Customer Service Care
Resume:
Regine Joyce Ramirez Chavez
*st Adnoc Khalidiya Street
Abu Dhabi, United Arab Emirates
*************@*****.***
Objectives:
● Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.
● Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.
● Obtain a customer service management position where I can effectively utilize my expertise in customer relations.
● Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
● To enhance my BPO professional skills in a dynamic and stable workplace.
● Seeking a position as a Waitress utilizing comprehensive knowledge of food and beverages service to provide excellence in hospitality services
● To offer friendly and neat personality, excellence in bilingual communication and exceptional knowledge of the food service industry
Work Experience
Kuwait Food Americana
KFC – May 30,2016 to present
Hamdan St.Abu dhabi,UAE
Guest Expert/Cashier
Job Descriptions:
● Excellent in communication skills and Knowledgeable in customer service
● Excellent in POS Machine Handling
● Welcoming and taking Customer order
● Answering Phone Call
● Updating product standard and daily stocks Inventory
● Cashiering
Teletech Customer Care Management
2nd Level Robinson’s Place, Mataas na Lupa Lipa City Batangas United Health Care Dental & Vision
June 10, 2013 - May 10, 2016
Customer Service Representative
Job Descriptions:
● Providing the eligibility of the patients who take the insurance
● Giving out benefit breakdowns and limitations for the patients
● Checking claim status ( adjustments, payment inquiries )
● Responsible for the maintenance and security of all patient records
● Verification of providers log in details to the insurance web portal Key Accomplishments:
● Managed a high-volume workload within a deadline-driven environment. Resolved an average of 400-450 inquiries in any given week and consistently met performance benchmarks in all areas
(speed, accuracy, volume).
● Helped company attain the highest customer service ratings (as determined by external and internal auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
● Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Lutong Bahay sa Sawali Catering & Restaurant
KumintangIbaba, Batangas City
July 9, 2011 – July 10, 2012
Waitress
Job Descriptions:
● Involves serving drinks and foods to customers or guests in a polite and friendly manner.
● Responsible for taking orders from customers and presenting it to the kitchen staff exactly the way the customer wants
● Delivering the prepared foods or drinks to the customer promptly
● Informing customers of the day’s specials and prices, and presenting menu information to them
● Good knowledge of formal dining room service standards, safety and sanitation regulations so as to provide outstanding and enjoyable service to customers Ginazel’s Catering Services
Pastor Subdivision, GulodLabac,
Batangas City
June 2010 – June 2011
Company Secretary
Job Descriptions:
● Accepting event reservations
● Checking the availabilities of the functions halls to avoid conflicts
● Proposal of menus and other add ons to the clients
● Orders of raw products to be use on upcoming events
● Giving out schedules to the waiters and waitresses in charge
● Employees payroll
● Collecting the clients payment for the services rendered Educational Attainment
College: Batangas State University
School Year: 2008 - 2010
Secondary: Batangas National Highschool
School Year: 2003 - 2007
Primary Level; Batangas City East Elementary School School Year: 1997 - 2003
Skills and Abilities:
Hardworking Individual
Problem analysis and problem solving
Organizational skills and customer service orientation Adaptability and ability to work under pressure
Initiator
Kind and Friendly
God Fearing Individual
Excellent Command of English
Communication and strong interpersonal skills both oral and written Computer Literate
Willing to relocate
Willing to work in shifting schedules
Personal Information
Name: Regine Joyce Ramirez Chavez
Age: 28
Birthday: March 6, 1991
Address: 1st Adnoc Khalidiya Street, Abu Dhabi, UAE Contact No: 056*******
E-mail: *************@*****.***
Religion: Roman Catholic
Language can speak and written: English and Tagalog Character References
Will be provided upon request
This is to certify that the above information is true to the extent of my knowledge.
Regine Joyce R. Chavez
Contact this candidate