Name: Ms. Smitha Pillai

Address: *** / “C” Wing, Vrindavan,

Ram Baugh Lane Borivali (W), Mumbai - 400 092.

Tel: 022-********

Mobile: 981-***-**** / 869*******

Email ID: adgu1f@r.postjobfree.com

D O B 15th May 1980

SUMMARY OF SKILLS AND EXPERIENCE:

Review of my credentials corroborate 10 Years of successful tenure with Aditya Birla Finance Ltd & Birla Sun Life Insurance in acting as a partner to leverage their human capital to maximum, complemented by management education and proven track record in delivering value to the client organization. Acted as a Zonal business partner West Zone to drive the strategic and tactical initiatives from a human resources perspective. It may include developing manpower planning, managing employee turnover, employee engagement initiatives, internal job postings, performance management process, employee transition plans; culture building exercises or any other HR support necessary to meet business specific HR goals.

Work Experience

Aditya Birla Finance Limited – Since June 2013 till Date

ABFL is one of India's most reputed non-banking financial companies (NBFC). Incorporated in 1991, the company was certified as ISO 9001:2008 across all its core functional processes in March 2013 by BSI, a leading global independent business services organization offering customized solutions in areas of Capital Market, Corporate Finance, Commercial Real Estate & Mortgages and Infrastructure Project & Structured Finance.

Web Site: - www.adityabirlafinance.com

Designation: - Head Centre of Excellence and CSR – since 2018 onwards

COE team brings HR closer to the business, drives greater levels of innovation and expertise, and moves HR from a function of “service delivery” to a driver of strategic talent and business outcomes. Managing team of HR and CSR professional to deliver the quality projects.

ABC Onboarding Program (Digital) – Spearheading the digital transformation of Accelerate – Onboarding Program across ABC.

Responsible for Conceptualizing, developing and implementing in house digital platform of Accelerate across 13 entities of ABC.

Design and Implementation of Associate Management Trainee policy and program for ABFL/ ABHFL

Design and implement Quality of Hiring Framework for ABFL / ABHFL

Responsible for leadership Hiring for ABFL and ABHFL.

Create market research and market mapping for future pool creation at leadership level.

Built qualitative & stringent recruitment process to acquire quality talent - guided structure to empanel quality recruitment vendor, consultant empanelment framework was designed & launched to build sanctity and a strong Employer Branding for the organization both for Off Roll and On Roll hiring.

Responsible for providing predictive analysis for better recruitment process.

Audit - Monitoring and tracking of recruitment process ensuring hygiene is maintained.

Designed and launched eNPS across 3 entities for Aditya Birla Capital to capture the employee satisfaction score and provide key insights for process improvements.

Instrumental in creating new structure basis the market mapping.

Responsible to manage employee volunteering program at ABFL and ABHFL through CSR platform.

To oversee the fund utilisation of the CSR budget.

Create strategic interventions at leadership level through CSR employee volunteering steering the culture of the organisation.

Responsible for conceptualizing and implementing ABFL & ABHFL classroom induction program “Prarambh” across zones.

Designation: - Zonal Business Partner – West from 2015 - 2017 Domain – NBFC

Talent Acquisition

Managing the complete cycle for sourcing the best talent from diverse sources like campus, referral, internal sourcing, job portals etc.

Liaised with business heads to develop the human resource plan for the respective business unit, coordinated and drive recruitment at all levels to implement ramp up plans.

Developed strategic talent acquisition process with a streamlined workflow and strengthened relationships with talent search partners.

Conducting Predictive Index Survey (Behavioral attributes) for all the shortlisted employees.

Conducting a thorough round of personal Interview to evaluate the candidate with respect to the Job profile.

Engage with prospective employees and bring them on board through effective negotiation within defined budget.

Thorough Reference Checks and post Selection procedures.

Developed Pro for all the existing roles.

Developed the competency-based Interview Assessment sheet.

On-boarding - New Hire Orientation:

On-boarding of employees and creating a new hire experience by supervising a smooth transition between hiring & on-boarding.

Prepare and deliver HR Induction Program for new Joiners & Conduct new hire employee orientation sessions.

Designed and implemented the Online Induction program for ABFL.

Workplace Management:

Discipline Management: Serve as an escalation point for employee relations issues and provide guidance and intervention to resolve personnel issues.

Stream line the PIP process: Tracking the adherence for the PIP across locations.

Retention Management:

Grievance Handling: Employee retention by ensuring a friendly and conducive environment. Providing a patient hearing to employees and making sure that relevant ideas and suggestions from all levels are implemented without much delay

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Talent Management & Employee Engagement:

Handling end to end Internal Job Postings & holding interviews along with a panel of subject matter experts. (Facilitate GD\ Presentation Rounds, Conduct Interviews and Feedback sessions for various IJP’s).

Collaborate and provide appropriate data to service delivery partners (e.g. Recruitment, OD, C&B, Payroll etc.)

Developed the 180 days on boarding process.

Conducting surveys internally for smooth transitioning of the new employee.

Developed Competency based interview assessment.

Identification of the Talent Pool based on the Productivity Analysis.

Create and implement employee engagement initiatives for West Zone.

Responsible for creating intervention along with training team for

Attrition Analysis:

Handle exit interviews, disciplinary & performance issues/counseling and proceedings.

Prepare and summarize the BU attrition analysis on yearly basis.

Identification of probable attrition pool PI analysis of the functions.

Raising Red flag cases to HR Head & Function Head on quarterly basis highlighting the probable attrition.

Managing HR Dashboards:

Responsible for the HR Administration of the HRIS tracking system .This includes all changes affecting employee status such as new hires, promotions, lateral moves, location changes and termination.

HR Compliance:

Handle the compliance requirement for monthly, quarterly & yearly client audits.

Handle the Employee verification process.

Handle the CIBIL verification for the new joinees.

BIRLASUNLIFE INSURANCE LEADING INSURANCE COMPANY. PIONEERS IN THE UNIT LINKED PRODUCTS IN INDIA.

Birlasunlife Insurance Company Ltd: - February’08 Till June’13 Web Site: - www.birlasunlife.com

Designation: - Deputy Manager Domain – Insurance

ROLE OBJECTIVE: Responsible for Talent Acquisition, HR Operations, Employee Engagement, Performance Management, Grievance Redressal, Attrition Management, Staffing support and Compensation management for a headcount of 500+ employees

Key Responsibilities:

Talent Acquisition

Managing the complete cycle for sourcing the best talent from diverse sources like campus, media and Job fair.

Liaised with business heads to develop the human resource plan for the respective business unit, coordinated and drive recruitment at all levels to implement ramp up plans.

Developed strategic talent acquisition process with a streamlined workflow and strengthened relationships with talent search partners.

Conducting a thorough round of personal Interview to evaluate the candidate with respect to the Job profile.

Engaged prospective employees and bring them on board through effective negotiation till L5 within budget.

Thorough Reference Checks and post Selection procedures.

Compensation benchmarking with Mercer & compensations & benefits team for the business functions managed.

Culture Building: Employee Satisfaction Index:

Coordinating the Surveys periodically on Salary/HR Policies/Supervisor/Recognition etc.

Presentation of the action plans to the Business units.

On-boarding - New Hire Orientation:

On-boarding of employees and creating a new hire experience by supervising a smooth transition between hiring & on-boarding.

Prepare and deliver HR Induction Program for new Joiners & Conduct new hire employee orientation sessions.

Workplace Management:

Discipline Management: Serve as an escalation point for employee relations issues and provide guidance and intervention to resolve personnel issues.

Retention Management:

Grievance Handling: Employee retention by ensuring a friendly and conducive environment. Providing a patient hearing to employees and making sure that relevant ideas and suggestions from all levels are implemented without much delay.

Talent Management & Employee Engagement:

Provide day to day performance management guidance to line management (coaching, counselling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.

Handling end to end Internal Job Postings & holding interviews along with a panel of subject matter experts. (Facilitate GD\ Presentation Rounds, Conduct Interviews and Feedback sessions for various IJP’s).

Collaborate and provide appropriate data to service delivery partners (e.g. Recruitment, OD, C&B, Payroll etc.)

Manage On the spot awards, quarterly awards, long service awards.

Provide direction to the employee engagement framework and lead its initiatives, events @ corporate office. (For e.g. Diwali events, Employee Appreciation Day, Women’s day celebrations, Health camps etc.)

Representative of Customer Management Global People‘s network to discuss all EE initiatives for the Site & coverage in global HR journals/communication forums.

Attrition Analysis:

Handle exit interviews, disciplinary & performance issues/counseling and proceedings.

Prepare and summarize the BU attrition analysis on yearly basis.

Managing HR Dashboards:

Responsible for the HR Administration of the HRIS tracking system. This includes all changes affecting employee status such as new hires, promotions, lateral moves, location changes and termination.

HR Compliance:

Handle the compliance requirement for monthly, quarterly & yearly client audits.

PLANMAN CONSULTING IS A CONSULTING FIRM WHICH HANDLES STAFFING AND RECRUITMENTS WITHIN DIFFERENT SECTORS LIKE BANKING, FMCG, ITES AND IT. IT’S A SISTER CONCERN OF IIPM (INDIAN INSTITUTE OF PLANNING AND MANAGEMENT).

Planman consulting India Pvt Ltd: - April 2005 Till Feb’08

Web Site: - www.planmanconsulting.com

Designation: - Team Leader – Recruitment Vertical: - IT/Banking

Planman consulting India Pvt Ltd: - September 2004-April 2005

Designation: - Research Associate Vertical: - IT/Banking

ROLE OBJECTIVE: Talent Acquisition (sourcing & short listing) basis the client needs (up to middle mgmt.)

Consulting Assignment brief:

Interact with the client & understand their requirements to close various cross functional mid segment positions.

Post open positions on various job portals and conduct telephones screens to further qualify applicants for all open positions.

Coordinate with candidates and hiring managers to schedule interviews Ensure timely communications with all candidates and hiring managers. Maintain accurate and up-to-date candidate information in the recruiting database.

Maintain client relationships through speed of delivery & accuracy.

Transitioned from Volume hiring to senior level hiring.

E-Funds India Pvt Ltd: - March 2003 – September 2004

E-Funds is one of the leading BPO with more than 30 years of enterprise payments and data & decisioning expertise, EFD delivers flexible, innovative solutions to the world's leading businesses. Leveraging mission- critical business insight.

Website: - WWW.efunds.com

Designation: - (Customer Service executive)

Assisting the European callers to place orders

Conducting Training for the new team members

Preparing the team MIS.

Conducting internal R&R.

Supervising the calls in the absence of TL.

BPL Mobile Communication Pvt Ltd: - October 2002 – March 2003

BPL Mobile is a service provider across all GSM customers. BPL Mobile's philosophy to give the consumer a truly world class wirefree experience through technology, services and a network that gives Superior Coverage and Amazing Clarity.

Website: - www.bplmobile.com

Designation :-( Customer Service Executive)

Handling post paid customers grievances.

Helping customers with billing queries.

Creating awareness on usage of MMS & GPRS ( newly launched)

Retention of the existing customers.

S. K International (Call n Dine) Mumbai: - February 2002 – August 2002

Designation: - Office Assistant

PROFESSIONAL ACHIEVEMENTS:

Successfully Closed The Position of Technology Head Position for a MNC Bank

Best performer in IT for the year 2005-2006

Appreciated by client for the best customer service

CERTIFICATION:

Certified PI Analyst – 2014

ACADEMIC QUALIFICATIONS PROFESSIONAL QUALIFICATIONS

Degree

Year

Institute

University

DHRM

(Human Resource)

2004 -2005

Welingkar Institute Of Management (Mumbai)

Welingkar Institute of Management

BA (Economics)

May 2001

Mithibai College

Mumbai University

H.S.C. (XII)

March 1998

Mithibai College

Mumbai University

S.S.C (X)

March 1996

St. John High School

Mumbai University

ACHEIVEMENTS

Ace Award Mortgages – Certificate of Honor for outstanding Dedication & commitment – FY 2013 & 2014 Annual ABFL – Customer Centricity Award 2014- 2015

Udaan Monthly Award – Cross functional hiring within deadline and maintaining quality – 2014 CEO – Galaxy Award – 2017

HR Functional Excellence Award Aditya Birla Capital – 2019

Power of One – Award Winner 2019 at Aditya Birla Capital

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