Regine Joyce Ramirez Chavez

*st Adnoc Khalidiya Street

Abu Dhabi, United Arab Emirates

**-****-****

adgu2p@r.postjobfree.com

Objectives:

● Obtain a customer service position where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities.

● Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

● Obtain a customer service management position where I can effectively utilize my expertise in customer relations.

● Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

● To enhance my BPO professional skills in a dynamic and stable workplace.

● Seeking a position as a Waitress utilizing comprehensive knowledge of food and beverages service to provide excellence in hospitality services

● To offer friendly and neat personality, excellence in bilingual communication and exceptional knowledge of the food service industry

Work Experience

Kuwait Food Americana

KFC – May 30,2016 to present

Hamdan St.Abu dhabi,UAE

Guest Expert/Cashier

Job Descriptions:

● Excellent in communication skills and Knowledgeable in customer service

● Excellent in POS Machine Handling

● Welcoming and taking Customer order

● Answering Phone Call

● Updating product standard and daily stocks Inventory

● Cashiering

Teletech Customer Care Management

2nd Level Robinson’s Place, Mataas na Lupa Lipa City Batangas United Health Care Dental & Vision

June 10, 2013 - May 10, 2016

Customer Service Representative

Job Descriptions:

● Providing the eligibility of the patients who take the insurance

● Giving out benefit breakdowns and limitations for the patients

● Checking claim status ( adjustments, payment inquiries )

● Responsible for the maintenance and security of all patient records

● Verification of providers log in details to the insurance web portal Key Accomplishments:

● Managed a high-volume workload within a deadline-driven environment. Resolved an average of 400-450 inquiries in any given week and consistently met performance benchmarks in all areas

(speed, accuracy, volume).

● Helped company attain the highest customer service ratings (as determined by external and internal auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

● Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

● Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Lutong Bahay sa Sawali Catering & Restaurant

KumintangIbaba, Batangas City

July 9, 2011 – July 10, 2012

Waitress

Job Descriptions:

● Involves serving drinks and foods to customers or guests in a polite and friendly manner.

● Responsible for taking orders from customers and presenting it to the kitchen staff exactly the way the customer wants

● Delivering the prepared foods or drinks to the customer promptly

● Informing customers of the day’s specials and prices, and presenting menu information to them

● Good knowledge of formal dining room service standards, safety and sanitation regulations so as to provide outstanding and enjoyable service to customers Ginazel’s Catering Services

Pastor Subdivision, GulodLabac,

Batangas City

June 2010 – June 2011

Company Secretary

Job Descriptions:

● Accepting event reservations

● Checking the availabilities of the functions halls to avoid conflicts

● Proposal of menus and other add ons to the clients

● Orders of raw products to be use on upcoming events

● Giving out schedules to the waiters and waitresses in charge

● Employees payroll

● Collecting the clients payment for the services rendered Educational Attainment

College: Batangas State University

School Year: 2008 - 2010

Secondary: Batangas National Highschool

School Year: 2003 - 2007

Primary Level; Batangas City East Elementary School School Year: 1997 - 2003

Skills and Abilities:

Hardworking Individual

Problem analysis and problem solving

Organizational skills and customer service orientation Adaptability and ability to work under pressure

Initiator

Kind and Friendly

God Fearing Individual

Excellent Command of English

Communication and strong interpersonal skills both oral and written Computer Literate

Willing to relocate

Willing to work in shifting schedules

Personal Information

Name: Regine Joyce Ramirez Chavez

Age: 28

Birthday: March 6, 1991

Address: 1st Adnoc Khalidiya Street, Abu Dhabi, UAE Contact No: 056*******

E-mail: adgu2p@r.postjobfree.com

Religion: Roman Catholic

Language can speak and written: English and Tagalog Character References

Will be provided upon request

This is to certify that the above information is true to the extent of my knowledge.

Regine Joyce R. Chavez

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