PROFESSIONAL PROFILE

Forward-thinking IT professional, highly motivated and productive in team environments. Proven customer service abilities by developing a solid rapport with customers through understanding their needs. Employ strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success and customer satisfaction. TECHNOLOGY SUMMARY

Systems:Windows 7/8/10, Mac OS X, iOS, DNS and DHCP, Network, Physical and Logical Security, Network Standards and Protocols, IPS/IDS Intrusion Prevention System and Intrusion Detection System Software:Microsoft Firewalls, identify types of Malware, Adobe Acrobat XI Professional, Scripting with Visual Basic, Classless IP Addressing

KEY SKILLS

o Setup and configure computer hardware, software, systems, networks, printers and scanners o Diagnose, repair, prioritize, and display problem-solving skills when troubleshooting technical issues o Virus and malware mitigation, cleaning infected computers and implementation of Encryptions o Cloud Platform Support to include: Microsoft Intune, Azure, Office 365 and Google Cloud Applications o Install and implement wireless networks, and various topologies EDUCATION

Information Technology Systems Administrator MyComputerCareer Graduation: November 2020 EMPLOYMENT

Customer Tech Support Blackboard July 2020 – October 2020

● Created cases on sales force in chats and on calls through OLR wiki and confluence

● Familiar with Okta, Duo, Teams and Slack

● Worked with Microsoft Office 365

● Worked with Ultipro, Aspect,TKS and was under seasonal contract with Cengage

● Worked with various higher ed platforms like Blackboard, Canvas, Moodle or D2L for example to help instructors and enroll students in MindTap, WebAssign etc

Licensed Agent Symmetry Financial Group March 2018 - February 2020

● Sold life insurance and met with clients to offer them better retirement solutions and options for funeral and life expenses

● Made phone calls and kept records of customers accounts and personal information

● Attended meetings seminars and retreats to receive further coaching Licensed Agent Primerica Financial Services June 2017 - March 2018

● Sold life insurance to customers and clients to offer them better ways to manage their money to help them in time of need or crisis even in untimely death

● Attended weekly and monthly meetings to further my excellent customer service skills

● Used social media to attract customers and clients through other people’s personal experiences with me.