Social Media Manager
Resume:
JAMES MELANCON
Canyon Blvd. Boulder, CO 80302 Phone: 210-***-**** adgu45@r.postjobfree.com BUSINESS/TECHNOLOGY SOLUTION PROVIDER
A forward thinking self-motivated professional, seeking a role which allows me to serve as a hands-on liaison between business and IT professionals in order to enhance quality, service and efficiency regarding the solutions impacting people, process, systems and data within any industry. Expertise Highlights
Excellent analytical and technical skills
Excellent planning and organizational skills
Business needs translated to technical solution
Exposed to multiple and diverse environments
SDLC Release Management
Vendor Liaison (Onshore/Offshore)
Certified Scrum Master
LMS/Social Learning Administrator (Cornerstone)
CRM Administrator/Analyst (Salesforce.com)
Technical Writing/Documentation/Training
Process Improvement Analyst
Mobile Technology Experience
Custom Software Sales
Experience with various SDLC Methodologies
Professional Experience
UNIVERSITY OF COLORADO BOULDER/ Boulder, CO 1/2017 - Present Functional Solution Architect/Sr. Business Analyst
Provided leadership high-level overviews of the daily activities within the tactical operations of award finance management, executed tactical initiatives; as well as, served as a liaison between CU Boulder campus and central CU IT operations.
Mapped processes for all business units associated with the financial management of awarded projects
Served leadership as a tactical process knowledge expert in support of a strategic corporate restructure
Co-facilitated extensive requirements gathering initiative for a major campus-wide business and technology change
Project Manager directly for the Assistance Vice Chancellor regarding an impacting PeopleSoft projects
Proposed a research initiative to leadership which included expansion of awarded research to IT specific initiatives which could yield an increase in research funding of 2-300 million dollars annually
Provided strategic consultation to the training and development department associated with planning and forecasting
Served as a business mentor to unit supervisors
Served as a liaison between CU Boulder and the IT department Denver
Provided guidance regarding the strategic direction of the Business Analyst team
Performed requirements gathering as needed
Facilitated the prioritization of CU Boulder PeopleSoft IT initiatives
Participated in several cross-campus department gatherings and town hall sessions
Facilitated the redesign of the student and sponsor collections process Resume _ Melancon 2016 Page 2
BUCKEYE PARTNERS L.P. / HOUSTON, TEXAS 1/2015 – 12/2016 Functional Solution Architect/Project Manager/Sr. Business Analyst (contractor)
Served as a strategic advisor to Sr. Management regarding people, process, systems, and data.
Analysis of AR Automation to improve cash flow and all activities downstream.
Developed Standard Operating Procedures (SOP’s) to consolidate and standardize cash work activities.
Captured and analyzed the As Is and To Be state of business processes and software applications.
Designed architecture/process flows for proposed custom software solutions.
Executed High-Level ad hoc requirements packages which provided management an instant “snap shot” of the current state of the business process or application, while also identifying quick wins to enable management to act now.
Analysis and recommendation regarding bank lockbox file integration(ach, wires,checks) customer and non-customer payments, the general ledger, inter-company transfers, foreign currency payments, JDE cash application algorithms.
Communicate with software vendors to ensure effective solution designs for AP and AR needs.
Facilitated requirements gathering sessions regarding work order refinery operations and pipeline/terminals software solutions.
Extensive investigative work around people, process, systems, and data
ERP: Oracle JDE version 9.0
Managed implantation analysis of an AP Automation tool (Saas) CAMINO INFORMATION SERVICES/ HOUSTON, TEXAS 1/2015 – 12/15 Sr. Business Analyst/Certified Scrum Master/Project Manager
Intake User Stories from clients to enhance business value
Facilitated monthly enhancement Committee Meetings to obtain approval and prioritization of User Stories
Able to elicit requirements from the Business to provide clear and finalized user stories for Offshore Development teams
Facilitate scoping sessions with BA's, Development, and QA as a group to communicate timelines, priorities, questions, risks, release schedules
Create and organize UAT Test Scripts
Established billing functionality within medical applications
Application design effort related to medical applications, moving and storage, inventory, logistics, and online auctions
Facilitate UAT Sessions with the Business to ensure enhancements have been properly developed as requested
Create and Submit Monthly Change Request (CR's) to Enterprise Committee for Release approval
Collaborate with Offshore Development team regarding Actual monthly releases
Create monthly release notes to complete the release cycle and inform the Business of the value added functionality for that month as requested
Provided oversight of cloud based Mobile Learning application to enhance the ease of learning for the international sales team
Provided oversight of Mobility applications utilized high value customers to enhance their experience
Provided enhanced capability within Salesforce to enable staff to associate accomplishments to each user account.
Enhanced the UAT process (international), collaboration and accountability by automation utilizing SharePoint functionality.
Provided insight to training department vision based on my background and experience. Resume _ Melancon 2016 Page 3
Provided successful software sales presentations and support to clients
Clinical Applications, HIPAA Certified, HL7
Technical Interests: SOA, PMP Practices, Digital Inform BMC SOFTWARE/ HOUSTON, TEXAS 4/2014 - 12/2014
Sr. Business Analyst/Release Manager (Salesforce.com and CPQ)
Responsible for Release Management of Salesforce.com functionality
Responsible for Release Management of CPQ ("Quote to Cash") functionality
Technical Liaison for Executive Leadership mobile application development (iOS/Android)
Facilitated requirements sessions with various business groups
Provided clear and finalized user stories to Offshore Development teams
Facilitate scoping sessions with BA's, Development, and QA as a group to communicate timelines, priorities, questions, risks, release schedules
Preformed functionality validation post release
Provided release notes to customer, management, and development teams after each release HALLIBURTON/ HOUSTON, TEXAS 8/2013 – 3/2014
IT Business Analyst (PaaS Governance)
Provided Stakeholders with proposed software governance model, roles and responsibilities
Provided Stakeholders/Managers status updates on software governance progress
Provided Stakeholders/Managers software governance documentation
Provided business process analysis for infrastructure (Platform as a Service) and Governance
Process flow diagramming, Documentation, UML modeling, Workflow Automation Requirements/Design
Platform (SharePoint) site requirements gathering NRG-RELIANT ENERGY/ HOUSTON, TEXAS 5/2012 – 8/2013 IT Business Systems Analyst
Coordinated with project Stakeholders/Managers to establish project charter and in-scope/out of scope deliverables
Communicated to Stakeholders weekly progress and risk status updates
Managed the training department revamp to include business and technology improvements (including international call center sites)
Managed the ADDIE based curriculum redesign to include instructors’ guides and participants guides to offer an enhanced product to the students
Tools: Utilized various applications to carryout duties: MS Word for requirements documentation/technical writing, MS Excel for Itemized requirement and test script tracking or data management, MS Visio for process flow design, MS SharePoint for document management
Coordinated training team certification in the development of ADDIE based curriculum (participant guides and instructor guides)
Created/Implemented the call center agents internal certification program integrated with the internal social media tool (Cornerstone Connect) to identify agents with different strengths
Implemented an internal Cornerstone software social learning tool (blogs, wikis, forums, communities) to enable agents across all sites to learn and collaborate more effectively Resume _ Melancon 2016 Page 4
Implemented a Cloud Based SaaS Learning Management System (Cornerstone LMS)/LMS Administration which provided new capability of question level reporting data and saved the company thousands of dollars on this product selection
Created/Implemented a Call Center “Simulator” initially conceptualized by the Vice President to train and monitor call center agents based on business requested topics (product to be trademarked)
Established and adjusted training department process flows from training request to training delivery to provide a more streamlined process
Created/Implemented a change management and document versioning process for managing curriculum across all sites
Managed the procurement and installation of new training software to enhance training delivery (Adobe Creative Suite, Swishmax 4,WebEx Trainer, Captivate, Brothers eLearning, new web cams for home agents and virtual training, prepackaged call Center CBT software focused on call center basics
Successful Conceptualization of how to translate internal social media tools into real business dollars
Worked with corporate team to implement social business ideas United States Air Force (Contractor)/ SAN ANTONIO, TEXAS 1/2011 – 5/2012 IT Business Systems Analyst
Created a requirements gathering process utilizing Business requirements, User requirements, and System requirements
Requirements gathering associated with an internal task management application in SharePoint
Process flow diagraming
Created user documentation (user guide, requirements docs, process flows, mockups, testing materials)
Provided application demos
SDLC Testing/Agile Methodology
Tech Liaison communicating requirements to both the Project Manager and the Development Team
Created a SharePoint Project site for dev team to create (calendar, document libraries, risk-issues-to do lists)
Provided backup support for the Project Manager and the Technical writing team
Tools: Word, Excel, Visio, Outlook, SharePoint
Department of Defense Security Clearance
OILSTATES INTERNATIONAL/ HOUSTON, TEXAS 8/2011 – 12/2011 IT Project Manager/Contract
Providing IT application management and oversight of an Oil Well Testing Software Implementation
Managing schedules via MS Project 2010 (server) within the PMO office
Implement PMO business processes, templates, and best practices for projects related to: Planning, Scheduling, Risk management, Issues Management
Identifying and communicating project risks/issues early to enable decision makers time to decision and delegate
Managing project status and communications via MS SharePoint and a weekly status template
Questioning issues which may impact set project dates
Creating post go-live processes in preparation of maintenance, support, and training cut-over
Creating user process documentation and reviewing vendor training materials for user clarity
MS Visio used for Business Process and Data flow diagraming
Providing analyst-level support on a separate ERP project related to: data manipulation, quick decision huddles with SME’s, management of side action items associated to the main project
Facilitate preparation/logistics of user training session
Responsible for any other “one off” duties necessary to be carried out by the PMO office Resume _ Melancon 2016 Page 5
Well Testing Software Training (WTDataPro)
EL PASO NATURAL GAS PIPELINE CO/ HOUSTON, TEXAS 2/2011 – 7/2011 Analyst/Contract
Responsible for providing Analysis and Support of the natural gas transportation application.
Analysis of software to ensure application in line with current NAESB Standards per FERC Audits
Perform testing of pipeline application through User Acceptance (UA) and Production (Prod) systems
Communicate with business and technology to implement updated tariff rates per Gov standards
Testing of scheduling process, meters, pooling, rates, backhauls, types of service, types of contracts, cycles
MD ANDERSON CANCER CENTER/AVANADE HOUSTON, TEXAS 8/2010 – 11/2010 Business Systems Analyst/ Short-term Contract
Member of the MD Anderson/Avanade application deployment team responsible for providing training and support on new EMR functionality called “Order sets”; which now enables medical staff to write orders, sign orders and route orders electronically.
Clinic Station EMR System
Documenting EMR system defects for future enhancements
Utilized communication and listening skills
BMC SOFTWARE/ HOUSTON, TEXAS 1/2010 – 7/2010
Sr. Business Systems Analyst-Contract
Administrator responsible for salesforce.com sales/user support nationwide.
Support related to user login issues, single sign-on, account assignments, duplicate data, Single Sign-on, forecasting, reporting, functional questions, work with mobile deployment team (during pilot), Brower Issues when access in SFDC via the web (IE or Mozilla), VPN connectivity issues home/office users
Basic user support for all other BMC Financial Applications
Basic Salesforce training for technical support team ZACHRY CONSTRUCTION CO./ SAN ANTONIO, TEXAS 7/2009 - 12/2009 Business Systems Analyst-Contract
Responsible for project documentation, business process flow design, and test prep behind an HRIS Implementation of ADP’s web-based Time Entry application
The role was to shadow users and lead process flow sessions to understand and document the time entry process across four lines of business back to the General Ledger labor cost posting to SAP. This was done through the use of tools such as MS Word, Excel, and Visio.
Samples of process flow documentation available upon request ZACHRY INDUSTRIAL CO./ SAN ANTONIO, TEXAS 3/2006 – 5/2009 Business Systems Analyst
Sole IT professional to manage implementation of a web based CRM (Salesforce.com) with the business team across all lines of business (4) which centralized all customer data and for the first time enable divisions to better communicate in line with the business sales goal of adding an additional 1.5 billion in revenue by 2012.
Designed a web based equipment management application to provide forecast and historical data which will enable management to make sound financial decisions, control costs and rates on several million dollars in construction equipment.
During our financial application duplication project “Carve Out”, inventoried all applications across the enterprise which enabled the technical team to assess the various feeds in and out of the central financial application enabling the team to make sound decisions on recreating the essential feeds within the new application and understanding the feeds no longer needed in the existing financial application. Resume _ Melancon 2016 Page 6
Salesforce.com Specific - CRM Administration, CRM Optimization, CRM Adoption, Marketing Campaign Management, Lead & Opportunity Management, Sales Revenue & Forecasting, Work Flow, Chatter, Report & Dashboard Creation, App Exchange Implementation. (Note: Not an Apex or S-Control Programmer but a strategic and functional Administrator) Programmer Analyst
Integral member of the information technology team tasked with code updates in Java. The focus was to make changes to the credit card application to improve the usefulness and functionality of the application for the end user (military customers).
KARTA TECHNOLOGIES/ SAN ANTONIO, TEXAS 3/2003 - 12/2004 Project Manager
U.S. Army Onsite project manager (contractor) for the successful implementation of MS SharePoint throughout the many departments of the Ft, Sam Houston AMEDD Center and School to Improve communications, collaboration, and documents management throughout all departments.
Responsible for gathering business requirements from all departments to categorize business needs based on communications, collaboration, and document management. Created an applications matrix based on the business needs assessment which enabled management to agree on the utilization of SharePoint as the solution of choice.
Ensured that all in-scope project duties were completed related to SharePoint infrastructure configuration, Software installation, training, documentation and prototype websites which enable the Center and School to now support and maintain their instance of SharePoint to improve Communication, collaboration, and document management.
AEGIS MORTGAGE/ HOUSTON, TEXAS 2001 to 2003
Business Systems Analyst
Responsible for assisting in the successful implementation of a custom mortgage broker web based portal application. Tasked to create uses cases on all major features of the web based application such as: loan entry, rate lock, and pipeline review, desktop underwriting. This would enable mortgage brokers nationwide(several hundred) to go to the web and manage their book of business; while allowing Aegis to centralize, simplify, and increase their volume of business to increase company revenues.
Ensure that day to day tasks were completed such as: GUI design, coordination with marketing, technical writing and programming, status communications to management on progress and challenges to ensure project success.
Mortgage Background: Loan Origination, Processing, Shipping, Post Closing, Construction Lending (for Savings and Loan, Mortgage Banker/Broker)
Mortgage Software: Calyx Point, Mortgage Flex, Markter Pro NETIQ SOFTWARE/ TEXAS 1999 to 2001
IT Product Support Specialist
Call Center Support
Reviewed product issues for patterns of inefficiency
Communicated inconsistencies with the product development teams BANK UNITED/ TEXAS 1998 to 1999
Mortgage Loan Origination
Part of a mortgage origination team responsible for the modification of existing accounts
Researched loans currently serviced to improve client loan rates
Presented client with current loan status and proposed new loan structure USAA/ SAN ANTONIO, TEXAS 1/2005 - 2/2006
Resume _ Melancon 2016 Page 7
Packaged modified loan files
FIRST FEDERAL SAVINGS BANK/ BRYAN, TEXAS 1994 to 1997 Sr. Business Systems Analyst-Contract
Bank Officer
Mortgage Loan Officer, Mortgage Processor, Post Closing, Consumer Lending, Construction Lending, Secondary Market Shipping
Loan Documentation filing/storage lead
Moved thru several different positions within the bank, but overall was on Mortgage Lending Career Track Education:
Texas A&M University - College Station, Texas (Bachelors - Business Administration)
Intensa (Spanish Study Abroad) - San Jose, Costa Rica
Scrum Alliance - Scrum Master certification 2014 Skills/Training (tools):
Communications: Outlook, Lync, SharePoint,Word
Project Management: Microsoft Project, Word, Excel, PowerPoint, SharePoint
Business Analysis: Word, Excel, Visio, PowerPoint, Rally, Jira, SharePoint,balsamic.com
Testing: Word, Excel, SharePoint
Training: Word, PowerPoint, SharePoint
Administration: Salesforce.com (CRM), Cornerstone On Demand (LMS) Memberships:
Various Meetup.com business and technology networks within the Houston Area
ASTD, Active participant the corporate training and development association (Houston Chapter)
Zachry Toastmasters, VP of Public Relations 2007-2008
Salesforce.com Austin/San Antonio/Houston User Group Since 2008 Awards:
Received an U.S. Army Achievement coin for a successful SharePoint Implementation Project
Received a Letter of Thanks from the acting General (2-star) at Ft. Sam Houston for efforts on a successful IT implementation - The AMEDD Center and School Share Point deployment contract 2004. References:
Excellent References Available Upon Request
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