Jameion D. Cage

https://www.linkedin.com/in/jaycagesenioradmin

Email: adgu8l@r.postjobfree.com

Cell Phone 224-***-****

OBJECTIVE

To benefit the company, I work for by utilizing my IT professional work experience, education, and the pursuit of a challenge while continuing my professional growth. Working to address and solve your company’s technical needs while being an asset to the organization. By applying my experience within the areas of enterprise system administration, disaster recovery, risk analysis, while being a dynamic team player within a fast-paced environment. Working hard to provide direction, solution, and resolution to client impacting issues in timely manner.

TECHNICAL SYNOPSIS

Twenty plus years of progressive experience and responsibility with documented success in areas of maintenance, compliance, planning, scheduling, training, and operations at various organizational levels.

Over fourteen years’ experience managing multi-unit territory, working in a 24x7 corporate datacenter, and developing migration/deployment plans. Ten years of IT experience in a UNIX, SQL, Linux, Windows client/server environment. A veteran of the USMC where skills such as multi-tasking, following direction, and self-motivation were initially developed.

WORK HISTORY

Oct 18 – Dec 19 Symantec Corporation (Remote, Il)

Channel Systems Field Engineer – CDW Security Advisor

SME for all Symantec products being sold in CDW offices doing technical enablement for the CDW security architects and account managers

Engaged with prospective clients throughout the entire sales process by acting as the subject matter expert on the Symantec product portfolio, data platform, and cloud implementation process.

Delivery of new product training and knowledge around product solutions to customers, channel partners and technology partners

Develop and present client “Proof of Concepts”. Performing live demonstrations for customer use case scenarios. Understanding prospective client key business requirements, load client data, and design custom demo environments to help clients conceptualize their future Symantec experience

Design solutions for prospective clients to address their current business needs. De-risk future implementation projects by outlining and validating a comprehensive approach to address client requirements

Analyze and recommend the best approach for success through the selection of products and requirements for the implementation phase providing supporting metrics

Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding client’s business cases, requirements and issues.

May 18 – Oct 18 Pharmedium (Lake Forest, IL)

AmerisourceBergen

Senior Systems Engineer – Team Lead

Provides system architecture strategy and roadmaps for client/server implementations of various Microsoft, Linux, and VMware based solutions

Performed evaluation tests, application recommends and deployed new/upgraded hardware, OS, network, and infrastructure applications, integrating with existing system configurations

Enforced Windows server/Linux server administration standards, policies and guidelines and develop and implemented them as the needs are identified and prioritized

Provides 2nd/3rd tier support for server design, infrastructure, and associated IT services for the entire company

Unique ability to simplify and standardize complex concepts and share ideas, analysis and recommendations via written and oral communications

Comfortable identifying and introducing continuous improvement opportunities and embrace change as the team evolves how they work

Sept 17 – April 18 Silgan Containers (Oconomowoc, WS)

Senior Systems Engineer

Project Management of data center configurations and management of resources for international implementations

Incident management and triage of corporate physical/virtual servers, storage, and network devices

Participated in the engineering, planning, coordination, and installation of new or modified Windows 2003/2008/2012/2016 Windows servers including Blade and SAN storage

Handled all aspects of troubleshooting and support involving core routing and switching for network

Triage root cause analysis, incident escalations, and incident reports for high and critical priority issues

Support/configuration/administration of VMWare ESXi 6+ host environment as a vSphere administrator

Remediated issues with Windows Update Server (WSUS), coordinated patch release/upgrade management, and deployed Symantec Endpoint Protection across the environment

Coordinated the research and implementation of application installation, software upgrades and the development of standard operating procedures and policies

Coordinate with agile development teams for continuous builds, attend sprint planning meetings and plan

Perform process gap analysis, problem management analysis to identify opportunities for process improvement and automation

Dec 15 – Feb 17 FIS Global (Brown Deer, WS)

Senior Systems Administrator

Window Application Support and Application Trouble Shooting (Internal & External Customers)

Unix Application Support and Application Trouble Shooting (Internal & External Customers)

Troubleshoot VMware VSphere, host break/fix, virtual machine, and virtual networking issues

Troubleshoot physical and virtual servers’ software and hardware issues

Coordinate, configure, and establish change control procedures & implementing solutions in break/fix

Researches, evaluates and recommends software and hardware products

Provides new hardware specifications to users based on application needs and anticipated user growth

Experience and knowledge of multiple operating systems to triage customer impacting problems with SLA

Ability to work independently as well as with a team assisting with finding a solution

Proven analytical, problem solving, installation and maintenance skills

Previous work history of solving problems that require analysis and research

Ability to work on multiple projects as a project lead or part of the project team

Server remediation and server upgrades for application or process changes

Global server performance and reporting to management for audit and SLA agreements

May 13 – Dec 15 Gogo LLC (Chicago, IL)

Application Engineer - Fault/Performance Analyst

Root Cause Analysis – Break/Fix Code Deployments & Application Releases

Application Performance Management – Foglight Administrator, App Dynamic Administrator

Network Performance – End User Metrics, Network Latency, Wait State

Baselines developed – Page End to End Times, Page Processing Times, Hit End to End, Backend Times

KPI's created - Established, updated, vetted all code releases, bundle deployments, and page updates

Trending of applications performance history

-Benchmarks pre & post deployments

-Disaster Recovery – Responsible for the scope, tools, and SLA

-Projects and Scopes developed – Alarming, alerting, presentation of errors

-Problem Management – ITIL process for problem management

-Runbooks Created – Troubleshooting for Level 1 + 2, Runbook Automation created

-Overall Portal Performance – Ground Based Portal, and UPP Portal (Unified Purchase Path)

JVM Metrics for Productions Systems – Heap, Garbage Collections, Process Threads

Oct 09 – May 13 Dell Software (Buffalo Grove, IL)

Technical Support Senior Analyst

Reproduce environmental problems using different technologies to identify the root cause of environmental issue being seen with data protection.

Provide client support and technical issue resolution via E-Mail, phone, chat, and another electronic medium.

Show proof of concept, disaster recovery procedures, and best practice for using virtualization for small to enterprise organizations

Develop solutions working with QA/DEV/R&D to resolve ongoing application issues. providing solutions for environmental challenges being faced

Track all customer case history, and details using case tracking systems

Create knowledgebase articles, white papers, and blogs from resolved issues

Work with various groups within Dell to achieve needed change for upgrades, defects, patch deployment, and company change control requirements.

Mar 08 – Sept 09 Zurich North America (Schaumburg, IL)

Systems Engineer II

Work directly for the PM’s in regard to making sure all SAS70 and PWC servers are compliant with the industry and company baselines.

Developed VB scripts used for the day to day activities of the team for auditing of the environment

Develop methods for use of ASP.NET for environment manipulation

RSA envision administrator for the Wintel and UNIX sides of business

Remediation of domain membership and group membership for GITO support

Responsible for the Wintel servers SAS70 audit report(s) and resolving all deviations

Audit server builds, security, and group policies used in the 22 domains

Work with various groups of GITO to achieve needed changes for environment

Maintenance of scripts used for reporting current environment deviations

Maintain compliance for the SAS70 servers in WSUS for patching of servers

Constantly generating benchmarks for the Sarbanes Oxley initiative (SAS70)

April 06 – Feb 08 Blue Cross Blue Shield /HCSC Waukegan, IL

Senior Technical Specialist Midrange/Network Administrator

Provide Level 4 Technical support of software/hardware across multiple divisions in BCBS. Consisting of 15000+ end users, 235 applications, and 1800+ application servers.

Responsible for providing 24/7 on call technical support for local and remote locations in and out of state.

Developed methods for ADSI script manipulation

Repaired and installed HP Bl120, DL360, DL380, and DL580 server models.

Provide technical consulting services to dept. /organization regarding use of computers and networks to satisfy business needs.

Asset management (evaluating and recommending the purchase of computer/network hardware, peripheral equipment, and software to customers.

Install operating systems on servers

Audit server builds, security, and group policies

Connect and maintain servers to the infrastructure

Create and maintain inventory Altiris, Acronis, and Ghost images

Provide support for disaster recovery exercises and real time situations

Maintain application servers

Mentoring of clients and coworkers

Certifications, Awards, and Continued Education

Symantec Acclaim badges for cyber security with various platforms

Currently pursuing an Amazon Web Services Dev/OPS certification

Network Systems Professional, Certification, Computer Education Institute (Lincoln Tech) Marietta, GA 11/02

Network Systems Specialist, Diploma, DeVry University, Alpharetta, GA 10/00

Maintaining and Management Windows 2003 Environments 10/06

SQL Server 2008 for Administration 12/10

Configuring, Managing and Maintaining Windows Server 2008 03/12

Configuring Windows Server 2008 Active Directory Domain Services 04/15

Installing and Configuring Windows Server 2012 06/15

Architecting on AWS 10/16

AWS Technical Essentials 12/16

Hardware History

Compaq, Dell, HP BL120p, DL360 G3-G7, DL380 G3-G7, DL580 G Series, IBM Blade Center, Various NAS devices, SAN hardware

Operating Systems:

W2K Enterprise Server, W2K Standard server, Vista, W2K3 Enterprise, W2K3 Standard, W2K8 Standard & R2, Windows 7, Windows 2012, Windows 2016, Unix, DOS, and SQL Server 2000, 2005, 2012, 2016

ESX version 3.5 – ESXi 6+

COMPUTER SKILLS

Strong understanding of encryption and authentication technologies (RADIUS, PKI, IKE, certificates, L2TP, IPsec, firewall)

APM Tools

Audit

Compliance Review SAS70/ ICF/SOX

ADSI, LDAP Authentication

Systems Administration

Disaster Recovery

Python scripting

vSAN Administration

VMWare – ESX & ESXi

Active Directory

Trouble Shooting

Veritas version (s) 4.5/5.1

Symantec applications

Datacenter Operations Tools

Microsoft WSUS

Citrix

VB Script

Oracle

SAP

Some C# (work in progress)

Exchange 5.0 & 2000

Active Directory Schema

Sun Solaris x86 (Unix)

Cisco Works

MS Tools

TCP/IP Subnetting

References available upon request

Contact this candidate