Customer service assistant,cashier,retail sales,telephone operator,rec

CURRICULUM VITAE

Name: TIPA HENNRIETTA ANCHI

Sex: Female

Nationality: Cameroonian

Languages: English and French

Address: Dubai

Marital status: Married

Visa Status: Employment visa

Telephone No: +971*********

Email Address: adgu84@r.postjobfree.com

Position: SALES/CUSTOMER SERVICE

PROFILE:

I am an honest, polite, confident and trustworthy individual. I tend to be customer centric, and adopt a practical approach to problem solving and decision making. I learn fast and adapt easily and am also a good listener. I relate well with people and enjoy being a team player but can also work very well on my own, taking initiative and responsibility. I take pride in my work and do my best to deliver in excellent time. I always seek ways of making my job easier and more efficient in service to the customer who always seeks to be satisfied in more exciting ways.

KNOWLEDGE:

Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and other office procedures and terminology.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

English, and French Language: Knowledge of the structure and content of the English, and French language including the meaning and spelling of words, rules of composition, and grammar with some very good convincing skills.

Transportation: Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

SKILLS:

Good knowledge of MS Office

I speak French and English

Presentation and Management Skills

Negotiation and Prospecting Skills

Strong communication Skills and ability to work independently and under pressure.

WORK EXPERIENCE

January 2014- 0ctober 2016: FOKUO GROUP Cameroon

Position: Customer Service/ Sales associate

Identified, acquired, developed and maintained customer relationships.

Processed a high volume of daily phone calls and email from customers.

Planned projects and activities systematically in line with business priorities.

Maintained up to date knowledge of competitor activity, products and services.

Kept in touch with customers through personal visits, telephone calls and correspondence

Interacted first-hand with both satisfied and dissatisfied customers

Documented customer complaints and how they were resolved for future reference

Created customer satisfaction surveys and programs to enhance customer feedback

Organized customer feedback to create a working solution to recurring problems

Febuary 2017 – July 2018 FOKUO GROUP Cameroon

Position: Sales Representative

Provided information to customers to help them select the best products.

Take cash from customers and process transactions accurately & efficiently.

Kept an up-to-date with all current promotions within the store.

Identified customers who need assistance on the shop floor.

Operated the till and accurately counted and reconciled the till float.

Being alert to thefts and fraudulent bank notes, cheques or credit cards.

Made sure the store is clean, tidy and safe at all times.

Worked as part of a team and assisted colleagues when necessary.

Took delivery of stock from suppliers or warehouse and storing appropriately.

October 2008 –Present Emarat General Petroleum Company, Dubai.

Position: Customer Service/Cashie

Maintain store in a neat and organized manner.

Upsell customers on drinks and snacks items.

Consistently exceed sales goal.

Reviewed schedule and stock procedure and suggested improvements.

Helped customers select merchandise.

Restocked shelves and requested new merchandise.

Checked stocks for expirations and removed old items.

Set up special promotional displays to move merchandise.

Received and process payments by cash, credit card, apple pay.

Greeted customers and directed them to the correct in-store sections to locate their desired products.

EDUCATIONAL INFORMATION

Cameroon General Certificate of Education (GCE)Ordinary Level Certificate

Cameroon General Level of Education (GCE) Advanced Level Certificate

Bachelor of Education (B. ED) in Educational Psychology as a major and minor in Historyat the University of Buea, Cameroon.

Diploma in Computarized Accounting/ secretaryship at King Black Welfare Association Limbe, Cameroon.

Enclosure

Photocopy of all the above certificates

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