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Pharmacy Technician Customer Service

Location:
Miami, FL
Posted:
October 11, 2020

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Resume:

AC Amanda Calas

786-***-**** E: adgu85@r.postjobfree.com

Miami, FLORIDA 33173

PROFESSIONAL

SUMMARY

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of all pharmacy operations. Conversational English and Spanish skills. SKILLS Drug utilization review

Processing payments

Medicare and Medicaid process

Pharmaceutical sales and

services

Receiving Incoming Supplies

FDA Drug Safety Guidelines

Drug Storage Procedures

Confidentiality and HIPAA

Assisting Pharmacists

Advanced Math Skills

Team Leadership

Drug Safety

Insurance Knowledge

Answering Customer Questions

Typing Medication Labels

Team collaboration

Patient education and counseling

WORK HISTORY PHARMACY TECHNICIAN 05/2016 to CURRENT Cvs Pharmacy Inc. Miami, FL

Resolved non-routine issues like third party billing, computer system and customer service issues.

Verified patient data and billing information to discover and resolve erroneous bills due to system errors.

Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items. Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.

Stocked, labeled and inventoried medication to keep accurate records. Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Communicated with prescribers to verify medication dosages, refill authorizations and patient information.

Communicated instructions to patients or caregivers. Processed incoming drug orders.

Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

EDUCATION High School Diploma 04/2015

Miami Senior High School, Miami, FL

Associate of Arts Nursing 04/2022

Miami Dade College, Miami, FL

CERTIFICATIONS Certified Pharmacy Technician (CPhT) First Aid/CPR Certified



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