaching, and mentoring CSRs
EDUCATION
Online Degree in Human Services
Kaplan University
2010 to 2012
SKILLS
Customer Service
Dispatch
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