Sales Manager
Resume:
* adgu5z@r.postjobfree.com
Mohamed Bilal Mukthar
“My goal is to successfully lead your organisation to execution excellence through continual improvement of business strategies and processes. I aim to build internal capability and adaptability to the ever- changing world conditions, achieve sustainable results, and continually increase efficiency and cost effectiveness. I am a results-oriented driven individual and passionate about leadership. “ I have 15 + years of experience in retail management, customer service and field marketing. Having served with large brands such as Cell C, LG Consumer Electronics and Apple and Huawei, I have gained exposure to the various realms of the retail space. I have served progressively challenging positions, from direct sales to field account management, thereby enabling me to understand the dynamics of the consumer purchasing psychology.
My passion for sales and technology is my dominant strength and would allow me to integrate into any sales environment.
Date of Birth 28 June 1979
ID Number 790**********
Email Address adgu5z@r.postjobfree.com
Mobile Number 084-***-****
Nationality South African
Current Employer Seeking Employment
Current Role
Notice Period N/A
Secondary Education:
School Attended : Lincoln Heights Secondary
Year of Completion : 1996
Subjects Passed : English, Afrikaans, Mathematics, Metal Work, Biology, Geography Post School Education:
Institute: Company In-House Training
Qualification:
The Lab – A course designed to identify:
• customer needs
• demonstrate features, advantages and benefits to the customer The C Facta – A course designed to educate on the following topics 2
Bilal Mukthar
adgu5z@r.postjobfree.com
• Cell C contracts and benefits
• Cell C contract services
• Cell C’s tariff plans and charge times
• Cell C’s value added services
• Easychat prepaid offering and benefits
• Cell C’s basic and advanced services
Selling Cell C – A course designed on the following topics
• The art of selling
• The sales process
• Cells C’s unique selling points
• The psychology of buying
• Listening skills
• Effective communication
Developed Skills & Abilities:
• Computer Literacy
• Communication Skills
• Customer Service Skills
• Sales Skills
• Management Skills
• Conflict Resolution
Leadership Skills
• Negotiation Skills
• Time Management
• Listening Skills
• Conflict Management
Operations & Continuous Improvement Leadership
• Achieved target driven results consistently
• Align employees / colleagues with business objectives and strategies through quarterly strategic planning
• Managed regional activities encompassing sales targets, promotions and the management of promotional items ensuring all areas were regularly audited and discrepancy free
• Facilitated various training sessions as when enhancements were received for mobile devices Leadership / Management/Supervision
• Develop and manage performance management objectives
• Train, supervise and evaluate staff, coach and identify improvement skills
• Manage key relationships with distributors and retailers in KZN 3
Bilal Mukthar
adgu5z@r.postjobfree.com
• Successfully established and maintain product presence to capitalize on market share Sep 2016 – April 2019 Huawei
AREA MANAGER
Main Responsibilities:
• Ensure rotation of point of sale in all channels being managed
• Achieve and maintain accuracy of merchandising in all channels
• Manage adequacy of stock vs deals being offered
• Manage promotional activity to enhance sales and capture market share
• Constantly monitor competitor activity to stay ahead of the competition
• Compile reports on competitor activity and trends
• Ensure all visual layouts are executed as per the required visual standards
• Report on all stock issues, customer feedback and market related information
• Ensure retail outlet staff are trained on new products and promotions.
• Assist with resolving queries within the necessary timeframes and ensure escalation where necessary.
• Manage all refresher training on promotional items
• Management of CES’s ensuring subordinates are performance managed, developmental areas are identified and coaching is provided where necessary
• Ensure effective people change management execution through the provision of frameworks, methodologies, standards and tools
• Integral role of forging relationships and driving influence with relevant stakeholders by ensuring regular engagement and product information is shared
• Co-ordinate, lead, own and deliver Operational Excellence Capabilities and Improvement Methodologies
NOV 2013 – AUG 2016 MVC MARKETING
FIELD MARKETING AGENT
Main Responsibilities:
• Adhere to company travel policy
• Ensure all retailers are engaged with as stipulated in the call register
• Accuracy of merchandising
• Rotation of point of sale
• Stock management
• Manage all promotional activity to enhance sales
• Constantly monitor competitor activity and ensure that MVC is kept abreast of all activities in the region
• Provide all monthly and weekly reports as requested by management
• Resolve all queries escalated from a store level 4
Bilal Mukthar
adgu5z@r.postjobfree.com
• Ensure all retail staff are educated on the capabilities of the products OCT 2012 – OCT 2013 ENAV8 Field Marketing Services FIELD ACCOUNT MANAGER
Main Responsibilities:
• Manage 50 stores within the region.
• Ensure the marketing brief is executed as specified within the durations provided.
• Develop and maintain relationships with store Managers.
• Identify, implement and manage regional initiatives to continuously improve the customer experience across all touch points.
• Ensure marketing of product is executed with efficiency and professionalism
• Identify, implement and manage retention initiatives to improve revenue and maintain customer base.
• Ensure timely resolution of regional customer issues within SLA’s and customer expectations.
• Ensure brand awareness is effective
• Ensure the Retail Outlets meet the laid down visual standards and staff are trained on all products and services as set out by the organisation.
• Ensure all one on one and group training is done efficiently and accurately always monitoring that the desired standards are achieved and maintained.
• Develop and implement procedures to minimize financial risk to the company.
• Prepare monthly financial reports in line with all expenses etc
• Take full accountability for the adherence of stock policies and procedures within the region.
• Manage the continuous improvement to minimize the TAT on repairs.
• Manage all repairs stats across all channel and implement corrective measures to improve the service
• Develop and maintain relationships with the repair department to enhance and improve customer service.
• Manage the region so that all repair related escalated queries are resolved within the agreed SLA.
• Initiate and develop relationships within the business to ensure channel effectiveness and satisfaction.
• Analyse customer experience reports for the region to identify opportunities and create solutions for improvement.
• Manage the execution of internal processes and implement procedural and or policy changes in order to improve services.
• Uphold HR policies and procedures
• Report on competitor activity.
• Identify trends and opportunities
5
Bilal Mukthar
adgu5z@r.postjobfree.com
DEC 2009 – DEC 2010 iStore – Sandton Head Office
TRAINEE MANAGER
Main Responsibilities:
• Manage in-store queries and ensure resolution
• Manage and drive sales
• Ensure the setup of electronic equipment as well as iPods, CPU’s, iPhones and accessories is managed and meet the laid down visual standards required.
• Ensure all contracts and upgrades are processed accurately within the desired timeframes.
• Forecast and order stock with efficiency and accuracy.
• Ensure that the warehouse is well managed with a 0% variance rate.
• Ensure all monthly reports are submitted timeously, reporting with attention to detail.
• Manage staff and ensure all training is well executed.
• Ensure accuracy of daily cash up.
MAR 2009 – DEC 2009 iStore - Clearwater
SENIOR SALES CONSULTANT
Main Responsibilities:
• Manage in-store queries and ensure resolution
• Manage and drive sales
• Ensure the setup of electronic equipment as well as iPods, CPU’s, iPhones and accessories is managed and meet the laid down visual standards required.
• Ensure all promotions are well managed with a focus to capitalise on market share.
• Ensure all contracts and upgrades are processed accurately within the desired timeframes.
• Forecast and order stock with efficiency and accuracy to meet demand.
• Ensure that the warehouse is well managed with a 0% variance rate.
• Ensure all monthly reports are submitted timeously, reporting with attention to detail.
• Manage staff and ensure all training is well executed.
• Ensure accuracy of daily cash up.
References:
Akhram Mohamed
Chief Technology Officer
Huawei Technologies
Shana Mohamed:
Snr Customer Operations Manager
Cell C (Pty) Ltd
6
Bilal Mukthar
adgu5z@r.postjobfree.com
Shannen Jobraj
Regional Manager
Telkom
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